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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,632 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,632 reviews

June 16, 2025

Be aware Bait and switch! !! They added $2000 on top the listed price, claiming it's the cost of CPO. More

by JB ford
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon, Eric and Daniel
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Jun 18, 2025 -

Group 1 Ford of South Austin responded

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at ryanscott@group1auto.com so we can discuss this further. Ryan Scott Used Vehicle Sales Manager - Maxwell Ford ryanscott@group1auto.com

Jun 18, 2025 -

JB ford responded

I emailed you twice asking why you added $2000 on top the listed price and no response.

June 15, 2025

Unfortunately, I was charged for a recall diagnostic test that failed, which resulted in a poor experience. More

by jesssimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Group 1 Ford of South Austin responded

We appreciate the feedback and we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. John Sullivan Service Manager- Maxwell Ford jsullivan@Group1Auto.com

June 14, 2025

Vehicle ready when promised. Jackie Wiora is an amazing service writer. Jonathan was also very helpful in service as well. Great job!!! More

by teresaf1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
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Jun 16, 2025 -

Group 1 Ford of South Austin responded

Hello, we're happy you found our staff Jackie Wiora to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

Diagnosed and repaired in timely manner; took ownership of issue caused by their techs and team More

by Natehagemeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning and Zach P
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Jun 16, 2025 -

Group 1 Ford of South Austin responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2025

Megan specifically helped me with my issues; she was very informative, upfront, and clear. All other employees were very polite and friendly too, definitely willing to go back! More

by Emma K.
Recommend Dealer
Yes
Employees Worked With
Megan
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Jun 16, 2025 -

Group 1 Ford of South Austin responded

Hi Emma, thank you for your kind review; we are happy to pass along your comments to Megan here at Maxwell Ford! We hope to be of service to you again in the future. Best wishes, Maxwell Ford

June 13, 2025

Andrew and Fernando were amazing and very easy to work with. Highly recommend! Thank you guys! More

by bnortham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew, Fernando
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Jun 16, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thanks again for the recommendation, and have an amazing day!

June 13, 2025

Their service and help was exceptional throughout the process and even after purchasing the vehicle I am still in contact. More

by arf.umatiya100
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sirhiy
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Jun 16, 2025 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

Very professional and timely service *****! !! Service Advisor Dillon Cole and the maintenance team did a great job!!! More

by Chandrika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
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Jun 13, 2025 -

Group 1 Ford of South Austin responded

Hi Chandrikasharma, we're happy you found Dillon to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

Zach was friendly, prompt, and knowledgeable. They changed out a warranty item, so thorough also. The dealership was clean and easy to navigate. More

by Mary Mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach P
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Jun 15, 2025 -

Group 1 Ford of South Austin responded

Hi Mary, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

Valet and service writer were both amicable and professional to deal with. Really appreciated the convenience of the valet service. More

by Bvanderglas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose(valet) and Zach (service writer)
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Jun 13, 2025 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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