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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,578 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,578 reviews

May 22, 2025

I had a great experience today with Maxwell Ford. They came and picked up my vehicle and returned it to me when they were done. I communicated with my service advisor over the phone and everything wa More

by Maggiedz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zishan, Daisy
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May 24, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 22, 2025

My service writer Lyn is accurate with estimates and their service is expedient with my trucks. A refreshing change from the other Ford dealers along I-35. More

by darlingsoilwellinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
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May 24, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Lyn here at Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2025

Honest work, a great price and always reliable. Better value than any discount service centers. No upselling! I recommend Maxwell Ford’s service dept. for anyone that drives a Ford. More

by Christy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Group 1 Ford of South Austin responded

Hi Christy, thank you for taking the time to let us know how we did. We hope you have a great day!

May 22, 2025

Did a good job fixing my AC actuator and great customer service from Megan and the team in service. More

by BQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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May 23, 2025 -

Group 1 Ford of South Austin responded

Hello, we're happy you found our staff Megan to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

May 21, 2025

Megan is AWESOME! ! Called me and kept me in touch and made sure my vehicle was ready to go m. More

by Christopher cayetano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Service advisor
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May 23, 2025 -

Group 1 Ford of South Austin responded

Hello Christopher, we're happy you found our staff Megan to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2025

A gag was great, keep me informed and was a very seamless process on a busy Saturday. More

by NBH4882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hispanic lady. She was great
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May 23, 2025 -

Group 1 Ford of South Austin responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 21, 2025

Unfortunately, the sticker for when oil should be changed was not updated. I have owned my vehicle for 20 months and they never addressed the recall that was present. I mentioned it and it felt like servic More

by lilchocolate64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Group 1 Ford of South Austin responded

Thank you for your feedback about this and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation and work towards a resolution with you directly. Eric Sperling Service Manager - Maxwell Ford 512-916-2651 esperling@maxwellford.com

May 21, 2025

Oil change. Service advisor very cordial. In and out of serviice department within an hour. Awesome! More

by 4 door
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikkola Romano 5 star
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May 23, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2025

I have always received excellent service at Maxwell Ford. The attendants are helpful, informative, and respectful, and do their utmost to make things work for the customer. I was in recently for a repair for More

by Gloria
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Lunning
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May 23, 2025 -

Group 1 Ford of South Austin responded

Hi Gloria, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2025

Jackie and team were extremely helpful through the whole process even when there were some bumps in the road. More

by jpayne0577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
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May 23, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found Jackie to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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