Group 1 Ford of Southwest Houston

Zach was very helpful and respectful. Next time I need an oil change or something to fix I will go back Group 1 Ford. Thanks Next time I need an oil change or something to fix I will go back Group 1 Ford. Thanks More

I recently brought my vehicle in for service at Group 1 Ford on Southwest Fwy and worked with Zack in the service department. Fantastic experience from start to finish. I had a mix of warranty repairs and Ford on Southwest Fwy and worked with Zack in the service department. Fantastic experience from start to finish. I had a mix of warranty repairs and some additional nice-to-have fixes done, and Zack made the whole process smooth and stress-free. His communication was excellent — he kept me updated at every step and was always friendly, honest, and straightforward about what needed attention and why. It's obvious he genuinely cares about taking care of customers, not just pushing cars through the shop. This is exactly the kind of service that keeps me coming back to this location. Ask for Zack if you want it done right. More

I recently had an oil change at Group 1 Ford of Southwest Houston, and I had a great experience. The service advisor was very accommodating, professional, and made me feel comfortable throughout the entire p Houston, and I had a great experience. The service advisor was very accommodating, professional, and made me feel comfortable throughout the entire process. I appreciated that there was no pressure or hassle regarding additional services. The staff was friendly, the service was completed in a timely manner, and everything was explained clearly. Overall, it was a positive experience, and I will definitely be returning for future maintenance and service needs. Highly recommended! More

Service Advisor D. Nguyen top notch in keeping me informed on services needed, costs, performance, and checkout. The work needed required more time than expected, but Nguyen top notch in keeping me informed on services needed, costs, performance, and checkout. The work needed required more time than expected, but I was provided courtesy ride home, & picked up the next day when auto was ready and completely checked out. Everything is good!!! More

Always have a great good service, price are reasonable and David is great service personnel. and David is great service personnel. More

Great Service and Fantastic Service Advisor! Eric Gonzalez did great job explaining the process and taking care of my vehicle. I am very pleased with you. Eric Gonzalez did great job explaining the process and taking care of my vehicle. I am very pleased with you. More

About a week after my brother bought a 2020 Toyota Sienna from this dealership I crawled under the vehicle to install running boards and discovered there was no spare tire. I contacted the salesman Jeremias from this dealership I crawled under the vehicle to install running boards and discovered there was no spare tire. I contacted the salesman Jeremias Rodriguez and after 3 phone calls I was told not having a spare tire was like not having a spare key. I explained that not having a spare tire was a safety hazard and never got a return call to correct the dealer oversite. My brother wound up spending $164 to obtain a spare tire off of ebay. More

I’ve been coming to Group1 Ford in Southwest Houston for a while now, and they never disappoint. This time, Antonio took care of me while getting my Ford Maverick serviced, and he was absolutely fantastic! a while now, and they never disappoint. This time, Antonio took care of me while getting my Ford Maverick serviced, and he was absolutely fantastic! Not only did he make sure I was completely taken care of, but he also brought a great sense of humor to the experience, which made the whole visit enjoyable. Antonio went over everything clearly, kept me updated, and made sure all of my promotions were honored without any hassle. The entire process was super easy, super well-done, and stress-free. If you need your vehicle serviced, go see Antonio at Group1 Ford. Love this place! More

Responsive, friendly on time completion. Kept me apprised of progress of work. Zach was on the job! Kept me apprised of progress of work. Zach was on the job! More

Great service! David Nguyen always takes care of us really well, and inform us of any options for maintenance to keep our vehicle in a good condition. David Nguyen always takes care of us really well, and inform us of any options for maintenance to keep our vehicle in a good condition. More