Group 1 Ford of Southwest Houston

Good service and i will recommend the dealership for everyone in Houston TX I will be back. everyone in Houston TX I will be back. More

I've been coming here for years and still very professional and quick. Definitely recommend professional and quick. Definitely recommend More

I have always had excellent service here. The employees are all very courteous. The waiting areas are always clean. The employees are all very courteous. The waiting areas are always clean. More

Dave and group one went above and beyond with my truck. Don’t trust anyone else with your business. This place will shoot you straight, treat you right and they won’t rip you off. Don’t trust anyone else with your business. This place will shoot you straight, treat you right and they won’t rip you off. More

Mr. Zach, my service agent, disposition was very professional and courteous. His pleasant attitude and availability for providing excellent service was much appreciated! professional and courteous. His pleasant attitude and availability for providing excellent service was much appreciated! More

I had a great experience at the Ford dealership, and I especially want to recognize Michaela for the outstanding help and customer service she provided. From the beginning, she was friendly, professional, especially want to recognize Michaela for the outstanding help and customer service she provided. From the beginning, she was friendly, professional, patient, and genuinely took the time to listen to my concerns and make sure I understood everything. Michaela went above and beyond to make the process as smooth and stress-free as possible. She kept me informed, answered all of my questions, and made me feel like I was truly being taken care of rather than just another customer. I really appreciate the time and effort she put into helping me. Excellent customer service can make a big difference, and Michaela definitely made my experience a positive one. I would highly recommend asking for Michaela if you visit this Ford dealership. Thank you again for all your help! More

Came to Group 1 Ford back in April to get an oil change. Was offered to purchase an oil change package that included 3 oil changes, tire rotation and the their multipoint inspection. At the same time I need Was offered to purchase an oil change package that included 3 oil changes, tire rotation and the their multipoint inspection. At the same time I needed them to drain the fuel water separator due to it couldn’t be opened. The warning light was not on at that time but it had come on days prior which I explained to service advisor (Zach). When it was time for me to pick up the truck Zach was not around to check me out so a different advisor took over (Antonio). He went through the whole ticket and the things they did. I asked him about the fuel water separator, if it was drained and he told me he didn’t know if it was. I ask him to ask the technician if he had drained it, Antonio came back with the answer that technician didn’t see a warning light on and it was not done. They seemed reluctant to do it and I was short on time so I left. I had to head out for work which is a 10 hour drive. I started my 10 hour drive and the whole way felt wobbling on one side of the truck like something was wrong with the tire. I stop at a tire shop and noticed that the tire was balled up pretty bad. I was very upset because how can they have done a tire rotation and not mention anything about the tires needing attention. The tire shop suggested that I needed a new tire. I never did received any email or text about recommendations of things that needed attention replaced, service, etc. After a couple months a came 9/21. Only reason I came back was because of the package I had purchased. Came and spoke to Courtney and explained the whole situation and she made be aware that the technician had actually recommended certain things and it was in video. But apparently someone had typed in my email wrong i’m assuming Zach since he’s the one that checked me in and took my information. I explained about the water separator how the other advisor didn’t do anything about it. Because why does it matter if the light is not on at the time but I had requested it to be drained because the warning light had come on days prior. After the conversation with her I was put with a different advisor name Erick and he was able to take care all the things I needed to be done. He even explained to me other concerns with the truck which I took care of them and planning on taking care the other one on another day. He was able to handle some of the recalls too. So this time I was very satisfied with the service. More

Jill in the parts department was awesome, very knowledgeable! Antonio did a great job in the service drive! knowledgeable! Antonio did a great job in the service drive! More

Advisor was great and had a great experience with the dealer. Thank you I will be back. dealer. Thank you I will be back. More

The best dealer in Houston Texas 100% thanks Dexter and Lalo ,easy process y clean 💪🏻 Lalo ,easy process y clean 💪🏻 More