Group 1 Ford of Southwest Houston

Good customer service, and the oil change didn't take too long. They even threw in a complementary car wash! long. They even threw in a complementary car wash! More

David Nguyen is an amazing service advisor. He always takes great care of our family every time we come in for a service. Mr. McCall has also always been so wonderful & personable. He’s very ki He always takes great care of our family every time we come in for a service. Mr. McCall has also always been so wonderful & personable. He’s very kind & helpful to our family. They truly have the best customer service we have ever experienced at any dealership we have ever been to. Our family Thanks you so much for everything. We will be forever clients. More

The associate that assisted me was very professional, friendly and knowledgeable. Service was also very timely and quick. friendly and knowledgeable. Service was also very timely and quick. More

Worst experience ever! No communication. Knew what I was purchasing as conversation prior to leaving home confirmed vehicle, provided financial information and had drive No communication. Knew what I was purchasing as conversation prior to leaving home confirmed vehicle, provided financial information and had drive out numbers, just needed to sign documents. Took 3-1/2 hours. This, after driving 1-1/2 hours to dealer as I live in another city. Nothing prepared, no one took time to go over vehicle features, etc. sat for hours, met with 4 different people. Felt like i was intruding on their time. Less than 24 hours later, I had vehicle at a dealer in my hometown as a critical sun roof frame was broken and needed to be ordered and replaced. Won’t have my new vehicle for another 5 days! Salesperson called next day, I assume to ask about vehicle. I explained lack of communication and consideration, not checking vehicle and wasted time. Person had the gaul to say “well I put in gas and put on license plates”! Made no comment on problem. If it hadn’t been the only vehicle model I had been looking for within several hundred miles, I would have walked out. I have purchased many vehicles over decades; this was the worst experience ever!!! More

Viviana was very nice to me And very respectful would recommend to anyone who comes here to come to her She Smelled very good to recommend to anyone who comes here to come to her She Smelled very good to More

viviana gave really good & professional service thank you soo much ! she helped me with recalls also you soo much ! she helped me with recalls also More

Super sweet and very helpful ask for Laura Solis she is always there to help anyone i love her very friendly . Walked away with a nice car always there to help anyone i love her very friendly . Walked away with a nice car More

Viviana was extremely helpful with the services I needed. She’s very kind and makes sure you’re completely satisfied with everything. She’s very kind and makes sure you’re completely satisfied with everything. More

El servicio es exelente definitiva mente recomiendo el dillerford para cuajquier compra o trabajo de mantenimiento muchas gracias dillerford para cuajquier compra o trabajo de mantenimiento muchas gracias More

I appreciate the service that was performed on my truck. Thank you for all of your hard work. Thank you for all of your hard work. More