Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Southwest Houston

Houston, TX

Overview
Reviews
4.7
579 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 579 reviews

June 15, 2025

Been a customer of the location for 14 years, and I've had two service guys in all that time - both have been unbelievably reliable. I've had many questions answered, issues resolved, and have received gr More

by Rolauter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin G.
Report | Print
June 15, 2025

Came in and they were very professional took me in right away got the problem fixed and Irvin took care of us the whole time giving me updates throughout the whole process was very pleased will be back More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin
Report | Print
Jun 17, 2025 -

Group 1 Ford of Southwest Houston responded

Hi Brandon, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2025

Provided great and friendly customer service. Our services adviser was very knowledgeable, friendly and respectful. More

by Terrance Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Cantu
Report | Print
Jun 14, 2025 -

Group 1 Ford of Southwest Houston responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

Fast and friendly service. Fair price on truck. Finance department was great. Xavier & Dave were awesome to work with! 5 stars. Will use again! More

by mleonard7880
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier and Dave
Report | Print
Jun 14, 2025 -

Group 1 Ford of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you have any further questions, please give us a call. We're always happy to help!

June 12, 2025

Excellent service, no appointment, was greeted quickly, in and out in an hour! Thank you! More

by cgrigar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wright
Report | Print
Jun 13, 2025 -

Group 1 Ford of Southwest Houston responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 11, 2025

I've been coming to Sterling McCall. over the past 15 years, with 3 different vehicles and the service has always been great.I like to thank my service person Mr. Nguyen always providing More

by acourville2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nguyen
Report | Print
Jun 15, 2025 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Ford!

June 10, 2025

The service staff does wherever they want, adding whatever they want and in the end they just charge!!! So easy for them super bad service including the sellers. More

by rodzhedz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure about the names
Report | Print
Jun 11, 2025 -

Group 1 Ford of Southwest Houston responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at DanielRivera@sterlingmccallford.com, I would like to discuss how we can regain your trust. Sincerely. Daniel Rivera Service Director (281) 588-5043

June 09, 2025

Great service advisors and work done in a good timely manner. This is my one stop shop. More

by Rodney H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rivera
Report | Print
Jun 11, 2025 -

Group 1 Ford of Southwest Houston responded

Hello Rodney, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

June 04, 2025

Best customer service, I had the best Salesman, Xavier S. Everyone were helping in my purchase. More

by diahmor123
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Santellana
Report | Print
Jun 08, 2025 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2025

Got me the deal i wanted for the price I wanted. Shot out to Dexter More

by Latricelane123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan, Dexter
Report | Print
Jun 08, 2025 -

Group 1 Ford of Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

1
...
12
13
14
...
58