Group 1 Ford of Southwest Houston

AWESOME EXPERIENCE I HAD AN AMAZING EXPERIENCE AT STERLING MCCALL FORD. THEY DIDN'T EVEN HAVE WHAT I WAS LOOKING FOR BUT WENT TO THE TROUBLE TO FIND IT FOR ME. IT IS EXA I HAD AN AMAZING EXPERIENCE AT STERLING MCCALL FORD. THEY DIDN'T EVEN HAVE WHAT I WAS LOOKING FOR BUT WENT TO THE TROUBLE TO FIND IT FOR ME. IT IS EXACTLY WHAT I WANTED . I WILL DEFINITELY BE BACK NEXT TIME. THANKS DELANO AND MELISSA. More

review I was very happy with my experience. I came in looking for a good deal and everybody was extremely friendly and welcoming. I will certainly recommend. I was very happy with my experience. I came in looking for a good deal and everybody was extremely friendly and welcoming. I will certainly recommend. More

Amazing service Mr. Humphrey I went to Sterling McCall expecting to only browse the cars on the used lot. I came out two days later with a 2013 Ford Focus SE, no down payment and I went to Sterling McCall expecting to only browse the cars on the used lot. I came out two days later with a 2013 Ford Focus SE, no down payment and shockingly low payments. it was amazing. From the moment I stepped on the lot I was taken great care of. Humphrey and Aymen are wonderful at what they do. I only waited about 45 minutes to an hour to drive off with my new car. It was no problem for me waiting, because mr. Humphrey made that time so fun, entertaining and hilarious the conversation was great and I thank you for the amazing amazing amazing service that you gave! I will definitely go back to Humphrey for my next car! ?????? More

Awesome Service Mr.Delano Palmer went above and beyond for me and my family...I can't say thank you enough for his awesome service he provided for us. We got everythi Mr.Delano Palmer went above and beyond for me and my family...I can't say thank you enough for his awesome service he provided for us. We got everything we wanted and more. More

Best Truck Buying Experience In over 20years of purchasing trucks Sterling McCall Ford has provided the best overall customer service and satisfaction from GM Mr.Palmer who made s In over 20years of purchasing trucks Sterling McCall Ford has provided the best overall customer service and satisfaction from GM Mr.Palmer who made sure everything ran smoothly and efficiently. Even when the truck I wanted was out of stock he went above and beyond to locate and have the truck on his site for purchase within 24 hours. My salesman Mr.Logan provided me with excellent service A class guy. Sterling McCall was able to get me the best price intown,very professional, very satisfied with the again A class experience. Highly recommended Sterling McCall Ford for there honesty and integrity. Will definitely buy from them on my next truck purchase. Herman More

The finest Ford dealer in town! Purchased a Ford pickup truck from Logan and he was outstanding. Great attitude and customer service. was very honest and not pushy. Finance manager T Purchased a Ford pickup truck from Logan and he was outstanding. Great attitude and customer service. was very honest and not pushy. Finance manager Travis was awesome and very informative. This is our second purchase from Sterling McCall Ford and we will not go anywhere else. Everyone was very welcoming and the GM was very friendly and made sure we were taken care of from beginning to end. Thank you Guys!!! More

Things have improved and this is the first dealership I like We all know how dealers can be... rude, high priced, drive your car around, and so on. This dealership really seems to be trying to NOT be any of We all know how dealers can be... rude, high priced, drive your car around, and so on. This dealership really seems to be trying to NOT be any of those. They have made significant changes in their collision/auto body shop office and the rude attitude is gone and the new law of the land is professionalism. As for oil changes and auto inspections, I choose to get them here because they are price competitive and can do a routine inspection for things you actually need instead of trying to find things to jack up sales like other shops. And, recently I have been receiving a hand wash car wash free after they are done with the work. I don't see anyone else doing that. I also like that I can receive a free shuttle ride to downtown and back when I need to leave the vehicle there - though sometimes the shuttle isn't convenient with pickup times due to my work schedule, it is nonetheless a free shuttle service. I have been through the ugly times and since 2010 when I started going there, they have been getting better and better. I will always remain vigilant and call out any crap, but so far, of complaints that I had made in the past, changes were made and the shop improved with the corrective changes they made. The car business isn't one that I would call friendly, or honest, but so far, I have been impressed with the changes made. I realize that things can go wrong, but when they do, how they are now handling things has been a huge improvement and shows that they really are trying to improve. More

Car violated and disrespected at Sterling McCall Service!!! First of all I was going to give these people a 5 star review (this is my first review EVER) even though the shuttle ran an hour late and I had extend First of all I was going to give these people a 5 star review (this is my first review EVER) even though the shuttle ran an hour late and I had extended wait for my car. Their people (Juan the shuttle driver and Andrew my service guy) were great with customer service. But as I'm driving home, I noticed one thing... -My mileage when dropping it off was 21,638 (I wrote it down because I have a mustang and am constantly worried about someone taking advantage of my car), mileage out was lied about. Said 2 miles more on paper that I signed at the end but before my car was given back to me. The real mileage was 21,693. That's a 55 mile difference!! Not to mention a blatant LIE! (I even took pictures with time stamps once I exited the highway and parked, so there is no way in 15 minutes I could have put that mileage on in traffic at 6:30pm on a weekday. I'd have to average a speed of 137.5 MPH to accomplish that... in Houston traffic) -Where the xxxx could you go in Houston that is almost 60 miles away? Certainly not just around the block to test the suspension that they fixed, where the problem was only going over speed bumps. -How the xxxx do I know an employee didn't take it home or out to lunch? I certainly want to see the video surveillance of my car on the lot to see how long it was gone. -What was a full tank when I dropped it off, minus only 14 miles on trip A, was down to 3/4 of the tank. -The average miles per gallon was 13 MPG; NOT NORMAL as I consistently average 29/30 on the highway, and 24 overall. -I had reset the trip mileage and gas mileage estimate prior to surrendering my car. I dropped it off with 14 miles on the trip, got it back with almost 70 miles on it. That means the average mpg for those 70 miles was 13 MPG. -Again, also evidence of the long distance drive. This was in addition to the tire tread in the back being down a little bit more than the front. -Their employee(s) took my car for a joyride, ran it hard, possibly sped through red light cameras or tolls, which would give me even more evidence behind my case. -They also fully detailed the car to cover up. Nice touch. So how do I know they didn't damage my car and the real reason to keep it a day longer to fix the damage? I don't know, and am now paranoid about that, too. **What does all this mean? Is this a normal amount of testing, you ask? My uncle, a mechanic for 30 years, said my suspicions were on point. He said this is excessive and abusive. (Why didn't he do the work? It's less than 3 years old, and completely covered by the warranty. But good question.) It is absolutely disgusting to employ people that take advantage of customers. Y'all assumed you could get by because some young girl wouldn't be as into her car as I am. Well, we all know what happens when you assume. You messed with the wrong chick. In conclusion, if you want your car violated by strangers, by all means take it to this service department. More