Group 1 Ford of Southwest Houston

They are great to work with! Provide a great customer service and truly provide quality care to the car. Provide a great customer service and truly provide quality care to the car. More

Bought a 2022 Ram limited(excellent condition advertised on website) and flew in on a Friday, because they said it would be ready. Turns out it wasn’t, they had it at a shop “fixing the bumper” and removing on website) and flew in on a Friday, because they said it would be ready. Turns out it wasn’t, they had it at a shop “fixing the bumper” and removing a few scratches it had. They didn’t have it ready until Saturday afternoon and when I finally picked it up I noticed there was still scratches, the rear passenger wheel is super mauled up, it was dirty on the inside, the rear passenger side door panel is a shade lighter than the rest of the truck so I’m assuming it was so bad they had to replace it and try to color match, and after I left the dealer the Service 4WD notification popped up. I tried emailing and calling the dealership to see if they could work something out with me considering I was promised a scratch free, excellent condition truck, but still no luck. If your looking for honest customer oriented sales people, I definitely don’t recommend this place! More

Great customer service and courtesy. Thank you for your expertise and attention to detail. Will go back for scheduled service and maintenance. Thank you for your expertise and attention to detail. Will go back for scheduled service and maintenance. More

Always use Sterling McCall. They take good care of me. Sometimes it’s even if I drop in on the way home. They take good care of me. Sometimes it’s even if I drop in on the way home. More

From the minute I arrivedBrian was very respectful and courteous.I my inspection went well good to know that even though me car is older that it is in good shape and they keep me abreast of anything wrong courteous.I my inspection went well good to know that even though me car is older that it is in good shape and they keep me abreast of anything wrong I can received my car back clean clean clean Thank you for treating me like a star More

Service advisor and technician seems yo know there stuff. Communication during my visit was good. Communication during my visit was good. More

I wanted a new truck. I did a lot of research and found the exact make and model that I wanted with Sterling McCall. It was the perfect one for what I wanted when I had lo I did a lot of research and found the exact make and model that I wanted with Sterling McCall. It was the perfect one for what I wanted when I had looked all around Houston. They were the only one that had it in stock. They had already sprayed the bed with liner and included a tailgate lock, all things that I wanted as well as a few other things. I checked it out on Saturday and knew it was the one, so I lined it all up to come back Tuesday and purchased it that day. They helped install leather seats in it quickly and within days of the day I bought it. I absolutely love it and am so happy with my purchase. They hooked me up with a lot of things I wanted and they honestly feel like family to me. Shout out to Josh and David Bun at Sterling McCall. They are the best, thanks guys. More

Prompt, courteous and thorough. Sterling McCall Ford maintenance did a great job addressing my F150 safety recall. Sterling McCall Ford maintenance did a great job addressing my F150 safety recall. More

Great service and done promptly. Service guys very knowledgeable and honest and not pushy. Will come again for next service Service guys very knowledgeable and honest and not pushy. Will come again for next service More

Although I had an appointment for a tire replacement which normally takes 1 hour at tops, waited for 5 hours at the dealership. Either they are short of staff or simply don’t care about a customer who which normally takes 1 hour at tops, waited for 5 hours at the dealership. Either they are short of staff or simply don’t care about a customer who have paid them $42000 for his Ford .Hopefully my warranty will be over in 2026 and don’t have to go there no more . When I dropped my car asked about the time it takes to install a new tire, was told 2 hours tops! More