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Group 1 Ford of Southwest Houston

Houston, TX

Overview
Reviews
4.7
579 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

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Showing 579 reviews

September 17, 2025

Team work is excellent. From sales to finance to service, the employees are great. Bravo. More

by fermincoronado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory, Pablo and Jesse
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Sep 19, 2025 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2025

Irvin Gonzalez was very helpful, Great customer service, I've been coming here for over ten years and always ask, for Mr Gonzalez More

by kevenwsr
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
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Sep 19, 2025 -

Group 1 Ford of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Irvin here at Sterling McCall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2025

I have always received top service and full explanation of what is wrong with my car. More

by harri2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
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Sep 19, 2025 -

Group 1 Ford of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

Nate’s amazing! He was super helpful and informative. Our finance team got us in and out fast too! Tim, the manager is so great! More

by mickyrossing45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Tim
Report | Print
Sep 11, 2025 -

Group 1 Ford of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! We can't wait to see you again. Have a great day.

September 06, 2025

If I can give less than 1 star will put that , I say -5 , came for oil change with appointment, after 4 hours delar told me it will take another hour , so s stil don’t have car and hungry due to past lunch t More

by Mayurdshah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mayur shah
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Sep 10, 2025 -

Group 1 Ford of Southwest Houston responded

Dear Mr. Shah, I want to personally apologize for the disappointing experience you had during your recent service visit. Your time is valuable, and we deeply regret the lack of attention you received. This is not the standard of service we strive to provide, and I understand how frustrating this must have been. Thank you for bringing this to our attention. Your feedback is invaluable, and we will use it to improve our processes to ensure this doesn’t happen again. If you’re open to discussing your experience further, I would welcome the opportunity to speak with you directly. Please feel free to reach out to me at your convenience. Sincerely, Daniel Rivera Service Director DanielRivera@sterlingmccallford.com

September 05, 2025

Excelente servicio Vivian Maldonado fue muy profesional en todo to que hacía falta en mi veiculo More

by Ixcolesmeralda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Maldonado
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Sep 05, 2025 -

Ixcolesmeralda responded

Excelente servicio Vivian Maldonado fue muy profesional en todo to que hacía falta en mi veiculo

Sep 13, 2025 -

Group 1 Ford of Southwest Houston responded

Hola, nos alegra mucho leer una reseña tan buena. Esperamos poder servirle de nuevo en el futuro.

September 05, 2025

Caring professionals at Sterling McCall Ford! Bought and serviced F-150-Maverick- Escape and another Escape and a fiesta All are serviced here. Wouldn’t have it any other way!! More

by Gary.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hogue & Irvin
Report | Print
Sep 08, 2025 -

Group 1 Ford of Southwest Houston responded

Hi Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

September 02, 2025

Everyone from service department to finance durector was helpful and knowledgeable. Thank you guys for all your patience abd understanding. . More

by rdrradio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Roger
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Sep 07, 2025 -

Group 1 Ford of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2025

Viviana provided exceptional customer service during my visit. The service was fast and phenomenal. I will definitely be coming back. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana
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Sep 02, 2025 -

Group 1 Ford of Southwest Houston responded

Hi Michael, thanks for your praise and kind comments about Viviana. Until the next time we meet, take care!

August 29, 2025

David was great and efficient in getting the deal done. Recommend him and the dealership. More

by sekerch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Bun
Report | Print
Sep 02, 2025 -

Group 1 Ford of Southwest Houston responded

Hello Sekerch, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you have any further questions, please give us a call. We're always happy to help!

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