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Group 1 GMC Westside

El Paso, TX

4.4
324 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 324 reviews

October 21, 2025

Brought in to fix door seals now worse called 4 times never returned my calls More

by Lorenzovasquezsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
October 20, 2025

Excellent service, professional, very good communication and customer service and the service ready in a short period of time More

by rvmarissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez and Octavio
October 09, 2025

The service department is professional and courteous. I will definitely go back for the service needed on my 2024 Chevrolet Silverado. More

by benpuebla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Oct 12, 2025 -

Group 1 GMC Westside responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

I have been buying and servicing my vehicles here for a number of years now. From there sellers to their service department, very friendly, informative and eager to help! Thank you! More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio, Lady at the Cashier
Oct 12, 2025 -

Group 1 GMC Westside responded

Hello Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Feel free to reach out to us if you need anything. Have a wonderful day.

October 06, 2025

Our service guy was wonderful and went above and beyond to take care of us More

by thomasmerritt57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Parra
Oct 09, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2025

Great service, always ready to answer any questions in person or over the phone. Very patient with all the questions asked More

by Jazrenee97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Mata III/Javier
Oct 04, 2025 -

Group 1 GMC Westside responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Thank you again, and have a fantastic day!

October 01, 2025

We were so happy to buy our vehicle with GM, the experience was great, . Thank you so much to the salesman Mario Valle and the sales manager Alejandro Barreda they were to helpful to us. More

by Daniel Ruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Valle and Alejandro Barreda
Oct 04, 2025 -

Group 1 GMC Westside responded

Hi Daniel, thank you for your kind review; we are happy to pass along your comments to Alejandro here at Group 1 GMC Westside! Thank you again, and have a fantastic day!

October 01, 2025

I have been taking my truck there since 2016 and every time it's been great. More

by guerra.ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Parra
Oct 04, 2025 -

Group 1 GMC Westside responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again, and have a fantastic day!

September 29, 2025

When I arrived at the dealership I was taken care of and told if I needed anything to let the service technician know. Andy was very attentive and communicated the cost. He explained the work that my car ne More

by HIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Barrios
Oct 03, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2025

Service rep was courtest and professional but all my personal things were taken out of the glove compartment and thrown all over ther front seat. My Oakley sunglasses were thrown on the floor and scratc More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
Sep 30, 2025 -

Group 1 GMC Westside responded

Good Afternoon Dave, Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns have shared with our team to address and prevent similar situations in the future. I thank you for bringing this to my attention and I apologize again. Your continued satisfaction is our priority, and we are here to help whenever you need us. Brian Navar - Service & Parts Director Group 1 GMC Westside | bnavar@Group1Auto.com

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