Group 1 GMC Westside

I am writing to formally express my disappointment with the service and lack of communication I have received from Martin Parra, a service advisor MANAGER . My vehicle has been at Group 1 GMC Westside f the service and lack of communication I have received from Martin Parra, a service advisor MANAGER . My vehicle has been at Group 1 GMC Westside for a 2 weeks, and I have received no meaningful update regarding its condition, diagnosis, or when I can expect the work to be completed. I do not have another vehicle available, which has created significant difficulty getting to work. Despite this, there has been no sense of urgency or effort to keep me informed. I called Mr. Parra on two separate days. During both conversations, he told me he would call me back with an update, but I never received either call. I understand that the service department assists many customers; however, failing to provide a promised update is unprofessional and unacceptable—especially from someone serving as a Service Drive Manager. Unfortunately, this is my second poor experience with this service department. The vehicle was previously brought in for the same major issue, but the problem was not corrected, requiring me to bring it back. I also stopped bringing my vehicles to this dealership for routine oil changes after one of the service advisors suggested that I take them elsewhere instead. Customer service should be a priority alongside properly diagnosing and repairing customers’ vehicles. At a minimum, customers deserve timely communication, honest updates, and respect for their time—particularly when their vehicle has been unavailable for an extended period. I also hope this complaint reaches the appropriate management team and prompts a discussion about communication, accountability, and being mindful of customers’ circumstances. I hope Group 1 GMC Westside will take the necessary steps to address both my vehicle and the service concerns described above. More

Booking appointment was easy and quick. Polite and professional service attendant. Service was completed within the time given. Service plan offered was reasonable. Really good service for Polite and professional service attendant. Service was completed within the time given. Service plan offered was reasonable. Really good service for a weekend time period. More

Very professional and knowledgeable. Experienced staff. Will come back other services and vehicle purchase. Thank you Experienced staff. Will come back other services and vehicle purchase. Thank you More

I had a great experience at Group 1 GMC Westside. Martin was my service technician, and he provided excellent customer service from start to finish. He was professional, knowledgeable, friendly, and Martin was my service technician, and he provided excellent customer service from start to finish. He was professional, knowledgeable, friendly, and took the time to make sure everything was taken care of properly. I really appreciated his communication and attention to detail. Martin is a great asset to the service department, and I would definitely recommend him and Group 1 GMC Westside. More

4 hours with appointment made to tell me that they don’t have a tire in stock. When they well knew my tire needed to be replaced. It took them over 2 hours to see my truck to begin with and 2 hours to tel have a tire in stock. When they well knew my tire needed to be replaced. It took them over 2 hours to see my truck to begin with and 2 hours to tell me they didn’t have my tire. Drove 40 miles with a spare tire on and went back home with a spare tire on. More

I had a very bad experience with the dealership they made a mistake on the paperwork by wrong oil and quantity on the paperwork. When talking to manager he just corrected the paperwork without taking to Tech a mistake on the paperwork by wrong oil and quantity on the paperwork. When talking to manager he just corrected the paperwork without taking to Technician to verify the oil used. Paperwork stated 8 quarts and 0-20W. More

Ralph the service advisor noted all my complaints on the work order and thats the way it should be. Previous advisers left important complaints out and I didn’t appreciate it. As long as you have people lik work order and thats the way it should be. Previous advisers left important complaints out and I didn’t appreciate it. As long as you have people like Ralph working there Ill continue to take my truck there for service More

Our new vehicle purchase experience this week at Group1 GMC Westside was a great and pleasant experience. Both Danny (Sales) and Gerry (Finance) provided excellent customer service throughout our purchase GMC Westside was a great and pleasant experience. Both Danny (Sales) and Gerry (Finance) provided excellent customer service throughout our purchase experience. Both were very friendly, courteous, knowledgeable and professional. All our questions and concerns were addressed rapidly and effectively. Our next purchase will certainly be at Group1 GMC Westside based on the quality of the product and more importantly, the quality treatment we received from the gentlemen previously mentioned. Thank you! More

Service tech took a little longer then I thought to change a radio? Service people are good THANK YOU change a radio? Service people are good THANK YOU More

Great service, fast response and quick purchase. Will definitely recommend this location and keep my options open for new promotions. Very satisfied. Will definitely recommend this location and keep my options open for new promotions. Very satisfied. More