Group 1 GMC Westside

The best customer service in El Paso, Texas. Alex Barreda sales manager took great care of us. Alex Barreda sales manager took great care of us. More

El vendedor muy professional con excelente servicio al cliente disponible para aclarar dudas y preguntas siempre muy amable con toda la dispocicion para resolver nuestras inquietudes absolutamente satisfe cliente disponible para aclarar dudas y preguntas siempre muy amable con toda la dispocicion para resolver nuestras inquietudes absolutamente satisfecha con el trato. More

Awesome dealership, awesome staff. From my salesman Jaime to my finance manager Geronimo. They made me feel welcomed the entire time!!! From my salesman Jaime to my finance manager Geronimo. They made me feel welcomed the entire time!!! More

I went in on schedule to have batteries replaced on my truck. Esteban Valdez was most helpful. Keep us updated and completed on time as promised. I recommend him to anyone and I will ask for him on my ne truck. Esteban Valdez was most helpful. Keep us updated and completed on time as promised. I recommend him to anyone and I will ask for him on my next service needs. He also offer 1Care special they ave going on. Thank you all More

Very great service advisor Marissa Rodriguez helped me &was excellent. My truck was done reasonable amount of time &was excellent. My truck was done reasonable amount of time More

I had a very disappointing experience with the customer service I received from Martin Parra. He was very arrogant and unprofessional in the way he treated me. I went there expecting help with a problem, b service I received from Martin Parra. He was very arrogant and unprofessional in the way he treated me. I went there expecting help with a problem, but unfortunately my issue was not resolved. Customers deserve to be treated with respect and professionalism, especially when they are coming in with a legitimate concern. I hope management takes this feedback seriously and improves the way customers are treated. More

Great experience Leo take good care of my, making the process super fast and simple! process super fast and simple! More

The staff at the dealership were professional and attentive with answering all my questions and concerns. Overall I was satisfied with the truck I got and they helped me out with leaving the dealersh attentive with answering all my questions and concerns. Overall I was satisfied with the truck I got and they helped me out with leaving the dealership satisfied. More

I am writing to formally express my disappointment with the service and lack of communication I have received from Martin Parra, a service advisor MANAGER . My vehicle has been at Group 1 GMC Westside f the service and lack of communication I have received from Martin Parra, a service advisor MANAGER . My vehicle has been at Group 1 GMC Westside for a 2 weeks, and I have received no meaningful update regarding its condition, diagnosis, or when I can expect the work to be completed. I do not have another vehicle available, which has created significant difficulty getting to work. Despite this, there has been no sense of urgency or effort to keep me informed. I called Mr. Parra on two separate days. During both conversations, he told me he would call me back with an update, but I never received either call. I understand that the service department assists many customers; however, failing to provide a promised update is unprofessional and unacceptable—especially from someone serving as a Service Drive Manager. Unfortunately, this is my second poor experience with this service department. The vehicle was previously brought in for the same major issue, but the problem was not corrected, requiring me to bring it back. I also stopped bringing my vehicles to this dealership for routine oil changes after one of the service advisors suggested that I take them elsewhere instead. Customer service should be a priority alongside properly diagnosing and repairing customers’ vehicles. At a minimum, customers deserve timely communication, honest updates, and respect for their time—particularly when their vehicle has been unavailable for an extended period. I also hope this complaint reaches the appropriate management team and prompts a discussion about communication, accountability, and being mindful of customers’ circumstances. I hope Group 1 GMC Westside will take the necessary steps to address both my vehicle and the service concerns described above. More

Booking appointment was easy and quick. Polite and professional service attendant. Service was completed within the time given. Service plan offered was reasonable. Really good service for Polite and professional service attendant. Service was completed within the time given. Service plan offered was reasonable. Really good service for a weekend time period. More