Group 1 GMC Westside

Oscar is a great person to represent the brand, very knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the futu knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the future and make him known to everyone I know who is looking for an upgrade... More

GMC group 1 has always been my choice to trust with my GMC 1500 Denali with. GMC 1500 Denali with. More

Andy Barrios was a great service advisor. First time there felt very comfortable. Also great inventory First time there felt very comfortable. Also great inventory More

El mejor lugar en el paso para comprar tu próximo carro, mi vendedor estrella 🌟 fue Juan Corona excelente su atención y paciencia gracias por ayudarme a encontrar la troca que necesitaba, sin duda regreso mi vendedor estrella 🌟 fue Juan Corona excelente su atención y paciencia gracias por ayudarme a encontrar la troca que necesitaba, sin duda regreso con Group 1 west More

The sales department is top notch ! Especially Sergio ,he has done a wonderful job keeping not just me and my wife. my entire family has purchased a vehicle from this gentleman ! Now in Especially Sergio ,he has done a wonderful job keeping not just me and my wife. my entire family has purchased a vehicle from this gentleman ! Now in regards of Your service department it needs help ! They are rude and hard to contact ! Especially Andy Barrios this will be my second time I had to deal with this rude and annoying person ! I Called for a recall repair and an oil change ! And he keeps trying to tell me that it might not get fixed due to part availability ! Which is fine but don’t put morons to tell the customer it might not be able to fix your vehicle if they can’t explain the situation! They should say that when calling in ! Then this gentleman kept repeating to me if I understood !! xxx ! Then not even follow up on my vehicle once I was there to pick it up !! He saw me and my wife and completely ignored us ! I think this will be the last time I get my vehicles serviced there ! More

While the salesmen were initially very accommodating to requests to fixing a used vehicle, it required lots of follow up and reminders from myself. The last item needed I eventually gave up asking for an u requests to fixing a used vehicle, it required lots of follow up and reminders from myself. The last item needed I eventually gave up asking for an update and returned to my preferred GM service provider to finish… obviously at my expense but I knew it would be done. More

The service is excellent, this dealership really knows how to cater to the customer. They let you know what is urgent, needed, and recommended. They work around your schedule and maintain you continuously how to cater to the customer. They let you know what is urgent, needed, and recommended. They work around your schedule and maintain you continuously informed. More

Absolutely the worst customer service I've ever experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again. experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again. More

2nd Service at this dealership. Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/req Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/requesting. Was told it would be 1.5-2 hours. it took almost 3 hours. There were 2 text messages sent upon checking it, but the track your vehicle was in 'Inspection' for the first 2.5 hours. The text with the 'recommendations' was sent 1 hour and 10 minutes after my appointment time. We 'recommended' 2 services, that the vehicle display said were not needed. That was exciting. Overall experience was not all that impressive. I will be taking my business elsewhere. This is not the quality I would want after paying $80000 for a GMC. The only plus to this visit, was I watched World Cup Soccer on the TV while waiting. More