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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
332 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 332 reviews

November 13, 2025

Amazing customer service from Andy Barrios , kept me informed every step of the way . Got my truck in and out the same day , very happy with the service at Group 1 More

by sam.contreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Barrios
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November 13, 2025

He recibido un muy buen trato desde que compre mi camioneta los servicios y hasta la garantia , no he batallado en lo absoluto muy buen servicio More

by vicente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos vazquez
Report | Print
Nov 15, 2025 -

Group 1 GMC Westside responded

Hola, nos alegra mucho que haya tenido una experiencia tan positiva. Si necesita cualquier otra cosa, estaremos encantados de ayudarle. ¡Que esté bien!

November 11, 2025

Great service personnel know there products and are willing to to help you on whatever you need More

by aduare78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan, corona
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Nov 14, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 08, 2025

Excellent service we are very happy with also, the seller person which is his name is Juan Corona. Thank you very much for everything. More

by Victor Moran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Corona
Report | Print
Nov 09, 2025 -

Group 1 GMC Westside responded

Hi Victor, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

October 31, 2025

Fernando was awesome and was not pushy towards anything. He allowed us to shop in peace and answered all our questions. More

by jbiii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Castillo
Report | Print
Nov 03, 2025 -

Group 1 GMC Westside responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2025

It was good but it took 4 hours to do anprescheduled service and they didn’t wash it despite telling me they were going to. More

by rjose1095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Oct 31, 2025 -

Group 1 GMC Westside responded

Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

October 27, 2025

Great and fast service at a very reasonable price. They were extremely efficient and had my vehicle back to me in a short amount of time. Will definitely be back for the future maintenance on my 2500h More

by Apodaca759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Oct 29, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2025

Service advisor Carlos was very professional and courteous very good customer service. Each time I take my truck to west side location it was washed. However, this day 10-25-25 after service was c More

by -
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 28, 2025 -

Group 1 GMC Westside responded

Thank you for bringing this to our attention. I am glad to hear that Carlos provided professional and courteous service. I apologize for any inconvenience of your vehicle not being washed. If you have a moment during the week we will gladly have our porters run your truck through the wash department to do the courtesy exterior wash. We look forward to seeing you on your next visit. Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside (915)231-4095 | ddiazdeleon@group1auto.com

October 23, 2025

Everyone was very friendly and helpful. Rogelio our sales person was great to work with.. I would highly recommend him if you need a vehicle. He went above and beyond to help us find our ve More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogelio (our sales person) and Luis (in finance)
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Oct 23, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 21, 2025

Brought in to fix door seals now worse called 4 times never returned my calls More

by Lorenzovasquezsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
Report | Print
Oct 23, 2025 -

Group 1 GMC Westside responded

I appreciate your feedback and understand any frustration this may have caused. I have gotten with your service advisor and he informed me that you both are in the process of setting up an appointment to bring your vehicle back in. Thank you again for bringing this to our attention, we do appreciate you giving us the opportunity to make this situation right. Sincerely, Deanna Diaz de Leon - SERVICE BDC Group 1 GMC Westside | ddiazdeleon@group1auto.com

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