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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
324 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 324 reviews

September 26, 2025

All staff were very professional courteous and thorough. Additionally I would highly recommend My salesman Mr. Guillermo Veytia. More

by nvarela17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Veytia., Javier Soto
Report | Print
Sep 29, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2025

Service department manager is very rude , disrespectful and raised his voice at me. Now the shock absorbers are not working as they’re supposed to, advisor and technician, they said that is ok When it More

by Nomarq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Barrios
Report | Print
Sep 26, 2025 -

Nomarq responded

Employees need to be polite and educated I spent thousands of dollars to be treated like this no way

Sep 26, 2025 -

Nomarq responded

Service manager is the rudest person there

Sep 30, 2025 -

Group 1 GMC Westside responded

Hello Jaime, I appreciate your feedback and understand any frustration this may have caused. Please reach out to me at bnanvar@group1auto.com so we can work toward a resolution. I’d appreciate the opportunity to learn more about your experience and how we can improve. If you would like to discuss this further, please don't hesitate to reach out to me. Brian Navar - Service & Parts Director Group 1 GMC Westside | bnavar@Group1Auto.com

Oct 08, 2025 -

Nomarq responded

Brian Navar please call me 915 2559983 to discuss this matter, thank you Jaime Márquez

September 24, 2025

Great service, attitude and timely. Facility is clean and great coffee provided. Love this place More

by ramcorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Parra
Report | Print
Sep 25, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2025

Fantastic service on my GMC Sierra and a big thank you to Martin who is my service writer. The staff at GMC WESTSIDE is professional and does everything possible to provide a very pleasant experience. Many More

by billboentges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Sep 27, 2025 -

Group 1 GMC Westside responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 19, 2025

Everything was ok until they lied about “giving us all these protections “ then charged them. More

by Monicaenriquez191
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember their names
Report | Print
Sep 19, 2025 -

Monicaenriquez191 responded

Not very happy with this dealership. Specially when they call and give me buts about my side of the story. Sales man was good, transparency just wasn’t there.

Sep 21, 2025 -

Group 1 GMC Westside responded

We are disappointed to hear your purchase didn't meet our standards concerning one of our core values of transparency.   We do our best to put every aspect of your transaction in writing to avoid such confusion. If you would like to review your transaction, please reach out and we will be glad to review with you.   Thank you!   Daniel Ruiz, Sales Manager Group 1 GMC Westside | (915)231-4096 | druiz@Group1Auto.com

September 19, 2025

Marissa and the rest of the staff went above and beyond to insure that the service I was given was professional, courteous, timely and kept informed of the status of the repair. More

by LVLDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa and receptionists at check out.
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Sep 21, 2025 -

Group 1 GMC Westside responded

Hi, we're happy you found Marissa to be so supportive during your experience here at Group 1 GMC Westside. We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2025

Excellent service! Quick response! The sales department knows how to treat customers! My second time buying from this dealer and have no complaints More

by Hgranados
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dyllan
Report | Print
Sep 21, 2025 -

Group 1 GMC Westside responded

Hi, thank you so much for your positive comments about Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

Group 1 . Was very professional. Especially the young man who attended me. William Copley. Very satisfied customer. More

by STP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manager
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Sep 21, 2025 -

Group 1 GMC Westside responded

Hi, thanks for your praise and kind comments about William and team. We hope you have a great day!

September 19, 2025

Spent 4 weeks in the shop just for them not to do what I had gone in for, and the only issue they fixed came back a few days later. More

by Moises Cassiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
Report | Print
Sep 23, 2025 -

Group 1 GMC Westside responded

Hello Moises, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. If you would like to discuss this further, please don't hesitate to reach out to me at bnavar@group1auto.com. Thank you, Brian Navar - Service Director

September 09, 2025

The salesman was great, very knowledgeable about the truck that he was saying gave us a great experience More

by ddavisdarrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Sep 12, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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