
Group 1 GMC Westside
El Paso, TX
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Martin was the worst service advisor I’ve ever had. Not only did he not communicate, he was rude and condescending when I asked for updates. On top of that, he’s a liar. To shut me up he stated he woul Not only did he not communicate, he was rude and condescending when I asked for updates. On top of that, he’s a liar. To shut me up he stated he would pick me up on the day my truck would be ready knowing he wouldn’t even be working that day. Horrific customer service. More
This dealership needs to take the customer into account when ordering parts to complete a repair. It takes forever to order and receive parts to complete the repair . Repair prices are ridiculous! when ordering parts to complete a repair. It takes forever to order and receive parts to complete the repair . Repair prices are ridiculous! More
At an oil change, they decided to power wash the hood of my truck. As would be expected, the paint chipped. The previous manager who was dealing with coordinating paint repair was fired. I haven’t heard bac my truck. As would be expected, the paint chipped. The previous manager who was dealing with coordinating paint repair was fired. I haven’t heard back from them despite taking my truck in for yet another oil change. They fail in follow through and doing right by the customer. More
Had the truck I wanted, Salesman Oscar Olivera did a great job. Was knowledgeable about the truck and was not being overly aggressive to push a sale. He allowed me to make an informed decision. great job. Was knowledgeable about the truck and was not being overly aggressive to push a sale. He allowed me to make an informed decision. More