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Group 1 Mazda Denton - Service Center

Denton, TX

4.7
543 Reviews

543 Reviews of Group 1 Mazda Denton - Service Center

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July 25, 2025

Amazing from start to finish. John and his staff were very professional and expedited the work on the car to get our daughter back to work! Thanks! More

by terreri5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Monigold and Phyllis
Jul 26, 2025 -

Group 1 Mazda Denton responded

Hello, we're happy you found our staff John to be so supportive during your experience here at Group 1 Mazda Denton. We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2025

Nice people. Like most dealerships they try to up sale services. Wait for an oil change is way too long. My wait was 2hrs 15 min today. More

by teresaholder52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
July 22, 2025

Patsy and crew are always available to help. Very cool lady who is very patient and kind. True assist to the dealership! More

by JMVOELKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patsy in service
Jul 24, 2025 -

Group 1 Mazda Denton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Mazda Denton! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2025

I called the Mazda service desk and spoke to Patsy Ingalls, I mentioned to her that I took my Mazda cx7 to a gas station in Coppell, Tx, and mention d that the guy said a connection and an electrical More

by chris.a.kilgore
Recommend Dealer
Yes
Employees Worked With
Patsy Ingalls
Jul 23, 2025 -

Group 1 Mazda Denton responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2025

John the service manager stepped in to help his staff, answer my questions, and confirm that the work was complete on my vehicle. More

by repwhitaker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John AND Garold
Jul 21, 2025 -

Group 1 Mazda Denton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Mazda Denton. Please don't hesitate to reach out if there's anything additional we can do for you.

July 19, 2025

Awesome service from start to finish, Jake shuttled me home and was super warm and fun to talk to. Garold our service rep was stellar and the video of my inspection was super cool too. More

by carolanne.m.nguyen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garold Snyder and Jake
Jul 21, 2025 -

Group 1 Mazda Denton responded

Hi, we're happy you found Jake and Garold to be so supportive during your experience here at Group 1 Mazda Denton. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2025

I had an appointment and they got me right in. Had my oil change and alignment done within an hour and a half along with a video of how my car is looking & other recommendations! More

by fmclokd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 17, 2025 -

Group 1 Mazda Denton responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2025

service was fast, friendly and well worth my time the service advisor took her time explaining the things that were done to my car More

by graytami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lessa Popham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Group 1 Mazda Denton responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2025

Denton Mazda is the best The Service Advisor Garold Snyder is a great young man. He is the best of the best. More

by Eksanders5711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garold Snyder
Jul 14, 2025 -

Group 1 Mazda Denton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Denton Mazda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2025

Service advisor Mr. Garold was very arrogant. I Will never go to him. Deling with cusomer is very bad.very bad customers support. Never go there More

by shaijiseb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garold
Jul 10, 2025 -

Group 1 Mazda Denton responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Kal Erakat General Manager kerakat@Group1Auto.com

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