Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Group 1 Toyota North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.1
2,891 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
Contact Dealership
View Awards

8400 Research Boulevard

Austin, TX

78758

Directions

By Type

Showing 2,891 reviews

April 22, 2026

I chose North Austin Toyota as close to my job, to save time. Two hours after arrival, I got my car back. Poor communication at check-in. No one told Casey to come see me, I sat 20 minutes waiting to be ch More

by henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Elliott handled my job. I think he did the best he could under the circumstances.
Report | Print
Apr 25, 2026 -

Group 1 Toyota North Austin responded

Dear Henry, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in both the check‑in process and the overall service time during your visit. We understand you chose our dealership for convenience, and we regret that we didn’t respect your time as we should have. Waiting over 20 minutes to be checked in, followed by a two‑hour visit without clear communication, is not the experience we aim to provide. We also appreciate you bringing the website's pricing concern to our attention, as transparency is very important to us, and we are reviewing this to ensure our online information is clear and accurate. Please contact Josephine Easter (Service Customer Relations Manager) @ Jeaster@group1auto.com or call 512-458-2222 x1355, if you would like to discuss this further. Thank you again for your feedback. It helps us improve, and we hope to earn back your trust.

April 20, 2026

Service experience was terrible. Almost twice the time that was promised & no communication during that time, despite a request on my part. More

by bobbybeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zane
Report | Print
Apr 24, 2026 -

Group 1 Toyota North Austin responded

Dear Bobby, Thank you for bringing this to our attention. We sincerely apologize for the extended repair time and for falling short of the timeframe that was communicated to you. We understand how frustrating it is when expectations aren't met—especially when there's little to no communication along the way. This is not the level of service we aim to provide. Clear, proactive updates are something we take very seriously, and we regret that we did not follow through after you requested communication. We would appreciate the opportunity to speak with you directly to better understand your experience and work toward making this right. Please contact Josephine Easter (Service Customer Relations Manager) at Jeaster@group1auto.com or 512-458-2222 x1355 if you would like to discuss this further. Thank you for your feedback, as it helps us improve, and we hope to earn back your trust.

April 20, 2026

My sales guy Robert was fantastic. He made it as simple as possible for me. More

by kyle.dobs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Apr 24, 2026 -

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2026

Exactly what the service guy said. It will be done within 2 hours, I got my car back in an hour and a half. Plus super friendly staff and service. Thank You!!! More

by Orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.J.
Report | Print
Apr 19, 2026 -

Group 1 Toyota North Austin responded

Hi Orlando, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2026

Professional, and treated fairly. Casey my advisor was the best I have experienced at your dealership.. More

by Meruffin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Elliott
Report | Print
Apr 19, 2026 -

Group 1 Toyota North Austin responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2026

Horrible customer service. My truck got hit after I dropped it off for its service, and they were trying ro charge me for the repairs even though it was under their care. The c More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Baker and manager are not listed
Report | Print
Apr 24, 2026 -

Group 1 Toyota North Austin responded

Dear Mike, Thank you for bringing this to our attention. We’re very sorry to hear about your frustration and understand how upsetting it must be to experience vehicle damage while your truck was in our care, along with difficulty getting clear communication during the resolution process. We take the responsibility of caring for our customers’ vehicles very seriously. Any situation involving potential damage, insurance reviews, or repair responsibility should be handled promptly, transparently, and with clear communication, and we regret that your experience did not reflect that standard. We are especially concerned by your comment regarding being asked to pay for repairs related to damage you believe occurred while your truck was at our dealership. This is not something we take lightly, and we would like the opportunity to review the details of your visit, including service records and communication history, to ensure the situation was handled appropriately. If you are open to it, we encourage you to contact our management team directly Josephine Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 so we can look into this matter further and work toward a fair resolution. Your feedback is important to us and helps us improve how we communicate and support our customers. Thank you again for sharing your experience.

April 17, 2026

The best service I have ever received from a dealership, great service advisor.Jared Jones More

by Refugio Negrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Apr 20, 2026 -

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2026

“This is the best dealership in Austin, Texas with excellent customer service, friendly staff, and a smooth buying experience More

by alejandritonoa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dany Sanchez Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cantillo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyuvan Gamboa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2026 -

Group 1 Toyota North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

April 15, 2026

The service advisor was a xxxxxxx. He initially did not honor the coupon that was sent to me. Made me wait 3 hours for an oil change. Tried to chargee me 3 times More

by Dv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yadir noleco
Report | Print
Apr 17, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest, This is not the level of service we expect from our service team, and we regret that you felt your concerns were not addressed respectfully. We especially apologize for the confusion surrounding the coupon and for the extended wait time for your oil change. Your feedback has been shared with our service leadership so we can review what happened and ensure this is addressed moving forward. We value every customer and strive to provide clear communication, courtesy, and efficient service. We would truly appreciate the opportunity to speak with you directly and make things right. Please contact Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or 512-458-2222 x1355 at your convenience. Again, we apologize and thank you for bringing this to our attention.

April 10, 2026

Pedro Benitez helped me get into my dream truck at a price I was more than happy paying for it. It was a fast process and was in and out pretty fast More

by JOSEMENDOZA2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Group 1 Toyota North Austin responded

Hello, we're happy you found Pedro to be so supportive during your experience here at Group 1 Toyota North Austin. If you're ever in need of more help, please let us know!

1
2
3
4
...
290