Joseph Calamore

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for your feedback. We’re very sorry to hear about your experience, as this is not the level of professionalism or customer care we expect from our team. We take comments like yours seriously, especially when it comes to how our customers are treated. Courtesy, respect, and clear communication are priorities for us, and we regret if your visit did not reflect that. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact (Josephine Easter, Service Customer Relations Manager) at Jeaster@group1auto.com or call 512- 458-2222 x1355, if you would like to discuss this matter further. Thank you for bringing this to our attention.

Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

Group 1 Toyota North Austin responded

Dear Valued Guest, We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback like this seriously, especially when it comes to trust and transparency. At our service center, our goal is always to provide accurate diagnostics and recommend only the work necessary to ensure vehicle safety and performance. All diagnostic fees cover the time and expertise required to properly evaluate complex automotive systems, and we strive to communicate findings and options clearly before any work is performed. That said, we understand how this situation may have felt frustrating. Please contact me directly Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or call 512-458-2222 x1355 , if you care to discuss this further.

btmtime responded

Update:The Line Opcode Tech Type hours also stated Bled Cooling system and test drove vehicle over 5 miles.Checked the coolant resevoir was about 1/4 inch to empty had to add coolant to fill level which technician missed.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your visit left you feeling frustrated and disappointed. Being treated with courtesy and respect by every member of our team is a fundamental expectation, and we regret that this was not your experience outside of our cashier staff. Clear communication is essential, especially when a vehicle is being serviced. Having to repeatedly call for updates and receiving uncertain answers such as maybe is not acceptable, and we understand how that would lead to a lack of confidence in the process. We are addressing these concerns with our service team to reinforce consistent communication, accountability, and professionalism. Regarding the waiting area, we acknowledge that our current service lounge is limited due to our ongoing dealership-wide renovation. While construction can be disruptive, we do have additional guest accommodations available, including our main showroom and a private waiting area equipped with workspace and Wi‑Fi. We regret that these options were not clearly offered or communicated during your visit. As for the battery concern, we understand how disappointing it is to experience a failure after a recent replacement. While batteries can sometimes fail prematurely due to various factors, this is still something we would have liked the opportunity to review and explain more clearly with you at the time. Your feedback has been shared directly with our management team and will be used as a coaching opportunity to improve guest interactions and service consistency. We truly appreciate you bringing these issues to our attention. If you are open to it, we would welcome the opportunity to speak with you personally to better understand your experience and work toward restoring your confidence in our dealership. Please contact me Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call me directly 512-458-2222 x1355.

Group 1 Toyota North Austin responded

Thank you for your kind feedback and for recognizing our team’s efforts. We understand your concerns regarding accessibility and traffic in our location, and we appreciate you sharing this with us. We’re glad you had a positive experience overall and hope to continue providing great service during your future visits.

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Toyota North Austin responded

Hi Thao, Thank you for sharing your experience. I’m very sorry for the long three‑hour wait for your oil change and for the inconvenience caused by the rear panel screw coming off afterward. You also should not have had trouble reaching our service department by phone. I’m glad our advisor was able to replace the screw quickly when you returned, but you shouldn’t have needed to make an extra trip. We’re reviewing your feedback with our team to prevent this from happening again. Please feel free to reach out to me, Josie Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 directly if there’s anything more we can do.

Group 1 Toyota North Austin responded

Hi, thank you so much for the glowing review! We are thrilled to hear that you are satisfied with the work we have done for you. We always strive to deliver excellent service and results for our customers. Thank you for choosing us!

Group 1 Toyota North Austin responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!