Joseph Calamore

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for your feedback. We are sorry to hear you were dissatisfied with your experience. Our goal is to provide professional service and clear communication to every customer. We take your concerns seriously. If you would like to discuss this matter further, please reach out to me, Jose Rodriguez, at Jrodriguez@group1auto.com.   Best Regard,   Jose Rodriguez Service Manager - Group 1 Toyota North Austin Jrodriguez@group1auto.com

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your feedback. We are sorry to hear that your recent service experience did not meet your expectations. Providing courteous, professional service and timely communication is very important to us, so we are disappointed to learn that you felt otherwise. We understand that extended wait times and limited waiting space can be frustrating. As our dealership is currently undergoing extensive renovations to improve our facilities and better serve our customers, we have established additional customer waiting areas in both our new vehicle showroom and a separate quiet waiting area for guests who prefer a more relaxed environment. We would like the opportunity to review your concerns regarding your interaction with our service team; however, we have been unable to locate your visit in our records based on the information provided in your review. We encourage you to contact Josephine Easter @ Jeaster@group1auto.com or call 512-458-2222 x1355, if you would like to discuss this matter further. We appreciate all customer feedback and are committed to continuously improving the experience we provide. Sincerely, Kara Spears Group 1 Toyota North Austin

Group 1 Toyota North Austin responded

Dear Tony, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand why you are frustrated. The concerns you described regarding the engine installation, recurring vehicle issues, communication, condition of your vehicle while in our care, and the quality of the repairs do not reflect the level of service we strive to provide. We take feedback like yours very seriously, and we apologize for the disappointment and inconvenience this situation has caused. Our goal is always to provide transparent communication, quality workmanship, and professional customer care, and it is clear that we fell short of your expectations. If you would like to discuss this further, please reach out to our Service Manager, William Gregg at Wgregg@group1auto.com or call 512-458-2222   Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in our dealership.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Providing professional, respectful service is extremely important to us, and it’s concerning to hear that you felt our team fell short. We would truly appreciate the opportunity to learn more about your experience so we can address your concerns and improve. Please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. We value your business and hope to have the opportunity to restore your confidence in our service team.

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for your feedback. We’re very sorry to hear about your experience, as this is not the level of professionalism or customer care we expect from our team. We take comments like yours seriously, especially when it comes to how our customers are treated. Courtesy, respect, and clear communication are priorities for us, and we regret if your visit did not reflect that. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact (Josephine Easter, Service Customer Relations Manager) at Jeaster@group1auto.com or call 512- 458-2222 x1355, if you would like to discuss this matter further. Thank you for bringing this to our attention.

Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

Group 1 Toyota North Austin responded

Dear Valued Guest, We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback like this seriously, especially when it comes to trust and transparency. At our service center, our goal is always to provide accurate diagnostics and recommend only the work necessary to ensure vehicle safety and performance. All diagnostic fees cover the time and expertise required to properly evaluate complex automotive systems, and we strive to communicate findings and options clearly before any work is performed. That said, we understand how this situation may have felt frustrating. Please contact me directly Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or call 512-458-2222 x1355 , if you care to discuss this further.