Joseph Calamore

Group 1 Toyota North Austin responded

Hi, we are so happy to read such a great review about Group 1 Toyota North Austin! Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Toyota North Austin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry to hear that your visit left you feeling frustrated and disappointed. We strive to provide a welcoming and professional experience for every guest, and we take concerns regarding wait times, pricing, and customer interactions seriously. We would appreciate the opportunity to learn more about your visit and better understand what occurred. Please contact me, William Gregg at Wgregg@group1auto.com, if you care to discuss this matter further. Best Regards, William Gregg Service Manager - Group 1 Toyota North Austin Wgregg@group1auto.com

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for your feedback. We are sorry to hear you were dissatisfied with your experience. Our goal is to provide professional service and clear communication to every customer. We take your concerns seriously. If you would like to discuss this matter further, please reach out to me, Jose Rodriguez, at Jrodriguez@group1auto.com.   Best Regard,   Jose Rodriguez Service Manager - Group 1 Toyota North Austin Jrodriguez@group1auto.com

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your feedback. We are sorry to hear that your recent service experience did not meet your expectations. Providing courteous, professional service and timely communication is very important to us, so we are disappointed to learn that you felt otherwise. We understand that extended wait times and limited waiting space can be frustrating. As our dealership is currently undergoing extensive renovations to improve our facilities and better serve our customers, we have established additional customer waiting areas in both our new vehicle showroom and a separate quiet waiting area for guests who prefer a more relaxed environment. We would like the opportunity to review your concerns regarding your interaction with our service team; however, we have been unable to locate your visit in our records based on the information provided in your review. We encourage you to contact Josephine Easter @ Jeaster@group1auto.com or call 512-458-2222 x1355, if you would like to discuss this matter further. We appreciate all customer feedback and are committed to continuously improving the experience we provide. Sincerely, Kara Spears Group 1 Toyota North Austin

Group 1 Toyota North Austin responded

Dear Tony, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand why you are frustrated. The concerns you described regarding the engine installation, recurring vehicle issues, communication, condition of your vehicle while in our care, and the quality of the repairs do not reflect the level of service we strive to provide. We take feedback like yours very seriously, and we apologize for the disappointment and inconvenience this situation has caused. Our goal is always to provide transparent communication, quality workmanship, and professional customer care, and it is clear that we fell short of your expectations. If you would like to discuss this further, please reach out to our Service Manager, William Gregg at Wgregg@group1auto.com or call 512-458-2222   Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in our dealership.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Providing professional, respectful service is extremely important to us, and it’s concerning to hear that you felt our team fell short. We would truly appreciate the opportunity to learn more about your experience so we can address your concerns and improve. Please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. We value your business and hope to have the opportunity to restore your confidence in our service team.

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for your feedback. We’re very sorry to hear about your experience, as this is not the level of professionalism or customer care we expect from our team. We take comments like yours seriously, especially when it comes to how our customers are treated. Courtesy, respect, and clear communication are priorities for us, and we regret if your visit did not reflect that. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact (Josephine Easter, Service Customer Relations Manager) at Jeaster@group1auto.com or call 512- 458-2222 x1355, if you would like to discuss this matter further. Thank you for bringing this to our attention.