Omar Aparicio

Group 1 Toyota North Austin responded

Dear Akeel, Thank you for taking the time to share your feedback. We are pleased to hear that your service check-in experience was positive, but we are truly sorry to learn that the vehicle pickup process left such a negative final impression. Providing a smooth and welcoming experience from start to finish is important to us, and it is disappointing to hear that you felt passed from person to person without clear direction or assistance. Every guest deserves to feel valued and supported throughout their visit, and we regret that this was not your experience during pickup. We appreciate your honest comments regarding communication and customer assistance during the delivery process. Feedback like yours helps us identify areas where we can improve and better serve our customers. If you would like to discuss this matter further, please reach out to me, Jose Rodriguez at Jrodriguez@group1auto.com Thank you again for bringing this to our attention. We value your business and hope to have the opportunity to provide you with a more seamless experience in the future. Jose Rodrigez Service Manager - Group 1 Toyota North Austin Jrodriguez@group1auto.com

Group 1 Toyota North Austin responded

Hi Anit, we're happy you found Omar to be so supportive during your experience here at Group 1 Toyota North Austin. Please let us know if there is anything else we can do for you; we are more than happy to help!

Group 1 Toyota North Austin responded

Dear Tony, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand why you are frustrated. The concerns you described regarding the engine installation, recurring vehicle issues, communication, condition of your vehicle while in our care, and the quality of the repairs do not reflect the level of service we strive to provide. We take feedback like yours very seriously, and we apologize for the disappointment and inconvenience this situation has caused. Our goal is always to provide transparent communication, quality workmanship, and professional customer care, and it is clear that we fell short of your expectations. If you would like to discuss this further, please reach out to our Service Manager, William Gregg at Wgregg@group1auto.com or call 512-458-2222   Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in our dealership.

Group 1 Toyota North Austin responded

Thank you for your feedback. We’re glad to hear you found our team friendly, informative, and helpful. We also appreciate your patience regarding the delay at check-in and the change in service advisor availability. Your comments will be shared with our team as we continue working to improve the arrival experience. We look forward to providing an even smoother visit next time.

Group 1 Toyota North Austin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Providing professional, respectful service is extremely important to us, and it’s concerning to hear that you felt our team fell short. We would truly appreciate the opportunity to learn more about your experience so we can address your concerns and improve. Please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. We value your business and hope to have the opportunity to restore your confidence in our service team.

Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

Group 1 Toyota North Austin responded

Dear Valued Guest, We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback like this seriously, especially when it comes to trust and transparency. At our service center, our goal is always to provide accurate diagnostics and recommend only the work necessary to ensure vehicle safety and performance. All diagnostic fees cover the time and expertise required to properly evaluate complex automotive systems, and we strive to communicate findings and options clearly before any work is performed. That said, we understand how this situation may have felt frustrating. Please contact me directly Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or call 512-458-2222 x1355 , if you care to discuss this further.

Group 1 Toyota North Austin responded

Thank you for your kind feedback and for recognizing our team’s efforts. We understand your concerns regarding accessibility and traffic in our location, and we appreciate you sharing this with us. We’re glad you had a positive experience overall and hope to continue providing great service during your future visits.

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.