Grubbs Acura

False business practices and lies. I was there to purchase a 2026 Acura MDX SH-AWD. Within the first days these issues became prevalent. The salesperson told me there were upper vents I was there to purchase a 2026 Acura MDX SH-AWD. Within the first days these issues became prevalent. The salesperson told me there were upper vents in the 2nd/3rd row of the vehicle which was a big thing that I need as I have a small child in a car seat (there weren’t upper vents), that the “connectivity issues would be resolved with an update (they weren’t and I’m still having repeated issues), and that we could get the financial terms stated on the website. In addition, the a/c system doesn’t even keep the car cool/cold on a hot day (90 isn’t even that hot in Texas) it couldn’t beep up and it’s a brand new vehicle. Financing displayed on the website is why I went to this dealer in the first place. I am a well qualified buyer with an excellent credit score and was asking for a contract length of 60 or 72 months which is what is displayed in the promotion on the website. I went back and forth with my salesperson who was bringing information between myself and the finance manager (Ivan) I asked about this promotion 10+ times and was told it was what I was getting but when putting in the information into an appropriate calculator that was not the equivalent interest rate. I asked her to ask him about this and he wouldn’t approve it. I then asked him about it directly for which he answered “you would need like a $30000 down payment as it’s a “buy-down” rate we offer.” Upon further discussion he then said “I mean you would need like $7k down that you just don’t have,”I asked about the promotional displayed and he said “well I came up with the terms so it’s up to me.” But then later they said I was getting the terms I wanted and the monthly rate I wanted. Then when signing documents they first presented me with paper copies of formal financial documents they quickly flipped through because they said these aren’t the “real documents,” (which they weren’t) and that I would go over them more with finance upstairs when I signed the real ones. I did not get to talk with him about the documents, he handed me one of those electronic signing pads where he told me “sign here, initial here” repeatedly and at no point was I actually shown the terms on my documents. I don’t know what percentage rate it was at until going home the next day as he gave me the documents on a USB-A drive and they were not able to be viewed immediately. My computer at home doesn’t even have a port for this, I needed to use someone else’s device to view any documents as they were not given to me in paper form where I could immediately review or a drive that my 2025 MacBook could use. More

buying experience was okay, shady pratice by sales associate and company, trying to up sell on protection and additonal coverage that i don't want and even saying one of the pkg i can't opt of so i ha associate and company, trying to up sell on protection and additonal coverage that i don't want and even saying one of the pkg i can't opt of so i had to buy it. he spoke about it to existance, like it was complimentary thats what made it worst when i saw it on the line item. the finance process was smooth though, i came from out of town, but will not buy from this dealer again, i have had better non hassle experience at previous dealerships. More

Jacob and his whole team always do a great job start to finish. While this is my first Acura, I have bought several Infiniti products and so have my friends. We always go to Grubbs when it's time for a ne finish. While this is my first Acura, I have bought several Infiniti products and so have my friends. We always go to Grubbs when it's time for a new car. More

I recently purchased an Acura ADX Advance from Grubbs Acura and couldn’t be happier with the entire experience. From start to finish, the buying process was easy, simple, and refreshingly straightforward Acura and couldn’t be happier with the entire experience. From start to finish, the buying process was easy, simple, and refreshingly straightforward—fast and painless with no unnecessary runaround. Grubbs Acura also made a great first impression with a store that was clean, comfortable, and well-kept, which added to the overall confidence and positive vibe of the visit. If you’re considering an Acura and want a smooth, stress-free purchase, I highly recommend Grubbs Acura—and I’m thrilled to be driving my new Acura ADX Advance. More

Ezequiel was amazing! He was very clear and prompt in his communication. He also helped with a loaner when my car had to drop my car for service. Really appreciate the sup He was very clear and prompt in his communication. He also helped with a loaner when my car had to drop my car for service. Really appreciate the support More

Not happy with this service dept. I went in for maintenance required oil change and a warranty chip repair. Mt appointment was at 12:00 pm. I arrived at 11:00. I never received an up I went in for maintenance required oil change and a warranty chip repair. Mt appointment was at 12:00 pm. I arrived at 11:00. I never received an update so I called at 3:00 they said that it was in repairs bay and would update me later. At 5:00 they said vehicle was ready. Not ONE single chip was repaired They attempted to repair the one on the passenger door but had said dent person was gone, didn’t have right color of paint and other excuses. I will not be using Grubbs service again. The only reason to go back is to get my chip warranty covered. More

The service department reps frequently recommend doing unnecessary services already performed in previous visits, inconsistent quote for services (the fee changes from one visit to the next), and the last unnecessary services already performed in previous visits, inconsistent quote for services (the fee changes from one visit to the next), and the last unethical thing they did was to overcharge me for services I didn’t ask. I went for a simple oil change and tire rotation, and they charged me $200 because they said it included additives for the engine. I never asked for that. It was very unethical. No trust. More

Friendly service agent, kept me informed, will consider again for future service with my auto again for future service with my auto More