Grubbs Acura

Th service advisor was very friendly and helpful. Kept me updated throughout the whole process. Kept me updated throughout the whole process. More

It is always a pleasure to go into Grubbs . They are prompt and very professional. They are prompt and very professional. More

Ms. Phillips went above and beyond to make sure we were pleased with the service provided. pleased with the service provided. More

Great service! !! Dan was very professional & helpful Car ready as promised and appreciated the car wasg !! Dan was very professional & helpful Car ready as promised and appreciated the car wasg More

Grubbs Grapevine TX always provides me with the best service. The staff is friendly and knowledgeable. They aren’t always trying to upsell me. Instead they listen to my needs, answer my questions and of service. The staff is friendly and knowledgeable. They aren’t always trying to upsell me. Instead they listen to my needs, answer my questions and offer options to me. The facility is always clean and tidy. I’m hoping to buy my 4th Acura from them this year. More

Friendly and fast service was provided to me each time that I come i.ln for service. that I come i.ln for service. More

1) Price transparency is not there. When I got in, I was recommended air filter and cabin filter change and I was told its about 60 and 80. The invoice was for 199 (205 for credit card) When I got in, I was recommended air filter and cabin filter change and I was told its about 60 and 80. The invoice was for 199 (205 for credit card). It contained $25 disposable fee for filters which is laughable because it just goes to trash can. Even the filter does not cost $25. 2) No one seems to care about customer. People seemed motivated to earn money in undisclosed way. For ex: person giving loaner car was not willing to answer single question and pointing me to read agreement instead. 3) There was a request I put to check rear window which was squeaking. They told me they put lubricant and it's all good now. However, there was no change at all. It still makes the sound. 4) No body bothered to check tire pressure. It was getting lower but was not filled up. With all this, it is clear that customer experience was least of the worry for this dealership. I have been to several dealerships in past, Lexus, Toyota, Nissan, Honda.. never had such experience and I do not intend to come back there for future needs. More

Convenient location with great service. My vehicle needed parts that took a while to come in and it was very nice to have a loaner to drive in the meantime. Definitely be back again for m My vehicle needed parts that took a while to come in and it was very nice to have a loaner to drive in the meantime. Definitely be back again for my regular service More

Always profissional. Great staff and service Nice facilities and extensive inventory for all budgets and needs. We’ll recommend Great staff and service Nice facilities and extensive inventory for all budgets and needs. We’ll recommend More

We got in earlier than our appointment and was immediately taken care of. Explained what we needed done and did the work in a reasonable amount of time. immediately taken care of. Explained what we needed done and did the work in a reasonable amount of time. More