Grubbs INFINITI

Quick and professional service, detailed report of issues (including a video!) and friendly staff. Thank you so much! (including a video!) and friendly staff. Thank you so much! More

Scott Gerlivoski did an excellent job of getting my vehicle in, diagnosed, repaired, me ubered, and the vehicle back to me. It took Grubbs 6 weeks to uphold their appointment but he made it work. vehicle in, diagnosed, repaired, me ubered, and the vehicle back to me. It took Grubbs 6 weeks to uphold their appointment but he made it work. More

Dany Prudencio really helped me and quickly ensured I didn't have any recalls on my Infiniti QX55 when I came in for an oil change. Dany is such a great advisor I will be back! Thank you for everything! didn't have any recalls on my Infiniti QX55 when I came in for an oil change. Dany is such a great advisor I will be back! Thank you for everything! More

I purchased a 2018 RAM 2500 from Grubbs Infiniti in Grapevine, TX on November 7, 2024, with 105,192 miles. At the dealership, I was forced to sign a document claiming the truck was inspected and in goo Grapevine, TX on November 7, 2024, with 105,192 miles. At the dealership, I was forced to sign a document claiming the truck was inspected and in good condition, and salespeople assured me everything was “fully operational.” That was completely false. Shortly after driving home, multiple warning lights and sensors activated, including a defective ABS system, and none of these issues were ever addressed. Now, with only 108,866 miles, a mechanic has confirmed the transmission must be replaced, costing over $10,000. The mechanic even stated that the powertrain warranty sold by Grubbs is the worst he has ever seen, covering only $3,000, nowhere near the cost of the repair. This is in addition to the unresolved warning lights and sensor problems. I’ve also invested in modifications and other expenses for the truck that I may never recover. I have made repeated attempts to contact the sales reps and service department, but they have ignored my calls, refused accountability, and essentially ghosted me after the sale. Grubbs Infiniti embodies everything a buyer should avoid: misrepresentation, ignored defects, pushy sales tactics, worthless warranties, and terrible customer service. They are more than willing to take your money, but the moment you uncover the truth, they vanish. Avoid Grubbs Infiniti at all costs. Save yourself the stress, financial loss, and frustration by taking your business elsewhere. #BuyerBeware #GrubbsInfiniti #UsedTruckScam #RAM2500 #HiddenDefects #TransmissionFail #TerribleWarranty #ShadyDealership More

“Exceptional service! They listened to my needs, made the process stress-free, and went above and beyond to get us our car back in a timely fashion. They listened to my needs, made the process stress-free, and went above and beyond to get us our car back in a timely fashion. More

Customer service at this dealership was really poor today. I had to wait 10 minutes before even being acknowledged, although the lady after me was acknowledged and assisted her immediately. I had a s today. I had to wait 10 minutes before even being acknowledged, although the lady after me was acknowledged and assisted her immediately. I had a scheduled appointment, and was told two hours wait. After asking several questions regarding my appointment and wait time Jade seemed irritated that I had questions and had a very nasty attitude. I requested to speak with a manager. Seth assisted and was professional, but I will no longer visit the dealership for my repairs as I feel that it was racial discrimination from Jade. I have been a customer since 2018. More

I’d give zero stars if I could! I actually spoke way too soon on my initial review. Turns out my experience wasn't near as good as I thought, since we just discovered my tires were I actually spoke way too soon on my initial review. Turns out my experience wasn't near as good as I thought, since we just discovered my tires were NOT, in fact, rotated AT ALL even though I was told they were and it shows on my receipt they said they did. I was lied to and that's incredibly disappointing. I trusted these guys to do what they said they'd do, but clearly thats not the case. If I can't trust you with the portion of the service call that is free of charge, how can I ever trust you when I have a chargeable problem? My husband suspects it’s because I’m a woman and they assume I’ll believe whatever they tell me. I'll be going to another Infiniti dealership for my service appts from now on. This episode falls in line with the same as my purchase experience of the Infiniti that was terrible as well. I’ll be removing my glowing review which I joyfully submitted the day of service, only to realize later I was duped. Do better Grubbs Infiniti. Do better. More

Nice dealership. Professional employees. It took some back and forth but we finally reached an agreement on price, trade-in, and reduced extra add-ons. Professional employees. It took some back and forth but we finally reached an agreement on price, trade-in, and reduced extra add-ons. More

I purchased my Infiniti q60 eight years ago from Grubbs and I have been coming to Grubbs ever since for service and always received nothing but great service! Dang and Jade worked beyond measure with my ca and I have been coming to Grubbs ever since for service and always received nothing but great service! Dang and Jade worked beyond measure with my car service. They both should receive any award that’s available for their impeccable service. More

Outstanding! I had the BEST experience today at Grubbs with my very first service appt since I bought my Infiniti. Scott was so incredibly efficient and helpful a I had the BEST experience today at Grubbs with my very first service appt since I bought my Infiniti. Scott was so incredibly efficient and helpful and very patient to stay so friendly as he answered all my silly questions!! He immediately put me at ease and explained everything that would be done and how long it would take. Then he personally walked me to the visitor lounge area so I could set up my laptop to get a little work done while I waited. Outstanding customer service from Scott! I requested to have him assigned as my service advisor going forward. Couldn't be more pleased with my experience - he's a rock star! ⭐️ More