
Grubbs INFINITI
Grapevine, TX
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Grubb Infiniti gave excellent service and care of my vehicle. Dany Prudencio provided up dates on the progress of my vehicle and reassured me my car will be completed in a few days. But my vehicle was r vehicle. Dany Prudencio provided up dates on the progress of my vehicle and reassured me my car will be completed in a few days. But my vehicle was ready in one day. When I came to pick up my car Luke Snowden made sure I was satisfied and completed my service journey with a smile. More
I always receive 5-star care from your service department, but I must especially give a shout out to Jay, as he went above and beyond to assist with my repair issue. Kudos as well to the Service M department, but I must especially give a shout out to Jay, as he went above and beyond to assist with my repair issue. Kudos as well to the Service Manager who worked with him to provide the solution. This reinforced my commitment to only allowing the Grubbs Service department to take care of my car. More
Luke Snowden is the most professional and knowledgeable service advisor hands down. I've had many cars in my lifetime and have never had the opportunity to be assisted by someone so kind, polite, professio service advisor hands down. I've had many cars in my lifetime and have never had the opportunity to be assisted by someone so kind, polite, professional and knowledgeable. This is at EVERY appointment and not just occasionally. Grubbs should use Luke as the example not only for service advisors to follow, but sales people and anyone at Grubbs dealing with the public. He is superior at what he does and the way he treats customers. He always gives me timely updates as well and explains situations thoroughly. I would recommend Luke to anyone who brings their car in for service. I give him a 10++++++++++++ More
This has been my go to dealership for infinity parts for several years and have just had my first interaction with the service department. Scott Gerlikovski ( my service advisor) was great and I will contin several years and have just had my first interaction with the service department. Scott Gerlikovski ( my service advisor) was great and I will continue to purchase parts for my shop from them because they put the customer service first More
Luke goes above and beyond to turn the "broken down blues" into a welcoming uplifting experience with his stellar customer service and accommodations! Thanks for the great customer service Luke! blues" into a welcoming uplifting experience with his stellar customer service and accommodations! Thanks for the great customer service Luke! More