Grubbs Nissan - Service Center

The Service Writer, Kimberly is the worst that I have every spoke with. The start of the process appeared to be smooth as I had my son and wife drop off my Nissan Titan. I had a detailed list that my son every spoke with. The start of the process appeared to be smooth as I had my son and wife drop off my Nissan Titan. I had a detailed list that my son gave to K. Only 3 of the six items were addressed and she cleverly added a brake flush at over $200.00 in and the vehicle has just over 32,000 miles! I spoke with her on the phone, or that was my intent, but I was talked over and dismissed and mislead. She quickly gave me a rundown on what was done, not an explanation, just a quick half rundown. I presumed it was correct and agreed. When I got in the vehicle, the next morning, I was not happy, I called and spoke with the Service Manager and at first, she was engaged and presented as wanting to help, I thought to myself, this is good. She was to check into somethings and get back with me. I was promised a call on the following Monday. I had to call her two days later, on Wednesday, as she was apparently not intending to call me after the dealership had gotten together and decided how they were going to spin things, so much for being promised a call as everything had changed. She was fully on board with what took place and this was a waste of time. I WILL NEVER DO BUSINESS AT GRUBBS NISSAN again! The service department is not trust worthy and they do not follow the law! A work request is supposed to be totaled up as to cost, signed and then if the work to be done is more than 20% above the cost of the estimated price, it must be authorized by the responsible party. Not a GRUBBS NISSAN, they do the work, without a signature, and then quickly explain what was done and not in any type of detail, they overcharge and do not tell you the cost until you are ready to pick up your vehicle. They certainly do not do as asked, not even with a clear set of up typed instructions as to what you the owner wants done. STAY away from this place or at least Kimberly and the Service Manager as a minimum. I will not return to them, if I cannot find another dealership that can do the work properly, I will sell my Nissan Titan and purchase a different vehicle. Please feel free to contact me if you have any questions. Disgraceful to say the least!!!!!!!!!! More

While on my visit to Grubbs Service Department I had the pleasure of meeting Antonio. He was very friendly, attentive and genuinely interested in my cconcerns. What impressed me the most was his knowledge pleasure of meeting Antonio. He was very friendly, attentive and genuinely interested in my cconcerns. What impressed me the most was his knowledge of my vehicle. I will definitely recommend Grubbs Nissan to my family and friends. More

Nice and helpful staff. They were able to get my car checked out in a timely fashion and gave me a good estimate of what was wrong.n They were able to get my car checked out in a timely fashion and gave me a good estimate of what was wrong.n More

Nice and clean very nice and polite The police was remodeled, looking very professional up to date remodeled, looking very professional up to date More

Got my car services at Grubbs Nissan I have to say any of the services advisor are great! Chad , Sal , Jeff and Brandon are my go to guys always on top of things. the services advisor are great! Chad , Sal , Jeff and Brandon are my go to guys always on top of things. More

I would not ever go to this service department again. The service advisor lied about the time to get a diagnosis of repairs needed. The total repair cost was much higher than others talked about on the i The service advisor lied about the time to get a diagnosis of repairs needed. The total repair cost was much higher than others talked about on the internet. I should have taken my car to the local garage that I have used for years. They are more reasonably priced. However they couldn't get to the repair as quickly as I was told by phone before taking the car to this service department. More

Chad was my advisor and was very helpful, i got my car serviced and the new building looks great! The front sales department looks nice and clean as well! serviced and the new building looks great! The front sales department looks nice and clean as well! More

They were very professional and the Service person (Arturo Tomlin) in the front desk was magnificent!! Also liked they gave me a ride so I don’t lose my time waiting. (Arturo Tomlin) in the front desk was magnificent!! Also liked they gave me a ride so I don’t lose my time waiting. More

My experience with Grubbs Nissan Company has been highly satisfactory. Mr. Rodney Green, the car sales representative assigned to assist me in purchasing my 2023 Nissan Rogue, has consistently demonstrated satisfactory. Mr. Rodney Green, the car sales representative assigned to assist me in purchasing my 2023 Nissan Rogue, has consistently demonstrated exceptional professionalism and expertise throughout the process. The sales department, under the capable leadership of Mr. Mark Mc, has made every effort to ensure that all my requirements are promptly and efficiently met. More

I always like having my car serviced at Grubbs Nissan. They are always very friendly and helpful. They only do what you ask them to do. If it is going to take a long time they will arrange for a ride t They are always very friendly and helpful. They only do what you ask them to do. If it is going to take a long time they will arrange for a ride to your home and back at no charge. I always know I can trust the work they do. They are very knowledgeable and professional. More