Christian Asbury

I wish to recount my recent experience of purchasing a vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage daughter. We mutually agreed that acquiring a new vehicle would be more cost-effective than purchasing a used one. On 04/09/24, I finalized the contract for my daughter's new car. After concluding my dealings with Mr. Antonio and the financing procedures with Thao Nguyen, I was handed over to the "New Car Delivery Specialist," Mr. Spencer, who affixed the temporary plate on my vehicle. During our interaction, Mr. Spencer recommended exploring the Nissan Connection before purchasing Nissan Virtual Key. I requested his assistance in setting up the Nissan Connection, to which he mentioned his colleague, Paris, would take care of it the following day. On Wednesday morning, I visited the dealership at around 8:30-9:00 am. The first person I encountered was Mr. Spencer, known as "The smile you can trust." During our conversation, we touched on various subjects such as the Nissan affiliation, his dog's untimely passing, and the tragic loss of his mechanic due to a car accident. However, there was a conspicuous absence of any mention regarding Ms. Paris's absence from work that day. Unaware of this situation, I still anticipated receiving a call from her to bring my car in for activation of service. Later in the day, around 2:30 pm, I contacted the dealership and spoke with Asa Rivera regarding the call promised by Spencer the previous day. Rivera assured me that I would receive a call within 10 minutes, which unfortunately did not happen. Subsequently, upon calling again, a young lady named Shannon answered but abruptly disconnected the call when I requested to be put on hold to speak with Spencer or Paris. Following the challenging situation, I returned the vehicle to the car dealer and requested a refund of my initial payment. The next day, Mr. Antonio contacted me and requested my presence for a discussion, which I agreed to due to our positive prior interactions. Consequently, I had a meeting with Mr. Thao, during which we reached a new agreement stipulating that the driver's door would be repaired and an alignment would be carried out. Mr. Abraham was tasked with overseeing this and assigning the job to a member of the service team. On Friday, I messaged Spencer to inquire about the status of the door, alignment, and the cancellation of the virtual key order. As per Spencer's responses, all the required work had been completed. However, my Nissan connection data indicated that the vehicle had not left the dealership premises, and no alignment report could be obtained from the service department. I was then placed on hold for a lengthy period of two hours while awaiting Abraham's assistance, only to discover that he had already left the premises. This lack of consideration for my time was disrespectful, and it raised doubts in my mind regarding the integrity of either Mr. Spencer, the new car specialist, or the service department. At that point, my level of trust was significantly diminished. Earlier today, on April 15th, 2024, I arrived at the dealership to collect everyone's business cards. Thao informed me that I had initiated a dispute with my bank regarding the $15,780 down payment. I sense that this might be a strategy to withhold my money for an extended period. I promptly contacted my bank to authenticate the email purportedly sent by the dealership's accountant, only to discover that it was deceptive misinformation. More

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Bought a nice 2023 Toyota from this dealership with under 10k miles. There was an issue with the windshield, but the manager Travis and salesman Ignacio were able to get the issue resolved. The dealership is 10k miles. There was an issue with the windshield, but the manager Travis and salesman Ignacio were able to get the issue resolved. The dealership is nice and clean, they have a good inventory of cars, and the finance department staff is very helpful. More

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Sal was phenomenal, courteous, and knowledgeable, the last place ruined my tire bolts, and Sal and his team got me back on the road again. last place ruined my tire bolts, and Sal and his team got me back on the road again. More

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Amazing service. Prompt service attention and the staff was very friendly. Came in for battery issue and took care of other issues at no cost. Prompt service attention and the staff was very friendly. Came in for battery issue and took care of other issues at no cost. More

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Always puts the customer first when it comes to service request, concerns , or issues with your vehicle request, concerns , or issues with your vehicle More

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Great communication. Provided complete multi- point check. Fixed everything in a timely manner. Provided vehicle while mine was being fixed. Provided complete multi- point check. Fixed everything in a timely manner. Provided vehicle while mine was being fixed. More

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Jayden alerted me of two recalls on my truck and informed me that the repair would take a while so he set me up with complementary Lyft to my home and told me that he would call me when repairs were complete me that the repair would take a while so he set me up with complementary Lyft to my home and told me that he would call me when repairs were completed great service thank you More

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Everyone that I dealt with was polite, professional, and very knowledgeable. Spencer, my car salesman, was excellent! very knowledgeable. Spencer, my car salesman, was excellent! More

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Grubbs technicians were able to get my car in quickly for the transmission fluid change! the transmission fluid change! More

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everyone in the service department is awesome. thank you as always. you guys are the best thank you as always. you guys are the best More

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