Grubbs Nissan - Service Center

Truely frustrated and disappointed x-customer###lost I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles and get into a complimentary rental. But this particular day they were closing and put me a rental which was in need of maintenance, but I was in rush to get back to bday party where my son was in didn't pay the lights any mind. Returned car and explained lights where on when I left, but I got treated like my business is not respected. Told tire pressure light was on because a nail was in tire, which they made me pay for $148.16. I feel like they should have went half meeting me half way because it was a two way street, just like when they broke my hood bug shield and me being reasonable paid half although is was not broke when I brought in for service... P.S rental manager Stephanie customer retention sucks... More

JUST BOUGHT THE CAR IN SEPTEMBER 2015 I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the veh I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the vehicle for the price I wanted, so I will say thank them for that; however, a month after I drove the vehicle home the problems began. Being the owner of a new vehicle is exciting so I drove the car to a near by car wash, began to wash the car and the PAINT BEGAN TO COME OFF THE HOOD OF THE CAR, THEN THE ENGINE LIGHT CAME ON ALONG WITH OTHER PROBLEMS. Obviously, I returned to the dealership to have the problem solved. The car was taken in for service, BUT AGAIN ONCE THE VEHICLE WAS RETURNED THE PAINT CAME OFF THE SAME SPOT AGAIN AND THE ENGINE LIGHT CAME ON AGAIN. I returned to the dealership and explained my problem to the people that were involved with the sale. Again, the car was taken in for repair. Can you guess what happened next? ENGINE LIGHT CAME AGAIN!!!!!! I completely understand that the vehicle is used, but I HAVEN'T EVEN OWNED THE VEHICLE FOR MORE THAN 3 MONTHS!!!! I'm really starting to feel as if they were just trying to cover up the problem until the warranty expired. I don't know what else to say. More

HORRIBLE DEALERSHIP Purchased a car in May. Everyone who buys a car gets 4 oil changes in their first year of ownership free of charge. I was denied service because of Th Purchased a car in May. Everyone who buys a car gets 4 oil changes in their first year of ownership free of charge. I was denied service because of The GM. He was extremely rude to me. STEER CLEAR OF THIS DEALER!! More

Very poor service on a car that we purchased new from Grubbs Purchased a new 2013 Murano from Grubbs. Of course they were nice when we were buying! We also purchased the Grubbs Advantage Service Agreement at $ Purchased a new 2013 Murano from Grubbs. Of course they were nice when we were buying! We also purchased the Grubbs Advantage Service Agreement at $2100. This was supposed to give us better care than traditional warranties! If we needed special service they would take care of us like family. Took in for scheduled service at 9000 miles. We paid additional for synthetic oil to be changed and was of course offered a new cabin filter for purchase. No mention of the tire rotation that should be part of scheduled maintenance. All was well until I noticed at 15000 miles that the front tires were worn to the wear bars. When I questioned how 65000 mile tires could be worn out at 15000 miles, we were told to bring it in for a look. After looking at them, we were told that they were ok and just needed rotation, of course another $20 charge!! We chose to take it to Discount Tire to look and you guessed it, worn to the point that they couldn't be rotated. They were unsafe and needed to be replaced. Discount Tire prorated them and installed new tires. This should have been done at Grubbs and not Discount Tire. Someone else was happy to take care of Grubb's customers for them. They provide horrible customer service and will not do business with Grubbs again!!!!! Now I get to take the car to another dealership for service after spending $30,000 with Grubbs! Sent emails to management and service with no response. I would not recommend doing business with this dealership! More

I purchased a 2011 Nissan Xterra from a non-Nissan dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took i dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took it into Grubbs because I was noticing some leaking from several areas when it would rain or when I would take it through a car wash, also my left blinker would not turn off after a turn. I explained to them where I was noticing all the leaks from and my experience up to this point was great, they even gave me Altima to drive because they assumed it would be a few days until my car was fixed. About 4 hours later I received a call from them stating that my vehicle was not under warranty because there had been previous rood work done, and their assumption was that my vehicle had been in an accident. I did have the CarFax on my vehicle that is CLEAN, and they then advised me I would need to return my rental and come pick up my vehicle. I complied and drove to the non-Nissan dealership where I had purchased the vehicle about 4 months prior. The graciously agreed to look at it and fix the issue, even though my purchase was a used vehicle and an "AS IS" sale. They found a leak in the seal of my drivers side door and the hose seal that led to my back window, all which should have been under my manufacturer warranty and had NOTHING to do with the roof of my vehicle. The parts Grubbs had pointed out to me that they thought had been replaced in an accident where shown to me to be the original from the manufacturer because of different manufacturers marking/stickers. So a week later when it rained and I was still having a problem with water leaking I called Grubbs on 6 different occasions stating that I didn't feel they did an adequate job and evaluating my situation and I wanted them to look at it again because I felt that it was a manufacturer issue. On a side note, I not only called Yvette 3x but I also called the service supervisor 3x and left messages, none of my calls were returned. They said they would advise me to take it back to where I had the work done because that would be better. I called the general service phone number and the lady I spoke with (not Yvette or the service manager I had left messages for)said if it was found to NOT be a manufacturer issue than I would be responsible for $190 diagnosis fee. When it was all said and done I took my vehicle to Texas Nissan of Grapevine and they repaired my vehicle no questions asked and gave me a rental. They made NO mention of my vehicle ever being in an accident and they know how to take care of their customers! I don't believe my vehicle was EVER in an accident and I do NOT trust Grubbs Nissan to ever work on my vehicle. On a side note, Grubbs never fixed my blinker either. More

We recently purchased a new 2012 Pathfinder from this dealership. All was good until it came to the service. The first service was on the drivers door because it was not sealed good from the factory. dealership. All was good until it came to the service. The first service was on the drivers door because it was not sealed good from the factory. They said they ordered the part and 2 months later never heard from them. We called them and they had to order the part again. Finally got it in and it was the wrong color. They installed it anyway and we are stuck with it. Second service call, employee named Jeff treated my wife like an idiot and I had to get involved. They ended up giving us the service manager(Clint) and he took care of service call. Third service was a flat tire and oil change. On this trip, they said they couldn't repair a minor flat that was caused by a small screw between the treads in the middle of the tire. They wanted us to purchased a new tire. They took over an hour to let me know this and didn't get to the oil change. I had the tire fixed at a Walmart just down the road without any problem. Last service call, said it was beyond the covered service period(15K miles), tried to explain our last problem(would have been under the service period) and they just baulked and we paid for the oil change. The lady ask if we wanted a new air filter for $30 and my wife asked if we needed one. The lady said she didn't know, but it was her job to ask everybody for the new air filter... What a freaken joke! We just purchased a new vehicle and would have purchased it here, had the service been there. I do not recomend this dealer if you want the service that should come with a new vehicle. The service part of this dealership is broke and it doesn't appear that anybody cares. Jeff Lewis Keller, Texas More

Friday morning I scheduled a service appointment online and completed all of the fields with description of problems and even went as far as entering the VIN # and my cell phone number. At 11:15 I was the and completed all of the fields with description of problems and even went as far as entering the VIN # and my cell phone number. At 11:15 I was there and waiting with the print out from the website with the confirmation number. Eventually Yvette came out and greeted me and asked if I had been helped, I said no but I had completed everything online and someone should know I have an appointment. What is the website for if you are not going to take advantage of it? This was a huge waste of my time. I had to go over everything again with Yvette, even though I had already scheduled the appointment and listed all the issues. Very annoying but I stayed polite and didn’t let her know that this upset me. 3/29 5:22-Yvette called and left a voicemail stating she had an update but didn’t leave a update on the voicemail. 3/29 5:52-I listened to her voicemail and returned her call- (no answer) 3/30 11:13-I called and left a voicemail for Yvette 3/30 2:13-I called no answer 3/30 2:39- I called and finally got Yvette- only to find out I left my car @ Grubbs for a day & half only to find out the “Certified Technician was not able to duplicate any of the issues” At that point I was asked to come ride with the technician to diagnose the problem…?? The customers that are showing up during the construction should not be dealing with this kind of service. I would think you would do everything possible to make your customer happy? When I left Yvette knew I was not happy, therefore why didn’t a service manager reach out to me to see what could be done? The fact is the front end IS popping when the brake is applied. I notice it every time I back out of my driveway and apply the brake to shift from reverse to drive. This is not a unknown issue and very easy to research using google and entering “2012 nissan maxima front end popping when applying the brake” In addition to the front end popping I’ve also notice the driver seat and the passenger seat both rock as if they were not tightened down. Again this was something the technician was not able to diagnose?? This is a common problem and I am not sure why the technicians are not recognizing the problem? More

went in to have oil changed, they tried to sell me a new battery. was told by other bussiness battery was ok. they left corrusion on battery cables after saying it was no good, and they wouldnt even clea battery. was told by other bussiness battery was ok. they left corrusion on battery cables after saying it was no good, and they wouldnt even clean the cable , guess they preferred id had bad connection failure on the road, than clean it,their need to make 10.00 far exceeded my need to have a safe battery connection, ive bought 10 nissans in last 12 years, this dealership also scratched my car on make ready, when i bought it.my wifes 2010 rogue had transmision go out at 35k. they had to replace it also. More