Grubbs Volvo Cars

Rude, incompetent and a bully . An oil change nightmare. Car rtrnd dirty & broken. Complete chaos with my vehicle which they have now damaged. Took in for oil change Less An oil change nightmare. Car rtrnd dirty & broken. Complete chaos with my vehicle which they have now damaged. Took in for oil change Less than 2 months the oil light came on ( that's odd). Took back - informed further investigation needed and a two part process Informed the oil was changed and to drive x amount of miles to complete 2nd process. Had to drive and add mileage to accomplish this. I wasn't aware that I cannot exceed a certain amount of miles and therefore went over and therefore had to restart the process. Volvo stated they would take care of a recall for the door. I had no issues with the door but allowed them to take care of the recall. Picked up vehicle, drove to local Target and the door no longer works. Took it back immediately (within the hour). Left car. Received a call stating that the car is ready for pickup about two days later. Went to Volvo the following day ( informed the day before, next day pick up) and they could not find my car. I waited 2 hrs. I was given a grey, 2016 Volvo (informed, this is not my car). My car is white. I was provided a loaner. The following day I went back. I was told that it was the keys not the car missing. That's incorrect! I asked where my vehicle is and was informed that it needs to be washed. I informed it's Friday, I'll wash it myself the following day. I was informed to take another loaner and they would reach out once it's ready ( now the lost vehicle is a hostage!) I picked up the car a week later ( once they agreed to release it to me 😳). Drove it Brought it back for the 2nd step in the process. 2 weeks later I have the vehicle back. The vehicle smells like fumes and is making a humming noise. New issue!!! Called Volvo Provided a loaner 1 week later, informed corrosion over monitor Informed if so, it happened while with Volvo. Elvin stated that that they will take care of it. A week later he calls to inform of the issue again, however not fixed. Informed I'm livid. Call from Rich who stated that they are not taking ownership and I can't prove they did it but will pay for 1/2 of repairs. Barely driven vehicle ( I work remotely and usually order groceries to be delivered). I’m not from the area and therefore, I do not leave my home much. Now, I have a well kept vehicle with issues that were not there b4 and have liquid damage to an area that a cup of liquid should not be housed and never has been housed by me. Explained that I would not sit fluid over the monitor when I have cup holders. Makes no sense. Vehicle was fine until they took it for repairs, now it is in a worse condition than before I had the oil issue. Richard refuses to take full responsibility and stated my car is ready for pickup. Grubb is known for poor service per reviews. I can now understand why. Oh, I forgot to mention that during one of my visits, I was asked if I was ready to upgrade. Is this what they do, break your car in hopes of a sale!? Picked up the vehicle which was not washed, smelled like a mechanic and is still broken. It also was on empty. “again!” When I picked up my vehicle, Rich stood behind my assigned rep Elvin (2 ft behind his left side) and stared at me). I am assuming that he intended to intimidate this woman which of course is impossible. Working for a judge, in a courthouse for years. Im not easily intimidated. In fact, it proved my point regarding unprofessional behavior. It takes more than a suit to show tact, professionalism and quality service. More

I don’t think I could have had a better experience. Daniel worked around my life/work so we could get the deal done. I really appreciate it! Daniel worked around my life/work so we could get the deal done. I really appreciate it! More

I had a great experience with Grubbs Volvo and upgrading from my xc40 lease to a new xc60. Ryan Russell was the perfect fit for my needs. He provided me all of the information I needed and answered all of m from my xc40 lease to a new xc60. Ryan Russell was the perfect fit for my needs. He provided me all of the information I needed and answered all of my questions. He was able to find me the perfect fit for the car that I was looking for. 10/10 recommend working with Ryan for your Volvo needs. More

My experience with Grubbs Volvo Dealership is really great . I really like the salesman who helped me and also the finance team for their detailed explanation on purchase . Highly recommend this place f great . I really like the salesman who helped me and also the finance team for their detailed explanation on purchase . Highly recommend this place for hazel free purchase More

Sales people were super nice however the delivery wasn’t the best. Requests I made were not completed and second key and charger were missing the best. Requests I made were not completed and second key and charger were missing More

I first met Matt, a sharp and seasoned professional. He gave me a warm greeting and walked me over to Alec since he was with a customer and did not want me to wait. I was very impressed with Alec, so mu He gave me a warm greeting and walked me over to Alec since he was with a customer and did not want me to wait. I was very impressed with Alec, so much so, that I asked to meet his boss after the test drive so I could compliment him – and do so after having told Alec I was NOT going to buy a car today. After the test drive Alec then introduced me to Justin, who looked and acted ever the part of the professional sales manager. Then when I came back later the same day at 5 pm with my wife (the buyer), then Alec introduced us to Aamir. Aamir is sharp. He was the consummate professional, nice dresser, and most importantly, he knew how to “smoothly” respond to and resolve my few initial concerns to my satisfaction. It was also fun watch him close and take our money. He was not too aggressive, except for the part when he got up and locked the front door. 😁 We agreed to buy the auto the same day, yes, the same day. We then met Rance, the Director of Finance, a very gifted story teller, who took all of my saved money from Aamir’s presented savings. 😁 The next day Aamir walked us through the app and then taught us how to speak to and instruct my Volvo via Google, and took care of us until our last hand shake good-bye. In summary: A five-star experience. More

The purchasing experience was fantastic at Grubbs Volvo. Sales walked us through all the great features of their new cars and was very thorough with all their offerings. Financing was kept clear and simple. Sales walked us through all the great features of their new cars and was very thorough with all their offerings. Financing was kept clear and simple. Customer experience over all was fantastic. More

My husband and I had a great experience purchasing our new XC90 Recharge from Grubbs Volvo in Grapevine. What a fantastic and powerful SUV to drive!! If you are looking to purchase a Volvo, you MUST go s new XC90 Recharge from Grubbs Volvo in Grapevine. What a fantastic and powerful SUV to drive!! If you are looking to purchase a Volvo, you MUST go see Jason Nieto. He’s a wonderful gentleman to work with and very knowledgeable with all their vehicles. There was no high sales pressure as well!! Actually, everyone we encountered was very friendly to include the GM, Justin Wilcher😁. Beautiful store too! More

Ahmed was excellent to work with! Excellent communication and always followed through. Can not recommend Ahmed for your next purchase enough. Excellent communication and always followed through. Can not recommend Ahmed for your next purchase enough. More

Good service and great support when trading in an old car, overall I had a pleasant experience car, overall I had a pleasant experience More