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Guess Ford GMC - Service Center

Carrollton, OH

4.8
96 Reviews

96 Reviews of Guess Ford GMC - Service Center

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November 14, 2023

I needed car keys made. They diligently tried to make them but there was a problem. The women zi delt with was very helpful. Both women at the front desk were very courteous More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get their names
Nov 17, 2023 -

Guess Ford GMC responded

Thank you very much for your business and your patience!

November 14, 2023

Employees are always nice and had good experience That's it If I wasn't sure about something they always answered my question More

by bridgetcase90
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Vesco
Nov 17, 2023 -

Guess Ford GMC responded

Thank you for your business!

November 11, 2023

The price they quoted was right and our car was finished when they said it would be. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Guess Ford GMC responded

Thank you for your business!

November 02, 2023

Their super nice, professional. But when you need repairs, it's super expensive!! I don't like the drive there. More

by kristysblessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Guess Ford GMC responded

Thank you for your business. If you have any concerns, please give our Service Manager a call at 330-627-2146. We want to address your concerns.

October 20, 2023

Brake problems twice since I bought this car. Estimate given to fix was $150 higher than a garage I normally use plus other garage discovered caliper bolt not correctly installed on previous brak More

by ciskinner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachael
Oct 23, 2023 -

Guess Ford GMC responded

Thank you for the feedback about our wonderful team. We are glad you were happy with the personnel. We are sorry your estimate was higher than the other garage. We did quote you OEM parts for the job and that likely is the difference in price. We hope that you will give us another change for your repairs in the future! If you have any questions, please call Jessy our Service Manager at 330-627-2146 ext 210.

September 19, 2023

The service department employees have great knowledge and essential people skills for success in their positions. They are efficient, friendly and willing to take time to answer questions and concerns. They More

by joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Guess Ford GMC responded

Wow! Thank you for this amazing review! We will be sure to share it with the service department employees. Thank you as always for your business!

September 15, 2023

Took my car in for TCM recall and picked up it with more issues then before I dropped it off . More

by oliviagreen4149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Guess Ford GMC responded

We are sorry you were not happy with your warranty repair. Please give Jessy, our service manager a call so we can see what we can do to help your situation. Her number is 800-860-7742

August 22, 2023

My vehicle was picked up on time and service was great. I was called about an alignment that was needed that I didn’t know needed to be done More

by billgrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Furgiuele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Evans
Aug 25, 2023 -

Guess Ford GMC responded

Thank you for the kind review and your business! We appreciate it.

August 19, 2023

Guess had ordered our part and called us immediately to set up an appointment. When we arrived that morning their service was prompt, courteous and efficient! More

by basballpro1756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Guess Ford GMC responded

We are glad your appointment went well. We appreciate your business!

August 15, 2023

Ok I appreciated their customer service. Thank they were kind in their in-person interactions More

by rfmclmrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Guess Ford GMC responded

Thank you for the kind review, we appreciate your business!