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Gullo Ford of Conroe - The Woodlands
Conroe, TX
1,814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,814 reviews
September 19, 2016
My Service Exeriance I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keepi I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keeping me updated. My furniture store is just in downtown Conroe, and they drop me off, pick me up no problem. My experience today was a dead battery, could not jump it. Had it towed in with AAA. I mean it was very dead. Shayna H (looks like Jody Foster!!) called me and said it was just a loose cable (not by the battery) and they tightened it up, charged the battery, NO CHARGE!! Yet they could have charged me for something... Great place!! Very friendly, nicely ran... Conroe has the best of the best of family run dealerships in The Greater Houston Area! By the way, the shuttle guys are the best!! Chris Pfeiffer, Homestead House Furniture 201 N Pacific St Conroe, TX 77301 More
by homestead1
Employees Worked With
Shayna Humprhries
August 31, 2016
Best experience from start to finish We inquired about a specific vehicle that I had been searching for but before coming into the dealership I wanted additional information. (I had previ We inquired about a specific vehicle that I had been searching for but before coming into the dealership I wanted additional information. (I had previously contacted 2 other dealers the same week and had a very bad experience so I was feeling a bit pessimistic). Gullo Ford was different. Immediately we were contacted by Tristin Dodd and he emailed the car fax I requested to provide me some peace of mind. He provided outstanding customer service from start to finish. Silvano in finance knew that the interest rate was very important and he took care of us, obtaining a great rate in my opinion. If you want a hassle free car buying experience then go to Gullo Ford of Conroe! I'm glad I did. Ask for Tristin!! More
by LNW
Employees Worked With
Tristin Dodd, Silvano Escobedo Jr
July 19, 2016
THEY PUT THE C IN CON GAME NOT CAR BUYING EXPERIENCE LETS START BY I PICKED OUT A F350 THAT WAS ON SPECIAL PRICE AND 1ST SAID I CAN GET $1250 REBATE OFF THAT PRICE IF I USE FORD CREDIT. THEN 30 MINUTES L LETS START BY I PICKED OUT A F350 THAT WAS ON SPECIAL PRICE AND 1ST SAID I CAN GET $1250 REBATE OFF THAT PRICE IF I USE FORD CREDIT. THEN 30 MINUTES LATER I AM ASSUMING AFTER THEY RAN MY PERFECT CREDIT AND SAID REBATE DOES NOT APPLY. I WAS A LITTLE MAD BUT THEN THEY SAID THEY FORGOT TO CHARGE ME $399 FOR WINDOW TINT NOW I THINK I AM ON CAMERA AND THIS IS A JOKE BUT IT GETS BETTER. SO WE NEGOTIATE THE $399 WINDOW TINT TO $199 AND THEY SEND ME INTO FINANCE REMEMBER I SAID I HAD PERFECT CREDIT SO I KNOW GOING INTO FINANCE I WILL GET 0% FROM FORD. THE FINANCE LADY SAID I GOT APPROVED FOR 6.9% WITH FORD AND I SAID WHAT ABOUT 0% FOR 72 MONTHS LIKE THE BIG BANNER SAYS IN YOUR LOT? SHE SAID OH YES YOU DID GET 0% BUT YOU WILL LOOSE OVER $5300 IN REBATES. I SAID GET THE SALES MANAGER BECAUSE HE TOLD ME BEFORE NO REBATES WILL APPLY TO THE PRICE ON SPECIAL. SO THE DOG AND PONY CIRCUS ACT GETS BETTER SHE GETS THE MANAGER AND HE SAYS TO ME IN FRONT OF THE FINANCE LADY I EXPLAINED TO YOU EARLIER ABOUT THE REBATES AND I SAID YES YOU DID THAT THE SPECIAL PRICE YOU CANNOT USE ANY REBATES SO I CAN USE MY 0% AND I WILL BE ON MY MARRY WAY. THEN THEY LEFT ROOM CAME BACK AND SAID WE CANNOT DO THAT THE PRICE OF THE TRUCK WILL GO UP $5300. WELL AT THIS POINT I HAD ENOUGH AFTER 4 HOURS OF THIS CIRCUS ACT SO I SAID F$#$ THIS I AM LEAVING. I PURCHASED A FORD EXPLORER FROM THEM IN 1998 AND SAID I WOULD NEVER GO BACK BUT THE PRICE OF THIS TRUCK NO DEALER IN TOWN COULD BEAT EVEN PLANET FORD WHICH IS MY GO TO DEALERSHIP. I OWN A LOT OF STOCK IN FORD AND IT REALLY MAKES ME MADE THAT PEOPLE LIKE THIS REPRESENT FORD A COMPANY THAT HELP THIS COUNTRY ENTER A INDUSTRIAL PERIOD. I ENDED UP BUYING A TRUCK FROM CHARLES PRINCE THE SALES MANAGER AT PLANET FORD AND HE WARNED ME ABOUT THE PRICE OF THE TRUCK AT GULLO WHEN I ASKED IF HE COULD BEAT IT. SORRY SUCH LONG STORY BUT I DONT WANT PEOPLE THAT TRUST FINANCE PEOPLE TO GET WRAPPED UP IN THIS CIRCUS ACT. More
by fordshareholder
Employees Worked With
CHARLES PRINCE
July 02, 2016
Worse Car Buying Experience Yet The place is ridiculous they act like you are on their time the entire time. The Finance department is a joke and doesn't have a clue as to what they The place is ridiculous they act like you are on their time the entire time. The Finance department is a joke and doesn't have a clue as to what they are doing I was sent home with paperwork to have signed by cosigner when I returned it they couldn't be bothered to check and give me my copy they wait a few days then start hounding me that they missed something. If you would have checked it when I returned it the this wouldn't be an issue. Pretty much only go here if you aren't in a hurry and don't mind sitting around for them cause they will make you wait.they will never receive my business or any of my friends. They have no idea how to treat a customer. Oh the manager will offer to buy you a cup of coffee. It's free everything else costs though. They also messed me out of the 250 down payment assistance they supposedly were giving and the 500 dollar college assistance. Jason Banks makes you wait so long that you forget everything so you are just ready and to leave. Well at least they can live off that commission cause they won't ever get another one from me or my family funny thing is I have two people about to go buy vehicles. More
by Justin Hopkins
Employees Worked With
Jason Banks, Nick Webb
March 05, 2016
Great experience Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from s Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from start to finish is top notch. A highly recommend him. More
by D.Mathwig
Employees Worked With
Daryle Nelson and Steve Brandsburg in Finance
January 13, 2016
Vehicle repair following collision with a "Deer" Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estima Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estimated completion. The process was seamless, communication was great and vehicle looks great. More
by Hoot
Employees Worked With
Keith Coleman was our repair supervisor
December 08, 2015
Greatly Improved Service We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic. We could not ask for better treatment. Every business has a problem now and then. It's nice to know when you point something out to management that they will take action and correct it. This time Gullo Management excelled. More
by MilamRancher
Employees Worked With
Jason (Quick Lane Service Manager)
September 21, 2015
Repeat Customer Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our For Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our Ford vehicles is great. I've even had the service manager take time to ride along to diagnose a strange sound. We'll keep coming back!! More
by Fordfamily1
Employees Worked With
Joseph
July 29, 2015
Zero service after sale Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. Th Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. These people obviously have no interest in service after the sale. Avoid at all costs. More
by Tallowood_Air
Employees Worked With
Multiple
July 27, 2015
Waste of time. Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday afternoon would they be able to fix a problem with my rotors being uneven and the truck shuddering when stopping and have ready by Monday morning at 7:00 A.M. The Assistant Service Manager told me that would be great and plenty of time to get that done, I called on Monday at 7:00 A. M. and was told that they were about to check it out, I told him not to bother and picked the truck up not even having been looked at. It amazes me that when you plan and give them plenty of time they just shove it to the backburner and don't even consider it until you call them, I was told that the people that came in after me had priority because they were waiting. Very unprofessional. More
by Steve Driver
Employees Worked With
Dean Wachner
