Gullo Ford of Conroe - The Woodlands

I had my Ford Explorer at Gullo Ford body shop after a minor accident. The process from beginning to end went very smooth. The car was ready when promised. minor accident. The process from beginning to end went very smooth. The car was ready when promised. More

Best buying/selling experience I have ever had. It was easy and zero pressure. I was the problem and they had to put up with me easy and zero pressure. I was the problem and they had to put up with me More

I have been dealing with Gullo Ford for the past 5 years and have been very pleased with the service I have received from the sales department to the service department. Gullo dealership always has a good s and have been very pleased with the service I have received from the sales department to the service department. Gullo dealership always has a good stock of vehicles and their facility is clean and organized. I would recommend Gullo to my friends and family. More

We have purchased 5 vehicles from Gullo. Great overall buying experience. They treat you like family, and go out of their way to make sure you get the best deal. I highly recommend Gullo Ford for all your buying experience. They treat you like family, and go out of their way to make sure you get the best deal. I highly recommend Gullo Ford for all your vehicle needs. More

I have dealt with both the service department and the collision departments of Gullo Ford. Each experience has been very positive. The agents are courteous, honest and knowledgeable. The work is complet collision departments of Gullo Ford. Each experience has been very positive. The agents are courteous, honest and knowledgeable. The work is completed quickly and accurately. I would highly recommend both departments More

Outstanding service, very fast and everyone is very professional. I've never been greeted with the same amount of care at any other dealer, definitely will be coming back professional. I've never been greeted with the same amount of care at any other dealer, definitely will be coming back More

Most of my life I have been apprehensive about purchasing a new vehicle. This was free of hassle because of the great salesman we dealt with. a new vehicle. This was free of hassle because of the great salesman we dealt with. More

Oscar was a fantastic salesman. Small issues were addressed immediately and with his honest no pressure approach he made the experience great. I love my new truck and will absolutely refer friends an addressed immediately and with his honest no pressure approach he made the experience great. I love my new truck and will absolutely refer friends and family to GULLO!! More

I have a 2013 ford Focus that needed some repairs. I called to make an appointment talked to Juan in the service department he was great on getting me a rental car and getting my car in as quick as pos called to make an appointment talked to Juan in the service department he was great on getting me a rental car and getting my car in as quick as possible, last time I had it in the shop it took over a week to get it back, Juan had it back to me in less than 2 days, this is my new service place. great job guys. More

We purchased a 2019 Ford Flex from gullo in November of 2019. We started off good and while my husband was finishing financing paper work the owner ended up backing up into our new car and was so scared we 2019. We started off good and while my husband was finishing financing paper work the owner ended up backing up into our new car and was so scared we were going to back out. He promised to fix it and we were already set on it so went ahead with it. (Must of been a sign of what to come) After having it for a couple of weeks we noticed we could hear air coming in through the passenger window and when it rained water leaked all in the back. They scheduled to look at it the time I dropped it off to have the scrape repaired from when the owner hit me the first time. I showed up with my baby at the collision center that morning and it was cold and raining. They had me walk to the enterprise building for a loaner with my child and car seat and diaper bag while it’s raining. When I got there I waited for about 45 minutes only for them to tell me they had nothing to lend me. So I called Sabrina in which she came and picked me up and had a car ready from Ford. So for a week they had it only for them to tell me they mounted the door better, fixed the scrape and could not drive in the car and fix the sound of air because they are not allowed to drive in a car without the owner. (Never heard of that BS) I mentioned it to the GM and they said that they would keep thier ear out and if we had any problems let us know. So in august I sent another email to gullo’s Gm because now that sound was accompanied by the whole panel coming off while driving and more water creeping in. Also at this point the left blinker gets stuck when turning, our keyless remotes don’t always start the car and the ac doesn’t always work. I told willie about that in which he said because it’s so hot in Texas that will cause the ac to act up. Then Willie, contacted me, asking what the issues were and they would schedule to take a look and fix, in which At this point we are ready to trade in. The Gm in the first email said I could do a trade, I was even willing to do an even trade for a used expedition with high miles , he then said no. As my 2019 that they over sold me, would probably not appraise for that. It has less than 10,000 miles on it. So I take it in and Willie tells me it should be Monday when it’s done. Mind you I have a very ill daughter who has encephalitis in the brain and can’t even be exposed to mold all this as we are waiting to hear from her dr of approved treatment in San Antonio. So they give me a rental with the conditions that we can’t leave 200 miles out of gullo. This was infuriating as we have been waiting for approval for a year and a half. I also let Ford Corp know everything up until this point as well. I then heard from willie on Monday stating it would be Tuesday and he did say if we had to go get treatment we would just have to take the loaner. Then we heard from him Tuesday saying they wouldn’t have parts until Wednesday. My husband then called the GM and wanted the GM to call him back in which Willie called back instead. My husband talked to willie and he just expressed how important it is to be updated with the cars turn around time because of our daughters condition. I’m also very sure mold is not even something they have checked. We honestly thought thier motto “Treating You Like Family” was what they were about. Not at all. Not only have we been sold a high priced car, but they are not honoring trading and they are truly less than in service. Of all of the affiliations they proclaim to be apart of, you would think that they would consider the health of my daughter through all of this. We pay our car note ahead of time and this vehicle and buying from them seems to have been horrible from the jump! After picking my car up Thursday, Willie did not speak or acknowledge me! And they didn’t fix the loud noise which is the ORIGINAL issue we had! Also bought my car already tinted and decked out with rims, they put it in sales contract and now being in a bbb dispute with them, they said they tinted it for us. No they didn’t we left dealership that day. More