Gullo Ford of Conroe - The Woodlands

We purchased a 2019 Ford Flex from gullo in November of 2019. We started off good and while my husband was finishing financing paper work the owner ended up backing up into our new car and was so scared we 2019. We started off good and while my husband was finishing financing paper work the owner ended up backing up into our new car and was so scared we were going to back out. He promised to fix it and we were already set on it so went ahead with it. (Must of been a sign of what to come) After having it for a couple of weeks we noticed we could hear air coming in through the passenger window and when it rained water leaked all in the back. They scheduled to look at it the time I dropped it off to have the scrape repaired from when the owner hit me the first time. I showed up with my baby at the collision center that morning and it was cold and raining. They had me walk to the enterprise building for a loaner with my child and car seat and diaper bag while it’s raining. When I got there I waited for about 45 minutes only for them to tell me they had nothing to lend me. So I called Sabrina in which she came and picked me up and had a car ready from Ford. So for a week they had it only for them to tell me they mounted the door better, fixed the scrape and could not drive in the car and fix the sound of air because they are not allowed to drive in a car without the owner. (Never heard of that BS) I mentioned it to the GM and they said that they would keep thier ear out and if we had any problems let us know. So in august I sent another email to gullo’s Gm because now that sound was accompanied by the whole panel coming off while driving and more water creeping in. Also at this point the left blinker gets stuck when turning, our keyless remotes don’t always start the car and the ac doesn’t always work. I told willie about that in which he said because it’s so hot in Texas that will cause the ac to act up. Then Willie, contacted me, asking what the issues were and they would schedule to take a look and fix, in which At this point we are ready to trade in. The Gm in the first email said I could do a trade, I was even willing to do an even trade for a used expedition with high miles , he then said no. As my 2019 that they over sold me, would probably not appraise for that. It has less than 10,000 miles on it. So I take it in and Willie tells me it should be Monday when it’s done. Mind you I have a very ill daughter who has encephalitis in the brain and can’t even be exposed to mold all this as we are waiting to hear from her dr of approved treatment in San Antonio. So they give me a rental with the conditions that we can’t leave 200 miles out of gullo. This was infuriating as we have been waiting for approval for a year and a half. I also let Ford Corp know everything up until this point as well. I then heard from willie on Monday stating it would be Tuesday and he did say if we had to go get treatment we would just have to take the loaner. Then we heard from him Tuesday saying they wouldn’t have parts until Wednesday. My husband then called the GM and wanted the GM to call him back in which Willie called back instead. My husband talked to willie and he just expressed how important it is to be updated with the cars turn around time because of our daughters condition. I’m also very sure mold is not even something they have checked. We honestly thought thier motto “Treating You Like Family” was what they were about. Not at all. Not only have we been sold a high priced car, but they are not honoring trading and they are truly less than in service. Of all of the affiliations they proclaim to be apart of, you would think that they would consider the health of my daughter through all of this. We pay our car note ahead of time and this vehicle and buying from them seems to have been horrible from the jump! After picking my car up Thursday, Willie did not speak or acknowledge me! And they didn’t fix the loud noise which is the ORIGINAL issue we had! Also bought my car already tinted and decked out with rims, they put it in sales contract and now being in a bbb dispute with them, they said they tinted it for us. No they didn’t we left dealership that day. More

It was very easy to schedule an appointment. When I arrived the service department had my information and they were ready to start work on our Escape. The coffee bar and waiting area was clean and fol arrived the service department had my information and they were ready to start work on our Escape. The coffee bar and waiting area was clean and followed Covid-19 protocol, the internet was excellent. About an hour later the service representative told me the Escape wears finished. More

David was excellent , spot on with pricing, set proper expectation, actively listened and didn't rush, but still controlled conversation while diagnosing problems through open ended questions. The HR Ma expectation, actively listened and didn't rush, but still controlled conversation while diagnosing problems through open ended questions. The HR Manager was excellent as well, assisted me with application process, and everyone was just overal very friend may from being greeted at the door of my truck to being thanked for my business... you al set the bar. Thank you!! Jeff Hearne More

Our purchase was a used Expedition which had been located on Gullo’s website in advance of our visit to the dealership. Contacted them about the vehicle before the visit and they had it out front ready for on Gullo’s website in advance of our visit to the dealership. Contacted them about the vehicle before the visit and they had it out front ready for us to inspect. No pressure, the whole interaction was a pleasant experience. More

Been doing business since opened in conroe and previous dealership. Same salesperson Gary Moore. Always feel at home with service and that all their are willing to listen to any problems starting with Spar dealership. Same salesperson Gary Moore. Always feel at home with service and that all their are willing to listen to any problems starting with Sparky and beyound More

Excellent service! Best Ford Desler in North Houston/ Montgomery county area! If your in need of service then go see Willie and his team at Gullo! Montgomery county area! If your in need of service then go see Willie and his team at Gullo! More

They found me the right car at a price i could afford. They found me the right car at a price i could afford. The people were courteous and went out of their way to help me! They found me the right car at a price i could afford. The people were courteous and went out of their way to help me! More

Awesome service. Very accommodating, truthful and stands behind his deal. Have purchased many vehicles from Gullo Ford and plan to continue to do business in the future. behind his deal. Have purchased many vehicles from Gullo Ford and plan to continue to do business in the future. More

Excellent Service from the time of checking my Vehicle Excellent Service from the time of checking my Vehicle in for service, to checking out. Hassle free and friendly staff.thank you Gullo Ford of Conro Excellent Service from the time of checking my Vehicle in for service, to checking out. Hassle free and friendly staff.thank you Gullo Ford of Conroe. More

I love going there super fast wonderful people! I will be back. It’s close and convenient very nice and clean. Service was super ! L back. It’s close and convenient very nice and clean. Service was super ! L More