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Gunn Acura
San Antonio, TX
1,035 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,035 reviews
June 13, 2019
Service Gunn Acura repaired my car (screw in tire) on an emergency basis, for which I was grateful. Giancarlo was very friendly and took care of me as quickl Gunn Acura repaired my car (screw in tire) on an emergency basis, for which I was grateful. Giancarlo was very friendly and took care of me as quickly as he could. It seemed to take longer than necessary (more than 30 minutes) to pay and leave after my car was brought up. Perhaps a service representative who was not as busy as Giancarlo could have helped me check out. Just a suggestion. More
by Johnnyyank1863
Employees Worked With
Giancarlo
June 13, 2019
Fast and friendly Javier in the Service Dept is excellent. He put in the extra effort to get everything done on our RDX and worked to get it all done the same day. We p Javier in the Service Dept is excellent. He put in the extra effort to get everything done on our RDX and worked to get it all done the same day. We purchased a service warranty with another dealer, and Javier took the time to call the warranty provider himself to ensure we maximized our investment. Thank you Javier. More
by MrV92
Employees Worked With
Javier Lozano
June 13, 2019
Great Customer Service = Happy Customer First I want to thank Javier for his continuous support on my vehicle. Javier has always been helpful and honest on what priorities would benefit the First I want to thank Javier for his continuous support on my vehicle. Javier has always been helpful and honest on what priorities would benefit the lifetime of my vehicle. keep up the good work Javier More
by Cyndy
Employees Worked With
Javier Lozano
June 09, 2019
John, Gunn Acura Service Consultant John fully explained the services to be done on my vehicle and additional maintenace needed besides what I brought my vehicle in for. Thank you John fully explained the services to be done on my vehicle and additional maintenace needed besides what I brought my vehicle in for. Thank you More
by Lakay0521
Employees Worked With
John in service department
June 08, 2019
Excellent service I got excellent professionalism from service person. He explained everything clearly and updated the progress. He is courteous. Overall a pleasant exp I got excellent professionalism from service person. He explained everything clearly and updated the progress. He is courteous. Overall a pleasant experience. Gunn Acura is taking pictures of the car before taking to the service dock. This is good for both ( customers and Gunn). Also they are providing the explanation of the services provided in detail. More
by Shaldar1
Employees Worked With
Javier Lozano
June 06, 2019
The guy lied and argued with me He lied and then argued with me like he was 5, terrible customer service. I have never had terrible service like that with any product ever. Got hooke He lied and then argued with me like he was 5, terrible customer service. I have never had terrible service like that with any product ever. Got hooked up with another service person and things went as smooth as can be. Maybe retrain this guy, or get rid of him. More
by Besfer2034
Employees Worked With
Javier Lozano
June 06, 2019
Start to Finish A pleasurable and successful experience as I drove away in my 2019 Acura ILX Sales, Finance and Management were involved in the process I thankyou a A pleasurable and successful experience as I drove away in my 2019 Acura ILX Sales, Finance and Management were involved in the process I thankyou all ! More
by AL
Employees Worked With
June 05, 2019
Great customer service Kept us informed and updated on the status of vehicle. Great customer service and very professional. Will be coming back again for service in the futu Kept us informed and updated on the status of vehicle. Great customer service and very professional. Will be coming back again for service in the future. More
by MsLisa
Employees Worked With
Giancarlo Ferna
June 01, 2019
Oil change and multi-point check I'm usually pretty satisfied with the service I receive from the dealership. I have been helped by some really good service advisors. I will be using I'm usually pretty satisfied with the service I receive from the dealership. I have been helped by some really good service advisors. I will be using this service department in the future. More
by Peggy
Employees Worked With
Giancarlo Fernandez
May 31, 2019
Easy in & out It was easy to make the appointment and the day of my appointment I was helped immediately, Acura lend me a car an with in an hour my car was ready. G It was easy to make the appointment and the day of my appointment I was helped immediately, Acura lend me a car an with in an hour my car was ready. Geancarlo the person that help me was very good and explained everything thing before and after. Thanks More
by Laura
Employees Worked With
Geancarlo Fernandez
