Gunn Acura

I bought a new MDX in 2007 from Gunn Acura (our second Acura from Gunn). At the time, I was so happy with the experience because I hate buying new cars and always end up feeling like I got a bad deal beca Acura from Gunn). At the time, I was so happy with the experience because I hate buying new cars and always end up feeling like I got a bad deal because I am not a good negotiator. I loved the MDX and drove it happily until recently. At almost 100,000 miles, I needed a new vehicle. I began researching my options. I need 7 seats so my options are somewhat limited. I visited many car dealerships over the past two months, test driving nearly every vehicle that is in the crossover family without being a huge SUV. I finally decided on either a Volvo CX 90 or another MDX. I began looking at out the door pricing for both vehicles and negotiated a price with the Volvo dealer. Gunn doesn't negotiate so the only question with the Acura was trade in value. Volvo gave me a great offer on the new car and Gunn gave a much better offer on my trade in. I finally decided to go with the Volvo, my only concern was the decision to take Gunn up on their 10 day offer for my trade in. Would they really give me a good trade in even though I had decided to buy a car somewhere else? I just left Gunn Acura with yet another great experience with them. They bought my old Acura at the agreed upon price. They were helpful and never gave me the feeling that I was putting them out by utilizing their 10 day trade in policy. It made me realize that these people put their money where their mouth is. They are trust worthy. They do not pressure. We will need a sedan in a few months to replace our second vehicle. I won't shop anywhere but Gunn for that purchase. My ONLY complaint is that their finance department is slow. If you are buying a car, expect to be at the dealership for several hours. Otherwise, this is genuinely the best car dealership I have ever dealt with. Five years of continued excellent service. More

I recently purchased a 2009 Acura TL at Gunn Acura. Part of the appeal of this dealer is that they are highly rated. It is easy to see why. We were greeted outside by salesman, Peter Eng. He did not appro of the appeal of this dealer is that they are highly rated. It is easy to see why. We were greeted outside by salesman, Peter Eng. He did not approach us but was easily approachable and ready to be of assistance. I let him know what I was looking for and had already done my research so I had a good idea of what their inventory was and that their vehicles were priced right. I was pleasantly surprised to find out that they had a no-haggle policy as I am used to having to fight for the right price and even more pleased when they came back with a very fair price for my trade-in. Everyone was very pleasant to deal with from our salesman, Peter, to the gentleman who appraised my trade in, the finance manager and even the security guard. I have honestly never had a more pleasant car buying experience and plan to keep dealing with Gunn in the future. More

Peter did a great Job of explaining the vehicle and allowing us the time to test out multiple vehicles without hassling us over which vehicle we would purchase. We have also been welcome to bring th allowing us the time to test out multiple vehicles without hassling us over which vehicle we would purchase. We have also been welcome to bring the vehicle back anytime to be ran through the Car wash which is definitely a nice gesture and and an awesome offering of customer appreciation. Thanks Peter!!! More

Having just moved to San Antonio from the UK I was in the market for two cars. I hadn't heard of Acura before but so far we have been very pleased with the product. It offers value for money with a great qua market for two cars. I hadn't heard of Acura before but so far we have been very pleased with the product. It offers value for money with a great quality and finish. I was obviously new to the Gunn dealership and at first was skeptical about the simple price but I was pleasantly surprised. I found Peter Eng and the Gunn team to be genuine in their efforts to make the experience as best they can. As we were buying second hand we had to source one vehicle from another dealer just because Gunn didn't have the stock we were looking for. It really wasn't a pleasant experience compared to Gunn. I would highly recommend Gunn and in particular Peter Eng. At no time did I feel pressured in the sales process but rather a real focus to meet our requirements. More

I purchased a vehicle back in September and I wanted to ensure I gave the salesman, David Fanning kudos. He did an excellent job helping find a vehicle. He was patient and kept me abreast of any vehicles t ensure I gave the salesman, David Fanning kudos. He did an excellent job helping find a vehicle. He was patient and kept me abreast of any vehicles that fit the Information I gave to him. The managers were ok, however their customer service skills could use some improvement. You could tell the genuineness of their conversation was "just doing their job". I also noticed how they interacted with men versus women, which was not the same across the board. It could be because there are no saleswomen to bring balance to the buying experience. I also had an opportunity to visit their service department where I was taken care of by the Service Advisor, Pat Gonzalez. She did an excellent job of ensuring the issue with the vehicle I bought 2 days prior was taken care of. The sad part about this entire issue was I had to pay the $100 deductible on bushings that I am not sure why were not checked prior to the sale. They did decide to replace my brakes for free but the brakes were a part of the 85 point inspection and should have been replaced during the preparation stage anyway. My point? Do it right the first time! This was my second time purchasing a vehicle from Gunn. This time I loved my salesman and the service advisor however I am not sure everyone is in on Gunn's vision. Areas of improvement? Finding people with the gift of selling as well customer service skills and people who take pride in ensuring the vehicles being sold have been thoroughly checked prior to the sale. I also recommend having more women on staff for balance. I definitley recommend the Salesman, David Fanning, Service Adviosr Pat Gonzalez Advisor in the Service Department and Salesman, Art Miller who if I did not purchase with David's assistance, would have been my next choice. More

Excelent services and prices. Highly recommended. The sales person was excelent with a good knowledge of the features and options of each units. The sales manager also was excelent. sales person was excelent with a good knowledge of the features and options of each units. The sales manager also was excelent. More

Excellent service. They worked with us to meet our needs - price, color, amenities. They answered all our questions and if one of them does not know the answer, they always find someone who can answer it. - price, color, amenities. They answered all our questions and if one of them does not know the answer, they always find someone who can answer it. There was no sales pressure, sewers given time to think throughout decision. What brought us back to gunn Acura was Peter Eng, he was very accommodating and pleasant when we were there last August. My son test drove the RDX and he was impressed. Mr Eng explained every features to him even though he knew that we were not ready to buy at that time. He treated us very well. More

We have been dealing with Gunn Acura since 2004 (purchase, service, etc..). When the old 2004 TL was totaled, we replaced it with another TL from Gunn. Our sales Rep this was Peter Eng. He was f (purchase, service, etc..). When the old 2004 TL was totaled, we replaced it with another TL from Gunn. Our sales Rep this was Peter Eng. He was friendly, professional, and genuinely interested in working with us, and in giving us the best experience possible. It was a pleasure meeting, and working with, Peter. More

My experience with Gunn Acura was nothing short of amazing. Years ago, I used to enjoy the car shopping/purchase transaction. However, I’ve also grown tired of the game most dealerships seem to pl amazing. Years ago, I used to enjoy the car shopping/purchase transaction. However, I’ve also grown tired of the game most dealerships seem to play these days. This was not the case with Peter Eng, nor anyone at Gunn Acura in San Antonio. I sensed a genuine caring and congenial nature from everyone I met, especially Peter Eng. Peter was extremely knowledgeable, open, honest, and fun to work with, as he has a great sense of humor. I plan to recommend Peter to everyone I know who is interested in purchasing a new vehicle. No, I didn’t purchase an Acura, but that isn’t because I didn’t want to buy the MDX. My spouse made it clear that we needed a larger vehicle to replace my totaled Suburban. And so it will be, another Suburban. Regardless, great job Peter…you made our Gunn Acura experience outstanding. More

I recently bought a 2006 TSX, took it back about a week ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i was tempted to do the work myself. Definitely going back to have all my sevice done. More