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Gunn Acura - Service Center

San Antonio, TX

4.8
644 Reviews
Call Service Center (210) 696-2232

644 Reviews of Gunn Acura - Service Center

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September 13, 2025

Gunn Acura has excellent service. I always take my car in a little early and they always service my car. More

by gearmaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Declan
Report | Print
Sep 17, 2025 -

Gunn Acura responded

Thank you for sharing your experience with Gunn Acura! We’re so glad to know our team consistently provides excellent service and accommodates you when you arrive early. Your trust and loyalty mean so much, and we look forward to serving you again soon.

September 12, 2025

Staff is attentive and respectful. It was easy to schedule my regular maintenance. My car was finished on time. Couldn’t ask for more. More

by leslie.wendland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thomas
Report | Print
Sep 17, 2025 -

Gunn Acura responded

Thank you for your kind words! We’re thrilled to hear our staff provided attentive and respectful service, and that scheduling and timely completion of your maintenance was easy. We truly appreciate your feedback and look forward to assisting you again.

August 23, 2025

Went to Gun Acura for maintenance that was over due on my car. Gabriel and the Service team took excellent care of my car and respected my time. They made recommendations based on year/mile of m car and sear More

by Akinbacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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August 07, 2025

Courteous staff and relatively quick service if you go early enough in the morning, gets quite busy after 10am More

by nbenavides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland
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Aug 07, 2025 -

Gunn Acura responded

Thank you for your feedback! We're glad to hear you found our staff courteous and the service efficient during the early hours. You're absolutely right—things do tend to get busier after 10am, so early visits are a great strategy.

August 01, 2025

Had another excellent customer experience with my Service Manager, JT. He’s the best! Friendly, knowledgeable, professional, helpful guy. I truly appreciate all his hard work! More

by Mark Liberatore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thomas
Report | Print
Aug 05, 2025 -

Gunn Acura responded

Thank you so much for the kind words! We’re thrilled to hear that you had such a positive experience. He truly is a valuable part of our team, and we’ll be sure to pass along your appreciation for his hard work!

August 01, 2025

They do good work on the car, and communication is excellent. The service department is very professional. The only complaint I have is they charge a 3% premium if you pay via credit card, which I f More

by Jon.klug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan in the service department was excellent.
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Aug 05, 2025 -

Gunn Acura responded

Thank you for your feedback, Jon. We're glad to hear you were happy with the quality of work and our team's communication and professionalism. We understand your concern about the credit card fee and will be sure to share it with management for review.

July 26, 2025

Gabriel did a great job communicating with me on progress and recommendations for my car. More

by ddelgado10s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
Report | Print
Jul 29, 2025 -

Gunn Acura responded

Thank you for sharing your experience! We're glad to hear that Gabriel kept you well-informed throughout the process and provided helpful recommendations. Clear and consistent communication is something we value, and it's great to know Gabriel delivered that. We appreciate your visit!

July 13, 2025

I really struggled with working in my recalls due to scheduling, living too far away, no loaners, etc I just kept putting them off letter after letter! When I received an email from local Gunn service More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JT
Report | Print
Jul 17, 2025 -

Gunn Acura responded

Thank you so much for taking the time to share your experience! We understand how frustrating and stressful recall scheduling can be, and we're thrilled to hear that JT and the Gunn Acura team were able to make the process smooth, stress-free, and convenient. It’s great to know the communication, service, and loaner vehicle exceeded your expectations. We truly appreciate your trust and are so glad we could turn things around for you. And yes—that 2025 MDX is a beauty! We hope to see you again soon!

July 13, 2025

My service advisor, Decklin (sp? ), was very attentive and knowledgeable. He kept me informed and educated throughout the whole process. More

by chris.ault22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service advisor was Decklin.
Report | Print
Jul 17, 2025 -

Gunn Acura responded

Thank you for the wonderful feedback! We’re so glad to hear that Decklin provided attentive and knowledgeable service throughout your visit. Keeping our customers informed every step of the way is a top priority, and we appreciate you recognizing his efforts. We’ll be sure to pass along your kind words!

May 30, 2025

Roland did an amazing job with keeping me updated with my car. He went above & beyond to ensure I was happy with the outcome. Thank you Roland! More

by Acura RDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland
Report | Print
Jun 04, 2025 -

Gunn Acura responded

Thank you for taking the time to share your experience! We're so glad to hear that Roland went above and beyond to keep you updated and ensure your satisfaction. His dedication to excellent customer service truly makes a difference. We'll be sure to pass along your kind words—thank you again!

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