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Gunn Acura - Service Center

4.8

156 Lifetime Service Reviews

11911 IH 10 West, San Antonio, Texas 78230

156 Reviews of Gunn Acura - Service Center

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September 16, 2018

"Fast and efficient "

- Medellin

Love the shuttle services. I can get my car taken care of and still make it to work on time. Also nice to have a fresh cup of coffee for my ride. The service was completed quickly and efficiently. Andres was friendly and straight forward, handling everything as soon as I dropped my car off.

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Recommend Dealer
Yes
Employees Worked With
Andres
Sep 18, 2018 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

September 13, 2018

"Consistently excellent "

- Mojoe737

Everything works smoothly every time I take my car in for service. Personnel are courteous and professional. The no appointment service for oil and routine maintenance is excellent and the wash is complimentary .

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Recommend Dealer
Yes
Employees Worked With
Brandon Saenz
Sep 13, 2018 -

Gunn Acura responded

Thank you for choosing Gunn! So glad you had a great experience.

September 08, 2018

"Repair"

- Mark

I live out of town and have a daughter in school in San Antonio. I have had two breakdowns with her older Acura and the support I get from Dale Thames is outstanding. He goes above and beyond to accommodate my daughters class schedule to work in all repairs. He communicates all information to me and keeps me fully informed on the status of the repair. He is the epitome of customer service and I highly recommend Gunn Acura Service department.

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Recommend Dealer
Yes
Employees Worked With
Dale Thames
Sep 11, 2018 -

Gunn Acura responded

Thank you! We’re glad Dale could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

September 06, 2018

"Outstanding service"

- Biloxi Bomber

Javier Lozano and Joe Botello gave me outstanding service on my Acura MDX. The front end alignment and tire rotation and balance causes the car to drive like new.

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Recommend Dealer
Yes
Employees Worked With
Javier Lozano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joe Botello
Sep 11, 2018 -

Gunn Acura responded

Thank you! We’re glad Javier and Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

September 04, 2018

"The service you expect from Acura"

- TexasRSX

Quick turn (< 1 hour) for oil and transmission fluid on a holiday. Waiting area has the right amount of what you want—coffee/latte machine, fresh donuts/fruit, granola bars and the right amount of quiet space adjacent to the larger TV viewing area. You get what you pay for in knowledge of staff, customer service, and peace of mind knowing they won’t leave your oil pan or interior in worse shape than when it came in compared to those “quick” and “jiffy” establishments. Complimentary car wash/vacuum is nice, too.

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Recommend Dealer
Yes
Employees Worked With
B Saenz
Sep 11, 2018 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

September 01, 2018

"Customer service at its finest"

- Natalie8

I purchased my vehicle 2 1/2 years ago and they only place that services my vehicle is Gunn Acura. Their customer service, their staff, the cleanliness of their establishment is superb. They cater to the customer and and ensure they have a pleasant experience. That’s the way to build customer loyalty. Great job!

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Recommend Dealer
Yes
Employees Worked With
Ali Zibakalam
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Coby Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 11, 2018 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

August 26, 2018

"Polite, Professional and Friendly Service"

- Bulldod#5

I showed up for my 10am reservation I made online through the GUNN Acura dealership. This is our 3rd Acura in the family. Brandon greeted me and was very polite, professional and friendly. He explained in detail the Service1A I was getting and explained how to save the most with the coupons I brought in that were emailed to me. I enjoyed the fresh coffee and munchies in the nice waiting room and my wife’s car came out shiny and clean with a detailed multi point inspection too. No problems and no worries thanks to GUNN!

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Recommend Dealer
Yes
Employees Worked With
Frank Sumadi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brandon Saenz
Aug 29, 2018 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

August 24, 2018

"Fantastic "

- Snunez82

Absolutely satisfied with my experience at Gunn Acura , y’all solved my issues within a matter of hours and didn’t charge me an arm and a leg . I’d definitely come back and recommend this dealership . Thank you Dale !

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Recommend Dealer
Yes
Employees Worked With
Dale
Aug 29, 2018 -

Gunn Acura responded

Thank you for choosing Gunn! So glad you had a great experience.

August 20, 2018

"Service"

- Tdunk62

I always have a very positive experience when my car is serviced at Acura. Brandon was great and came in during the inspection to tell me there were a couple of filters that was dirty that I had replaced. I really appreciate the attention the service technicians provides.

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Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 29, 2018 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

August 20, 2018

"Acura Service"

- Loyal Customer

Superb service and attention to detail as always.I have been an Acura owner since 2005 and I have been consistently pleased with the service provided at all Acura dealerships. However, the extent of my experience has been with Gunn Acura and I am always completed satisfied.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Javier Lozano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 29, 2018 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

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