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Gunn Acura - Service Center

San Antonio, TX

4.8
634 Reviews

634 Reviews of Gunn Acura - Service Center

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January 16, 2021

As always , excellent customer service Great communication , free loaner vehicle and return of my vehicle washed and ready to go . Keep up the great work . More

by Sasha mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jan 26, 2021 -

Gunn Acura responded

Thank you! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

January 13, 2021

Service visit 12/30/2020. Routine 6 month & 50k service & check up. With tire rotation and alignment chedi. Professionally performed & out on time. Coffee cups too flimsy for the lids. Mine popped off on th More

by Geezer on Blanco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Feb 22, 2022 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

January 10, 2021

As a person who works on cars and too lazy to do an oil change. Do not come here!!! Service advisor tried to sell me work without technicians looking at my car. Luckily I’m knowledgeable on cars. They aren More

by Samuel23451984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Javier Lozano
Jan 12, 2021 -

Gunn Acura responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly.

January 03, 2021

I will continue taking my car for service because of the top quality, professional, and friendly service. Nathan keep me up to date while I waited for my car. More

by jojess27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Jan 06, 2021 -

Gunn Acura responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

December 31, 2020

Service Representative: Carla Rae Great service. Met me Service Representative: Carla Rae Great service. Met me at appointed service time. Reviewed service requirements and my concerns. Professional and f More

by Cait DSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Rae
Jan 06, 2021 -

Gunn Acura responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

December 13, 2020

Brandon in service dept has an excellent, friendly and warm manner about him. He is knowledgeable and an absolute asset to this dept. Good job! More

by LG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon in service dept
Dec 17, 2020 -

Gunn Acura responded

Thanks for the great review! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received.

December 05, 2020

Asked them to check battery cables as one had come loose twice Left after service and car completely shut down on expressway was able to get off out of traffic. Called and someone came and put “adapter” More

by swalker673
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Peterson
November 23, 2020

Gunn Acura has a Friendly and professional staff. They provide thorough, Outstanding and Efficient Service. Will continue to use Gunn Acura for my vehicle service needs. More

by Max850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Dec 03, 2020 -

Gunn Acura responded

Thanks for the positive review! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you!

November 22, 2020

Windshield on our 2019 RDX Advance cracked when struck by a rock on highway. Notified dealer and they ordered a replacement. Dropped car off and received a loaner. Picked up our car the next day. Install More

by amatpease
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Thames
Dec 03, 2020 -

Gunn Acura responded

Thanks for letting us know! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thank you for choosing Gunn!

November 20, 2020

Great job and had me out of there in an hour. Oil change rotated tires and all point check. Plus did a great job washing my car. More

by randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Nov 20, 2020 -

Gunn Acura responded

Thank you for choosing Gunn! So glad you had a great experience.

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