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635 Reviews of Gunn Acura - Service Center
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September 08, 2019
For me the service was not at a high standard When I drove up I was greeted only to Tel me someone else would take care of me. As the agent was assessing I told him what the agent on the phone had When I drove up I was greeted only to Tel me someone else would take care of me. As the agent was assessing I told him what the agent on the phone had told me. Courtesy was going to ne free car wash’s day tire rotation and that I was there just to change the oil he stayed it would be one hour and a half . I picked up my car and when I got ready to pay I notice there was a charge for the rotation of the tires. I address the service agent who grabbed the paper and stated” we charge for rotation of tires “ I stated it was told to. E over the phone it would be free. He then said as a courtesy I will not charge you this time. Then the other service agent who was just agreeing and on her cell said it will only be a one time courtesy, this experience has been the worst , I have owned previous Acura’s and have always been treated with respect. This time I felt as if I was begging and lying! . The service agent went over future work that needed to be done and emphasized this amount is only a quote you will have to pay! And did not explain anything g else! As I got home I realized my RDX had 3 red boxes... which he did not go over with me. I have only driven the car 9k miles from the day of purchase and feel all these areas should not be and should have been explained! I wish there was another ACURA to take my car to.., who can provide excellent service to its clients! My car was washed and had oil y hand prints in the hood and the door inside their were black print on the interior door drivers seat. You all should take more pride on the service you render More
by Chiquita
Employees Worked With
Garret Gutierrez
September 06, 2019
Great and prompt service Very pleased with the service received.. we were given prompt turnaround time even though we hadn't made an appointment. Will use this dealer again. Very pleased with the service received.. we were given prompt turnaround time even though we hadn't made an appointment. Will use this dealer again. More
by Carlos
Employees Worked With
Javier Lozano
September 05, 2019
First time at Gunn Acura I’m new to the Acura world, but the service department made me wish I was an Acura owner sooner. Price were lower than I expected and they treated me I’m new to the Acura world, but the service department made me wish I was an Acura owner sooner. Price were lower than I expected and they treated me like they knew me for years. I also liked that they were overly informative. More
by David
Employees Worked With
Giancarlo
September 03, 2019
Outstanding service The service was very fast Giancarlo was very kind. Thanks for the outstanding service. Thea problem my car may be difficult to reproduce in the shop The service was very fast Giancarlo was very kind. Thanks for the outstanding service. Thea problem my car may be difficult to reproduce in the shop. But he listen to my problems and schedule me an appointment. Hopefully the problem can be found. It’s no fun been stranded . Thanks you have a wonderful man in Giancarlo More
by Samlee57
Employees Worked With
Giancarlo Fernandez
August 29, 2019
Service Experience Javier in service department was accurate keep me in the updated and deliver my vehicle on time love their customer service will continue using them o Javier in service department was accurate keep me in the updated and deliver my vehicle on time love their customer service will continue using them on my Acura MDX More
by mear4805
Employees Worked With
Javier Lozano
August 28, 2019
Great Service I purchased my Acura TLX from Gunn in 2011 and have had my vehicle serviced there ever since. They have provided excellent, professional service each I purchased my Acura TLX from Gunn in 2011 and have had my vehicle serviced there ever since. They have provided excellent, professional service each time. This time was no exception. Garrett took care of my needs in the standard I have come to expect from Gunn. I'm a Gunn Acura client for life. More
by Happy Customer
Employees Worked With
GARRETT GUTIERREZ
August 22, 2019
Oil change Great service, service advisor was very informative about what was being done to the vehicle. Friendly and went over the invoice in details with expl Great service, service advisor was very informative about what was being done to the vehicle. Friendly and went over the invoice in details with explanation of service More
by Beach4
Employees Worked With
Garrett
August 21, 2019
Great Took care of us like family and had the vehicle ready in a good timing. Definitely would recommend Acura to my family and friends. Great Job! Took care of us like family and had the vehicle ready in a good timing. Definitely would recommend Acura to my family and friends. Great Job! More
by Dannyg24
Employees Worked With
Giancarlo Fernandez, John Ahlstrom, Decature Tounsel Jr, Michael Juarez
August 16, 2019
Great Service Time! Service is great with car washes. Customer friendly, great on time and excellent in providing information for car update maintenance. Timing is of imp Service is great with car washes. Customer friendly, great on time and excellent in providing information for car update maintenance. Timing is of importance to me when I’m needing oil change during my lunch hour then return back to work. Mama on the go! More
by Twin Acuras
Employees Worked With
Chris Cotton
August 16, 2019
Excellent service The team members were courteous and listened to my concerns. Service on my vehicle was completed in a timely manner. My service rep. was also good a The team members were courteous and listened to my concerns. Service on my vehicle was completed in a timely manner. My service rep. was also good about contacting me in regards to my vehicle status while the issue was being addressed. More
by Asam
Employees Worked With
Dale
