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Gunn Acura - Service Center

San Antonio, TX

4.8
634 Reviews

634 Reviews of Gunn Acura - Service Center

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July 31, 2019

Efficient, very helpful Brandon was very helpful with giving me updates on my vehicle and answered questions as they came up. He even gave me a discount! Definitely recommend More

by Huyen98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 05, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

July 27, 2019

Javier Lozano Javier was professional, friendly, and strives to deliver great customer service.. Javier exceeded my expectations in all areas regarding my 2016 Acu More

by Omegus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jul 29, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

July 27, 2019

High quality service from waiting room amenities to shuttle ride back and forth to my home. In addition, the warranty repairs seem to have solved the transmission problem More

by Dave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale
Jul 31, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

July 26, 2019

Great experience!! I brought my TLX in for routine maintenance. I was promptly greeted by Garret, he explained the details and price of the service and had my car washed More

by John E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garret
Jul 29, 2019 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

July 24, 2019

Great service; outstanding customer experience Javier is an outstanding professional and knows his job well. Customer satisfaction is certainly his top priority. My car is always serviced correct More

by MickyR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jul 25, 2019 -

Gunn Acura responded

Thank you, Micky! We’re glad Javier could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

July 24, 2019

Love Gunn Acura and staff, great experience overall! 5 out of 5 stars go to my service rep Dale. He oversaw the maintenance, diagnostics and repair of my vehicle. He was kind and patient in our text comm More

by jmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Thames
Jul 25, 2019 -

Gunn Acura responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

July 23, 2019

Great Service!! Great service staff very nice.Service was done in timely manner. I will be taking my car there every time I need service done to it . More

by Acura Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cara in service
Jul 25, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

July 23, 2019

Gunn Acura Service Giancarlo Fernandez and the service team quickly and courteously took care of the service routine on my MDX. Will continue to use them in the future. More

by Max850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giancarlo Fernandez
Jul 25, 2019 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

July 20, 2019

Oil Service took too long I rated the experience average because the oil change took longer and was told they had trouble finding my vehicle. I was very confused by that respon More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember the service advisors name i think it was Javier but not certain.
Jul 22, 2019 -

Gunn Acura responded

Thanks for letting us know. We apologize for any inconvenience and will pass along your comments to our service team. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

July 19, 2019

Great Service Team Great service department. Professional, quality assistance, and timely turnaround. Always a pleasure when service is required. Special thanks to G More

by MarkH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giancarlo
Jul 22, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

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