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Gunn Acura - Service Center

San Antonio, TX

4.8
634 Reviews

634 Reviews of Gunn Acura - Service Center

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June 29, 2019

Excellent service and customer services is the vez The service provided is excellent, customer service provided by Mr Javier Lozano always is above and beyond. He and his team are making sure their cus More

by Tanya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jul 01, 2019 -

Gunn Acura responded

Thanks, Tanya! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

June 16, 2019

Nice waiting room It didn’t take long for me to speak with the service person. Chris Cotton-Express was professional and polite. He wasn’t pushy with the up-sell and I More

by AcuraMDX1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Cotton-Express
Jun 17, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

June 13, 2019

Fast and friendly Javier in the Service Dept is excellent. He put in the extra effort to get everything done on our RDX and worked to get it all done the same day. We p More

by MrV92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jun 14, 2019 -

Gunn Acura responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

June 13, 2019

Great Customer Service = Happy Customer First I want to thank Javier for his continuous support on my vehicle. Javier has always been helpful and honest on what priorities would benefit the More

by Cyndy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jun 13, 2019 -

Gunn Acura responded

Thank you, Cyndy! We’re glad Javier could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

June 13, 2019

Service Gunn Acura repaired my car (screw in tire) on an emergency basis, for which I was grateful. Giancarlo was very friendly and took care of me as quickl More

by Johnnyyank1863
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giancarlo
Jun 14, 2019 -

Gunn Acura responded

Thanks for letting us know, Steven. We apologize for any inconvenience and will pass along your comments to our service team. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

June 09, 2019

John, Gunn Acura Service Consultant John fully explained the services to be done on my vehicle and additional maintenace needed besides what I brought my vehicle in for. Thank you More

by Lakay0521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service department
Jun 10, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

June 08, 2019

Excellent service I got excellent professionalism from service person. He explained everything clearly and updated the progress. He is courteous. Overall a pleasant exp More

by Shaldar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Lozano
Jun 10, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

June 06, 2019

The guy lied and argued with me He lied and then argued with me like he was 5, terrible customer service. I have never had terrible service like that with any product ever. Got hooke More

by Besfer2034
Recommend Dealer
No
Employees Worked With
Javier Lozano
June 05, 2019

Great customer service Kept us informed and updated on the status of vehicle. Great customer service and very professional. Will be coming back again for service in the futu More

by MsLisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giancarlo Ferna
Jun 10, 2019 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

June 01, 2019

Oil change and multi-point check I'm usually pretty satisfied with the service I receive from the dealership. I have been helped by some really good service advisors. I will be using More

by Peggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giancarlo Fernandez
Jun 03, 2019 -

Gunn Acura responded

Thank you for choosing Gunn! So glad you had a great experience.

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