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Gunn Acura - Service Center

San Antonio, TX

4.8
640 Reviews

640 Reviews of Gunn Acura - Service Center

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March 20, 2023

“The service at this dealership has always been excellent. The wait time is minimal with an appointment. The staff and service advisor Brandon were very knowledgeable, friendly and helpful. They ne More

by Sandar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor: Brandon
Mar 22, 2023 -

Gunn Acura responded

Thanks for letting us know, Sandar. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 21, 2023

Great quality and professional staff, def recommend as a business you can trust. Will use them to also purchase my next car for sure. More

by S.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason at service was great! Five stars , Blake Andrews
Feb 21, 2023 -

Gunn Acura responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Acura !

February 16, 2023

Very professional and excellent service dept. They worked promptly on my vehicle and kept me updated with my car. More

by tejsel09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Pompa
Feb 17, 2023 -

Gunn Acura responded

We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to Gunn Acura.

January 28, 2023

Good and wonderful place to take my car for service, they always make me feel like at home More

by marlenyfernandez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 31, 2023 -

Gunn Acura responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

January 25, 2023

Wonderful experience again with JT and Joshua! Those two associates always take great care of me. Came in for B12 service for my TLX without an appointment. The car was serviced quickly and effect More

by Mark Liberatore
Recommend Dealer
Yes
Employees Worked With
JT
Jan 26, 2023 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

January 25, 2023

Wonderful experience again with JT and Joshua! Those two associates always take great care of me. Came in for B12 service for my TLX without an appointment. The car was serviced quickly and effect More

by Mark Liberatore
Recommend Dealer
Yes
Employees Worked With
JT
Jan 26, 2023 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

January 25, 2023

JT and Joshua did a wonderful job of taking care of me! They always do! I’m greatly appreciative of them! Thank you! More

by Mark Liberatore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JT
Jan 26, 2023 -

Gunn Acura responded

Thank you, Mark! We’re glad Jt and Joshua could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 29, 2022

Gunn service department is attentive to car maintenance. Our service person this time was good and courteous. In the past few times service person has been not the most customer friendly. When we purchased More

by Shayshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin(?) service contact good. Brandon in service average to less than average. His professionalism, customer service and attentiveness lacks.
Jan 02, 2023 -

Gunn Acura responded

We are truly sorry to hear that your customer service experience was not up to the standards that we strive to provide. Our customer experiences are always our top concern, and we have passed your comment to our team. Thank you for the 4-star review! We appreciate your continued loyalty. We look forward to welcoming you back soon!

December 14, 2022

Carla and her team did an awesome job in completing the services I requested. She went above and beyond in checking and changing the battery to my key fob! Thank you Carla and Team! Happy Holidays to More

by RDX Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Carla and Team
Dec 19, 2022 -

Gunn Acura responded

Thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

December 13, 2022

Excellent and quick service. Roland established communication promptly. Dedicated to customer service. Waiting lounge benefits much appreciated More

by ajsmythe8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland from service
Dec 19, 2022 -

Gunn Acura responded

Thank you! We’re glad Roland could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

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