Gunn Buick GMC

Service department is horrible. Takes a week or longer to do simple repairs. Staff are very friendly and do what they can. Seems to be not enough mechanics to get repairs done in Takes a week or longer to do simple repairs. Staff are very friendly and do what they can. Seems to be not enough mechanics to get repairs done in a timely matter. It’s not just one time this has happened. It’s every time. Wish there was another dealership nearby to use with better service. More

Jesse Gomez was my advisor this time and he was amazing. Got me in and out quick, had a flat tire and that was no challenge for Jesse. Thanks again. Will definitely be returning for my future services. Got me in and out quick, had a flat tire and that was no challenge for Jesse. Thanks again. Will definitely be returning for my future services. More

Always a pleasure at Gunn Buick. Have been a customer for many years of servicing our Buick Regal. Have been a customer for many years of servicing our Buick Regal. More

I will never be back to this location. I was quoted $1536.18 after tax (I wrote this number down as it was being given to me over the phone) to replace the AC compressor discharge line I was quoted $1536.18 after tax (I wrote this number down as it was being given to me over the phone) to replace the AC compressor discharge line and to have the fuel injectors cleaned with an alignment. These items were the only thing I authorized. Yet somehow the total came out to $1569.18. When I picked up the vehicle, I discovered that they had also changed out my cabin filter (which I do myself, so thanks for wasting my filter that I paid for) AND they decided to bundle that with the "Beat the heat" special. So I also got charged for Artic Blast that I DID NOT authorize or agree too, I was never notified that this was going to happen. I never wanted that stuff touching my AC system. Which then further makes me wonder if they even retested the AC line that was supposed to be replaced, or if they just threw that snake oil Artic Blast in there and called it a day. To add to this, apparently there is a 3% credit card processing fee. I could forgive this if this was a small business, but surely a dealership could eat this cost. Before this, over text, the service advisor, in the process of trying to sell me new front tires, decided to bash Discount Tires saying that Buick is, and I quote "10Xs faster at getting you back out on the road than say Discount Tires 'drop your vehicle off with for the day to get your tire replaced' :)" What a BOLD thing to say... Since every time I've been into Buick for a simple oil change it has taken ALL day. With Discount Tires, I can be out within an hour with a same-day appointment (and free tire repairs, so you guys can take your $24.95 repair and take a walk). It's just scummy and unnecessary to bash another company. This whole visit to Buick this time around felt like a scummy bait-and-switch. Never coming back. More

Terrible dealership. If you’re looking to buy a car skip this dealership. I bought my wife a Tahoe from this place and the sales agent Owen Palmer told me it would be del If you’re looking to buy a car skip this dealership. I bought my wife a Tahoe from this place and the sales agent Owen Palmer told me it would be delivered in 2 days. After all the paperwork and everything is finalized, the company policy now comes up that they can’t deliver it. I am told they will deliver the Tahoe on Saturday (3 more days later). Okay whatever not great. Then on Saturday late afternoon when we had been waiting they tell me it never got picked up on Thursday. Skip forward it took two weeks to get it delivered due to transport issues. After getting the car finally, take our new vehicle to visit family for Father’s Day weekend and the torque converter goes out starring me and my family 3 hours from home. I had to come out of pocket for towing and rental car. They are supposed to reimburse me for these costs. ITS BEEN ALMOST TWO MONTHS AND I HAVE NOT RECEIVED THE REIMBURSE FOR THOSE COSTS. Only reason they get a star is because they have a 3 month, 3 thousand mile warranty that covered the torque converter and actually paid out. Anyway if this is the type of experience you want to have go to Gunn Buick GMC! Somebody please get me my reimbursement, Vince Brown knows exactly who this is. More

Kristen was very well at communicating updates frequently. Very professional and courteous. The on star button was pressed during service and killed the battery costing additional for me. Overall frequently. Very professional and courteous. The on star button was pressed during service and killed the battery costing additional for me. Overall good service. More

The Gunn Buick GMC dealership is very professional and offers the best service from start to finish! The dealership and sales and financial team service is the best a from start to finish as well and they offers the best service from start to finish! The dealership and sales and financial team service is the best a from start to finish as well and they go out of their way to make sure you’re taken care of in all aspects especially in obtaining the best vehicle and best price and deal! Fernando and Jesse are the best in the sales and finance departments, they are both truly wonderful and the best at what they do and all they do! More

I came here just to look and was taken care by sales person Mr Palmer, no hassle no pressure, I was looking into buying a Jeep Rubicon 4xe, had the opportunity to meet with sales Manager Vince who helpe person Mr Palmer, no hassle no pressure, I was looking into buying a Jeep Rubicon 4xe, had the opportunity to meet with sales Manager Vince who helped me with my trade- in, took the car home and a few days later had some issues with the Jeep making a noise from the front end, took the car back and met with Steven Moore who addressed the issue gave me loaner and let me know they would solve the issue. I picked up the car and noticed it was still making the same noise, I was a bit disappointed but understood as we are humans things at time can go wrong, I met with Charlie the General Manager who was very polite, addressed my issues, they took my car in again and made sure all was done right. In all fairness this is a great place to purchase a car. I want to thank Steven, Vince and Charlie for helping me with my Jeep and I highly recommend this location, they go out of there way to make things right and you are treated like family. More

I do not recommend this dealership’s service department. I took my GMC truck in after my dog damaged a wiring harness. Even though I purchased an extended warranty through the dealership, they would not I took my GMC truck in after my dog damaged a wiring harness. Even though I purchased an extended warranty through the dealership, they would not cover the repair. After keeping my truck for nearly two weeks just to provide an estimate, I was quoted between $5,000 and $8,000 for the repairs. Wanting a second opinion, I took my truck to another repair shop. They diagnosed the issue and completed the repair for less than $500. The difference in price was shocking. Based on my experience, I felt like the dealership was trying to charge far more than necessary. The long wait time for an estimate and the lack of warranty coverage only added to my frustration. I encourage anyone facing a major repair bill to get a second opinion before authorizing expensive work. My experience at this dealership was disappointing, and I will not be returning for future service. More

Everyone was great to deal with especially Ronald. He was very attentive to our wants/ needs. He answered every question he could and if he wasn’t sure of the answer he would find out the correct answ He was very attentive to our wants/ needs. He answered every question he could and if he wasn’t sure of the answer he would find out the correct answer. There was no pressure or attitude. No haggling on pricing. It was the best car purchase we have ever made. We will be returning to Gunn Buick GMC in the future. More