Gunn Buick GMC

Didn’t pay attention to detail when working on my car. I have grease and hand prints all over my steering wheel. They didn’t change the oil change sticker, didn’t reach back out to me when I planed on spe I have grease and hand prints all over my steering wheel. They didn’t change the oil change sticker, didn’t reach back out to me when I planed on spending a min of $1,500 and I haven’t heard anything yet. Didn’t have a loaner to give to me and I’m trying to spend money with the business. I don’t like the Texas customer service. I feel like some bum on the street and not someone who has a $60-70k truck. More

Service department is worthless. Bought a certified pre-owned from Austin (great salesman) but the service side sucks. Truck had a shack in the steering and a hard shift going on. Bought a certified pre-owned from Austin (great salesman) but the service side sucks. Truck had a shack in the steering and a hard shift going on. I called and was told to bring it in and would follow the warranty on the truck to see what steps needed. First step, drain transmission and refill with special fluid. That was completed. Second step, drive for 500 miles to see if problems still persisted. They did. Here is where it gets fun. Made an appointment for February 26th to drop the truck off for repair. When I dropped the truck off, Dale said it would take up to 48 hours for diagnosis. Well, 3 days later, I tried to call Dale and no response to voicemails, so I decided to text him. He finally replies on that Friday, 5 days later that the tech just looked at it and will have to follow up with warranty to see what they recommend. I told Dale I was going on vacation out of the country and just get the truck fixed while I was gone for a week. I got back that next Friday and had several text messages from Dale sating that from the mileage and age of the truck, they recommend about a $1,000 more of service. Oh, and the part was not ordered since I did not respond to any of his text messages. I told him its under warranty and has nothing to do with any other service he thought needed to be done. I also told him that it was a certified pre-owned and all that was taken care of it he looked in his computer about previous services done on that truck. In the mean time, I have asked for a loaner from day one and of course, they do not have anything. By the time I get back into town, I am hot and talk to his boss Frank. Frank finally got me a rental car but I should not have to fight with a service department over a warranty issue that they didn't catch when they sold the truck to me. Now its been another week, now March 12th, they might have it done by the 14th, if the tech can get to it. I am still dumbfounded why I had to make an appointment for February 26th and 2 weeks after the 500 miles was up on the first try to just let me truck sit there for almost 3 weeks to get fixed. Dale is the worst service person I have ever dealt with on communication and this is the worst service department I have worked with on customer support. This has put a very bad taste in my mouth and will not be buying another truck from Gunn again and I have already spread the word to my friends on what kind of work ethic they have in the shop. Sales and finance was great, just wish service would learn how to treat people from them. More

Found my dream car at Gunn and couldn't be happier. Highly recommend them, ask for Michael. Highly recommend them, ask for Michael. More

Selma Gunn makes the purchase process too easy. Mike was tops and so informative. Showed us so much ad answered all our questions. Mike was tops and so informative. Showed us so much ad answered all our questions. More

Love this Gunn Buick dealership. Professional and friendly, Best people service and vehicle service yet. Simply priced. The service on my SUV is amazing, they have kept up with it. Professional and friendly, Best people service and vehicle service yet. Simply priced. The service on my SUV is amazing, they have kept up with it. The coverage for it has been great. I would diffently recommend for purchase to be done here. More

The service department gets the job done. Joey makes sure my family is taken care of at each visit. Joey makes sure my family is taken care of at each visit. More

Salesman very knowledgeable about the vehicles he is selling. Very helpful when comparing differences between vehicles. Like the no haggling aspect of the dealership. selling. Very helpful when comparing differences between vehicles. Like the no haggling aspect of the dealership. More

I had a great Experience Jessica was our service tech. She was excellent nice helpful Right person for the job and most helpful She was excellent nice helpful Right person for the job and most helpful More

Is great people working in the service area. Always help me and try to do the job tight Always help me and try to do the job tight More

Welcoming. Easy. Relaxing. Simple. Helpful. Caring. Personable. Straightforward. Honest. Great vehicle. Will buy again. Many thanks. Easy. Relaxing. Simple. Helpful. Caring. Personable. Straightforward. Honest. Great vehicle. Will buy again. Many thanks. More