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Gunn Honda - Service Center

San Antonio, TX

4.7
2,095 Reviews

2,095 Reviews of Gunn Honda - Service Center

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April 11, 2023

The parts and service team provided me with great customer service when they helped me and my daughter get on the road after the valet at my hotel lost my key fob. They recognized my difficult situat More

by Jen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson, Robert
Apr 12, 2023 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

April 05, 2023

Outstanding customer service and outstanding maintenance by factory trained technicians. It’s the only place that I take my wife’s van. More

by RememberGoliad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Gunn Honda responded

Great to hear – Thank you for choosing Gunn!

April 05, 2023

My experience was good. The waiting area is nice. The iced tea is fresh, My service man was nice. More

by Libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Apr 06, 2023 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

Apr 07, 2023 -

Libby responded

My only complaint: the first time I drove at night- the headlights were not on automatic. I drove for a while using my run light, . It was dark.

April 05, 2023

The customer service is outstanding also the service is exoskeleton in detail and Abby service that may be required. There's never any pressure. The prices are reasonable. More

by RLO
Recommend Dealer
Yes
Employees Worked With
Toni Simpson 5 STARs
Apr 06, 2023 -

Gunn Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to Gunn Honda.

April 04, 2023

I always have the excellent experiences. Toni is very good at explaining what I need to get service. More

by anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni (service)
Apr 04, 2023 -

Gunn Honda responded

Thank you, Anna! We’re glad Toni could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

April 03, 2023

Excellent treatment courteous and efficient. The service lasted only 30-40 min and the waiting area is nice with coffe and vending machine More

by lopezt
Recommend Dealer
Yes
Employees Worked With
Adrian
Apr 03, 2023 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

March 31, 2023

Transmission locked up. Gunn took care of inspection and coordinating with honda in fast efficient method. Only delay was waiting for transport of replacement, trans. Servic More

by Bill
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chanti was prominent contact
Apr 03, 2023 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

March 29, 2023

My 2006 Honda Accord hybrid’s went bad before a year had passed. It was purchased from Gunn Honda parts department and installed by me. The battery went dead in a Costco parking lot and required AAA to jump More

by Lucky dog
Recommend Dealer
Yes
Employees Worked With
Adrian Ortega
Apr 03, 2023 -

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

March 28, 2023

Had oil changed , they did maintenance and and let me know when the work was finished. Thanks More

by drpal47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 29, 2023 -

Gunn Honda responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

March 28, 2023

Sales and service has been really good, up until this last visit. Price for service was outrageous as was the time it took. More

by Kwaakatsina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arien
Apr 03, 2023 -

Gunn Honda responded

Hi Kwaakatsina, we apologize for the inconvenience. Please know that we will be addressing this review with the team so they can learn from it and better serve you moving forward. Thank you.

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