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Gunn Honda - Service Center

San Antonio, TX

4.7
2,117 Reviews

2,117 Reviews of Gunn Honda - Service Center

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February 22, 2023

they were very helpful and considerate of my time. I had a A127 and they were able to get it out of the shop in less than 3 hours More

by kconkle17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon Honore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parish Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Pendergrass-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Valague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

February 22, 2023

Always look forward to getting my cars serviced here. Never have issues and always a pleasure More

by DannyJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parish Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Pendergrass-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Valague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Gunn Honda responded

Thanks so much for sharing your experience with us, Danny Jr.. We hope to see you again soon.

February 20, 2023

Gunn service department has been consistently fair, honest and knowledgeable in helping us maintain our 2007 Honda Odyssey over the years!! More

by Jlluzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Olivieri, Reynaldo Trujillo,
Feb 21, 2023 -

Gunn Honda responded

Jlluzon, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

February 13, 2023

Service at Gunn has always been great. In the present situation the original equipment tires were poor and prematurely falling apart. More

by Sdg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby P.
Feb 14, 2023 -

Gunn Honda responded

Thank you for choosing Gunn! So glad you had a great experience.

February 07, 2023

Great staff & service once again. repair was on time once parts arrived & vehicle back on the road quickly. thanks to all @ Gunn Honda ! More

by MCDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 08, 2023 -

Gunn Honda responded

Thank you for coming to see us, MCDog! Let us know if there is ever anything we can do for you.

January 30, 2023

service was started on time per my appoint and completed on time. Cost of service was as quoted. More

by jerryinct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanti Vong
Jan 31, 2023 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

January 27, 2023

I had an appointment. No rep met me in the driveway. Maintenance took too long for minor items. More

by Woolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Gunn Honda responded

Woolf, we apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

Jan 31, 2023 -

Woolf responded

Gunn Honda has always treated me with the utmost respect. I only use Gunn for maintenance and will continue for the life of the car. At my age I cannot afford car problems. I have been a loyal customer for 6 years and plan on continuing the practice. Thanks for the explanation. The Veterans discount is also appreciated. Frank Woolf

January 26, 2023

Joe Esparza is a real pro. I feel like I can absolutely trust him to take care of our Hondas. More

by Smilin' Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jan 26, 2023 -

Gunn Honda responded

Thank you, Dave! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

January 26, 2023

Joe provided very good service and was very knowledgeable. The turnaround time in completion of service was also good. More

by N.fredette
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I indicated the only Joe listed. Hope this is correct.
Jan 27, 2023 -

Gunn Honda responded

Thank you, N.Fredette! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

January 25, 2023

A constant disappointment Gunn dealership is from the lack of knowledgeable employees to the lack of care and concern of their customers. Why is it that my car is in worst condition after I received it More

by lady00091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name of employee I dealt with is not known. You have a record of this
Jan 26, 2023 -

Gunn Honda responded

Hi, we are very sorry to hear this. Would you mind giving us a call at (210) 775-1663 so we can learn a little more about your experience?

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