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Gunn Honda - Service Center

San Antonio, TX

4.8
2,104 Reviews

2,104 Reviews of Gunn Honda - Service Center

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July 14, 2021

Great service after the sale! I've been a customer for 14 years (5 Hondas)! I would recommend Gunn Honda to all friends and family. More

by arcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freeman Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Esparza, Steve Harwood
Jul 14, 2021 -

Gunn Honda responded

Thanks so much for the positive feedback! Glad to have you as a part of the Gunn family!

July 12, 2021

Rosa Rodriguez was great getting my car serviced . I do have a complaint getting someone to answer the phone once I’m transferred . Being on hold for 25 to 30 minutes is not acceptable More

by Sausedaroger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Gunn Honda responded

Thanks for letting us know about your experience and thank you for choosing Gunn.

July 10, 2021

Excellent service ...in everything.i was helped with and with purchasing new tires i received a great deal.bobby pastrano was excellent in assisting me More

by E17salinas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Pastrano
Jul 12, 2021 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

July 07, 2021

Service advisor was knowledgeable and courteous. He met me promptly. He promptly called when car was ready and made sure I found my car after the service was complete. He also advised me on upcoming requir More

by Planetdomino
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Gunn Honda responded

Thanks for the review! We’re glad we were able to provide you with a great customer service experience.

July 05, 2021

Everyone goes out of their way to speak to you and make you welcome. My rep Toni in the service department was very helpful And kept me up-to-date is where my car was in the process of the service. He made More

by rewebster18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni service dept
Jul 06, 2021 -

Gunn Honda responded

Thanks for letting us know! We’re glad we could provide you with a great experience.

July 04, 2021

Chanti was awesome and took care of my tire issues quickly and also my state inspection! Would definitely recommend this dealer for all your Honda needs! More

by manny2385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanti
Jul 06, 2021 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

July 02, 2021

Toni was honest and very helpful in addressing our Honda Odyssey service! Thanks for helping us get our AC fixed without finding new things to fix and without a huge bill. More

by Dghancock93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Jul 06, 2021 -

Gunn Honda responded

Thanks for the great feedback! We’re glad we were able to provide you with a great experience.

July 02, 2021

Rosa was great! Very courteous and knowledgeable. Knew exactly what she’s doing! More

by Bcliff7722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Gunn Honda responded

Thanks so much! We’re glad we were able to provide you with a great customer service experience.

July 01, 2021

If Joe T was taking care of my car, he takes care of you!! Toni was supposed to be taking care of service and did a terrible job!! Replaced wipers and they didn’t need to be replaced!! More

by Murldolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bad service with Toni!!! Never communicated
Jul 01, 2021 -

Gunn Honda responded

Thanks for letting us know about your visit. We apologize for your experience and have passed along your comment to our service team.

July 01, 2021

Always had service done in timely manner, but, the other day I went there at 1130am because tire pressure light was on. I was in express line but did not get out of there until 2:53pm. They seem to have f More

by Sboone998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanti Vong
Jul 06, 2021 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

Jul 07, 2021 -

Sboone998 responded

Not only was i disappointed- yesterday, i discovered they left the cap off the wheel when they put on the new tire. Now, i will have to make a special trip 20 miles. from where i live to get another one put on. I just dont understand what has happen to this dealship. Maybe they are under staffed but they need to get it together. Today i am going in and i hope there wont be any delay in getting this taken care of.

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