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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
503 Reviews

503 Reviews of Guntersville Chevrolet - Service Center

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February 23, 2025

Everyone at the dealership that I met was great. David, CJ and the service manager, I think his name was Craig was very nice. The only thing that was wrong was, whoever the clean up person is cove More

by randalltallent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Guntersville Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Guntersville Chevrolet. Thank you again for choosing Guntersville Chevrolet and we hope to see you again.

February 19, 2025

Kevin does a great job of finding time within the schedule to have my truck serviced. I’m much appreciative of the updates he provides throughout the process. More

by ANeSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to Kevin here at Guntersville Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2025

Feels like home. Great service dept. I always get senior discount which is good. Wait time is quick. Coffee is good. Flexible with appointments. Usually they hook me More

by Greg Canfield
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Ramirez
Feb 13, 2025 -

Guntersville Chevrolet responded

Greg, your satisfaction is important to us, so we want to sincerely thank you for choosing Guntersville Chevrolet and we hope to see you again soon!

February 10, 2025

Feels like home. Great service dept. I always get senior discount which is good. Wait time is quick. Coffee is good. Flexible with appointments. Usually they hook me More

by Greg Canfield
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Ramirez
Feb 13, 2025 -

Guntersville Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 10, 2025

Feels like home. Great service dept. I always get senior discount which is good. Wait time is quick. Coffee is good. Flexible with appointments. Usually they hook me More

by Greg Canfield
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Ramirez
Feb 13, 2025 -

Guntersville Chevrolet responded

Greg, your satisfaction is important to us, so we want to sincerely thank you for choosing Guntersville Chevrolet and we hope to see you again soon!

February 07, 2025

Extremely pleasant! quick to assist. The entire process was effortless. Callt the next day to make sure I had a great experience. More

by bassinfemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Guntersville Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Guntersville Chevrolet and we hope to see you again soon!

February 01, 2025

I’m very pleased with Guntersville Chevrolet service and all of the individuals I dealt with. More

by J Shirl Dollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

January 20, 2025

Repair quote was close to final actual cost, technician completed job in a timely manner, repair warranty exceeds the ones from local specialty repair shops, service advisor and manager addressed any conce More

by rmartin4063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittanie Fant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Guntersville Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2025

No rental car assistance. I paid 48,000 for a vehicle that was under warranty and had to pay hundreds of dollars to rent a car. Didn’t get updates unless I asked for them. More

by amanda.tidmore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Russell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Guntersville Chevrolet responded

Hi Amanda, Thank you for taking the time to share your feedback with us. We are sorry that there was lack of communication on our part and that we didn't have a loaner vehicle for you at the time. I understand that our Service Manager, Craig, has been able to discuss this further with you, and that we are reimbursing you for the rental car. Again, we are sorry that this happened. Thank you for reaching out to us and allowing us to make this right for you! Sincerely, Katie R.

January 18, 2025

Everyone was kind and courteous. The waiting area was very nice. It took about as long as they told me. More

by caroldowdy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Guntersville Chevrolet responded

Thanks! we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

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