Kevin Russell
Kevin Russell at Guntersville Chevrolet

Kevin Russell

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

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4.9
169 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

20 yrs, 4 mos

Languages Spoken

English English

4.9

169 Reviews

Write a Review

169 Reviews of Kevin Russell

May 23, 2026

Dealership Rating
Employee Rating

They are very nice helpful and honest so for that I respect for what they do thank you More

by wallacemarbury991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Jones , Jonathan Ramirez

May 23, 2026

Dealership Rating
Employee Rating

We needed a part for our tailgate. Kevin was able to find the part earlier than originally anticipated. It was repaired the next morning after the part arrived!! More

by Spsims467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 22, 2026

Dealership Rating
Employee Rating

Staff was friendly, but very slow and inconsiderate! !totally tried to oversell services. I came in with a specific issue and knew exactly what the problem was. I spent 5 hrs editing in line (?which was More

by ronburwell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ned Jones , Jonathan Ramirez

May 17, 2026

Dealership Rating
Employee Rating

Good communication about the job. Tires were priced fairly. There was no pressure for anything else to be fixed. Thanks More

by Spsims467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Jones , Jonathan Ramirez

May 23, 2026

Guntersville Chevrolet responded

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2026

Dealership Rating
Employee Rating

I was there for a simple oil change and it took over an hour and a half More

by tmccreless
Recommend Dealer
No

Other Employees Tagged: Kevin Russell

May 19, 2026

Guntersville Chevrolet responded

Hi there, Thank you for taking the time to share your feedback with us. We are very sorry that you had such a long wait when you came in. Two customers had come in before you and so things just got backed up. Our manager, Craig, has been reaching out to apologize personally and see what we can do to make this right, but he hasn't been able to connect with you yet. We appreciate you choosing us for your oil change, and we hope we can make your next appointment run more efficiently. Thanks again for reaching out, and we hope to hear from you soon! Sincerely, Katie R.

May 11, 2026

Dealership Rating
Employee Rating

5 I had a great experience. Kevin was knowledgeable and very helpful. The staff was great as well. More

by aholbrook1285
Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell

May 21, 2026

Guntersville Chevrolet responded

We're happy you found Kevin to be so supportive during your experience here at Guntersville Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.

May 07, 2026

Dealership Rating
Employee Rating

Always a good experience. Everyone is so friendly and pleasant. Always know what’s going on with my car More

by Johnboy917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! We hope you have a great day!

May 06, 2026

Dealership Rating
Employee Rating

Best service manager I’ve ever had the pleasure of dealing with for all my cars and truck service needs ! More

by Scott N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Jones , Jonathan Ramirez

May 21, 2026

Guntersville Chevrolet responded

Scott, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2026

Dealership Rating
Employee Rating

Great experience fast service and excellent work very pleasurable visit Very accommodating and very hospitable More

by joeych38
Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell

May 08, 2026

Guntersville Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Guntersville Chevrolet. We look forward to your next visit! Take care!

May 01, 2026

Dealership Rating
Employee Rating

I was denied the technician I requested because I know him and he took my vehicle to the dealership for me. That's stupid. More

by aa.sawyer.j
Recommend Dealer
No
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