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Gunther Kia of Fort Lauderdale - Service Center

Fort Lauderdale, FL

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666 Reviews

666 Reviews of Gunther Kia of Fort Lauderdale - Service Center

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October 23, 2024

This concerns Gunther Kia's service department. If you need anything other than standard scheduled service, prepare to wait all day. We had an 11:00 AM appointment and were told it would take 2 hou More

by bruce.mishkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janii Fitzpatrick
July 04, 2024

Simply put: they are a trap. They keep your car hostage with the diagnostic fee, either you do the service when you know they are xx you ou you have to pay the fee. They are part More

by paris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Any one
February 08, 2023

Been Kia customer for almost 3 years and our experience at this location is making us think twice if we want to continue being customers. Never had any issues at other locations when it came to having you More

by AE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
October 07, 2022

I am very disappointed with Gunther Kia Service Deprtment. I have a 2014 Kia Sportage. I use to go to Hollywood Kia but didn't like the customer service so I switched to Gunther Kia. In June I too More

by Heather.Reichenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan and Wilfredo are not listed but they get 5 stars from me.
January 20, 2022

I went in for tire rotation . It took 2 hours. They did a oil change which I didn’t need and did not tell them to do. I said what is taking so long for a tire rotation? I had an appointment for 10:00 , I did More

by Middle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica
November 11, 2021

Been trying to get a service appt for 4 days. Left message for Randy who mever returned my call. The service manager conveniently not available. Moved on to Coral Springs Kia. Got thru in 5 mins. More

by hopejackson7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Garcia
February 03, 2021

Service was good and what was expected. My service advisor was pleasant and gave me updates throughout the process. He offered a ride to where I wanted to go, even while the regular shuttle driver was More

by scottmoore08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
September 04, 2020

The staff are very friendly, but more important is the quality of work which is very low and not performed correctly. The last 3 appointments have all been performed poorly. I do not believe they have a More

by JASONZEIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Stultz, Bill Garcia, Joe Healey
June 17, 2020

William (Bill) Garcia the service manager is exceptional! He went above and beyond!! I wish he was my device manager back home. A++ Monique D More

by bellavida925
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
June 02, 2020

I have had poor customer service since day one of purchasing my vehicle there. Anytime I need to make an appointment I have to wait at least three weeks to get an appointment. So much for having free More

by breed1324
Recommend Dealer
No
Employees Worked With
Bill Garcia
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