Gunther Kia of Fort Lauderdale - Service Center

This concerns Gunther Kia's service department. If you need anything other than standard scheduled service, prepare to wait all day. We had an 11:00 AM appointment and were told it would take 2 hou If you need anything other than standard scheduled service, prepare to wait all day. We had an 11:00 AM appointment and were told it would take 2 hours for a diagnosis. After 2.5 hours I asked the service rep about my car's status and he didn't yet know. I told him that he said it would take 2 hours for the diagnosis and he replied, "I said it would take at least 2 hours," he lied. When I finally got the diagnosis after 4 hours of waiting, I was told that they needed to order a part and couldn't do the repair. So that was that and I drove home angry and wholly unsatisfied with Gunther Kia's service department. You should also know because I was told this: "Your appointment time is with a service advisor." Be prepared to be lied to and worse from this dealer's absolutely horrible service department. More

Simply put: they are a trap. They keep your car hostage with the diagnostic fee, either you do the service when you know they are xx you ou you have to pay the fee. They are part They keep your car hostage with the diagnostic fee, either you do the service when you know they are xx you ou you have to pay the fee. They are part changers, not mechanics. My next car WILL NOT BE A KIA. More

Been Kia customer for almost 3 years and our experience at this location is making us think twice if we want to continue being customers. Never had any issues at other locations when it came to having you at this location is making us think twice if we want to continue being customers. Never had any issues at other locations when it came to having your vehicle serviced. Always paid $99 dollar, but for a strange reason this location does things differently. Been at this location for 3 times and paid the $99. Even my spouse was being charged the same amount. The last visit was charged $111 that did not make any sense, when questioning the amount being told that it was a courtesy. That made me more concerned because all of a sudden was a courtesy when we never asked for anything to be discounted. On top of this situation we had service that was not completed 100% a few times being there and being charged for the items. If we didn't notice the other time, they would of kept charging for it not letting us know. The last visit we observed the technician servicing our vehicle, we were surprised what we saw. We asked for the tires to be rotated, he never. He just did the basic service and after noticing this. I went to speak to the service advisor and stated that she was told that the rotation was done. I showed her how the tires are marked because of the experience that we already encountered in the past. She had the technician do the rotation and after the technician was done. He approached us to apologized, states that he was to busy and did not feel like doing the tire rotation. After hearing him speak makes you think how many customers they have done this too. Pay for service not being completed 100% because it was too busy and didn't feel like doing it. The dealership doesn't have a good system in place when it comes for customers that makes appointments, customers that do make appointments end up waiting longer than usual. For a regular service you would be waiting almost 4 hours. More

I am very disappointed with Gunther Kia Service Deprtment. I have a 2014 Kia Sportage. I use to go to Hollywood Kia but didn't like the customer service so I switched to Gunther Kia. In June I too Deprtment. I have a 2014 Kia Sportage. I use to go to Hollywood Kia but didn't like the customer service so I switched to Gunther Kia. In June I took my car to Gunther Kia for a chirping noise in my engine. I told them that I was pretty sure it was the AC. When I turned the AC off, the noise stopped and when I turned the AC back on the noise started again. **Side note, i have an extended warrantee.** About 2 hours after I got there they told me that the chirping noise was from my serpentine belt. Now I am not a mechanic so I went with it. I was charged $40 for the belt and $200 to put it in. Absolut robbery! When I went home and my other half drove the car, he still heard the noise. Since I just left Kia, I decided to wait and see if the noise gets worse or stops. Per Hollywood Kia my warrantee was still good through November of 2022. Fast forward to October, I had to do an oil change so I made an appointment with Gunther Kia. When I took my car in, i asked them to check out the chirping again. The mechanic called me 3 hours later and said he didn't hear the chirping. I told him to get back in the car and shut everything off. Driver for a few moments and turn AC on. He will hear it. I also told him that I knew it was the clutch in the compressor for the AC that is going. My man does AC work for a living and already looked at it. But I have a warrantee so I brought it to Kia to fix. Mechanic said I was right and he will take the car out again and get the compressor switched out. Around 4 hours later I get anther call that my warrantee was expired 3 weeks prior. Now Hollywood Kia told me multiple times that my warrantee was expired in November. Now I am irritated. I called the warrantee company to see if they would push the claim through. They asked me to have Kia send the report from June when I first brought the car in for the issue so they could see if this was a prior issue. Gunther sent it in. At around 5pm i went to pick up my car. Had a talk with the service manager, which was very nice but did not want to take responsibility that Gunther's mechanic did not diagnose my car correctly in the first place and that is why Gunther is now trying to charge me $1,000 to change out the compressor. My AC works, its just making a noise. I did not have them do the work. I did go purchase another extended warrantee but with my new one, I can go to any certified mechanic shop. I will not go back to Kia again. They overcharge and when the mechanic misdiagnoses the car, they don't want to admit it. I am done with dealerships service departments. & I read a review about the sales men brushing you off there. I got the same thing when the Service rep. was trying to hook me up with a finance gentleman to get a new extended warrantee... Juan and Wilfredo helped me. Great guys!! Answered all my questions and had great customer service skills! Alex on the other had told the Service Rep. to find someone else to help me. He was sitting in his office leaned back in his chair on a obviously personal call and didn't want to hang up to help a customer. Sad. More

I went in for tire rotation . It took 2 hours. They did a oil change which I didn’t need and did not tell them to do. I said what is taking so long for a tire rotation? I had an appointment for 10:00 , I did oil change which I didn’t need and did not tell them to do. I said what is taking so long for a tire rotation? I had an appointment for 10:00 , I didn’t leave until 12:20. I told them they get an F in service More

Been trying to get a service appt for 4 days. Left message for Randy who mever returned my call. The service manager conveniently not available. Moved on to Coral Springs Kia. Got thru in 5 mins. message for Randy who mever returned my call. The service manager conveniently not available. Moved on to Coral Springs Kia. Got thru in 5 mins. More

Service was good and what was expected. My service advisor was pleasant and gave me updates throughout the process. He offered a ride to where I wanted to go, even while the regular shuttle driver was advisor was pleasant and gave me updates throughout the process. He offered a ride to where I wanted to go, even while the regular shuttle driver was out. The service took a little longer than expected but I was surprised by a courtesy car wash! It was a nice touch after having a bad experience elsewhere the last time I had service. Thanks Chris! More

The staff are very friendly, but more important is the quality of work which is very low and not performed correctly. The last 3 appointments have all been performed poorly. I do not believe they have a quality of work which is very low and not performed correctly. The last 3 appointments have all been performed poorly. I do not believe they have a system of quality control and the actual service techs made many mistakes on my last several visits. I sort of lost faith and stopped going to Gunther for service. More

William (Bill) Garcia the service manager is exceptional! He went above and beyond!! I wish he was my device manager back home. A++ Monique D He went above and beyond!! I wish he was my device manager back home. A++ Monique D More

I have had poor customer service since day one of purchasing my vehicle there. Anytime I need to make an appointment I have to wait at least three weeks to get an appointment. So much for having free purchasing my vehicle there. Anytime I need to make an appointment I have to wait at least three weeks to get an appointment. So much for having free oil changes. Do not purchase the extended warranty because you can never get service deeply upset With this Kia dealership. More