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Gunther Kia of Fort Lauderdale - Service Center

Fort Lauderdale, FL

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667 Reviews
Call Service Center (954) 800-2119

667 Reviews of Gunther Kia of Fort Lauderdale - Service Center

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April 16, 2019

Friendly fast service I was in and out in less than an hour. Best service center hands down. I will be back for all of my service ness. Thanks again More

by LISSYABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Stultz, Bill Garcia
Report | Print
Apr 17, 2019 -

Gunther Kia responded

Lissyabs, thank you for relaying that Gunther Kia provided you with the best service experience hands down. We look forward to having you back in soon.

April 12, 2019

Service Very help,friendly only issue time for wait. I would recommend your dealership.need some shops in the lobby to buy accessories mr.lopez was great. More

by MRS.AQUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Lopez
Report | Print
Apr 12, 2019 -

Gunther Kia responded

MRS.AQUA, thank you for your patience while you awaited the completion of your vehicle's service. We appreciate your recommendation for Kenny and the experience you received.

April 11, 2019

Bad service Definitely the worst customer service. More than 4 hours to complete 1.5 hour service. The car has been moved several times from working stations for More

by MARZIOBONANNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Stultz
Report | Print
Apr 12, 2019 -

Gunther Kia responded

Marzio, after receiving your review, we took the liberty of looking into your visit to get a better understanding of your experience with us. Our records show that you arrived at 9:12 AM for an oil change and tire rotation. We projected the completion time of your service to be 11:00 AM. This completion time was met; however, other services were recommended to you (which you approved) included power steering exchange, engine filter, and HVAC. We can confirm that these additional services added more time to your visit as well as there was a layover between the exchanging of technicians. This can explain why you saw your vehicle move to several times working stations. By 12:58 PM your service visit was completed. We greatly appreciate the time you dedicated at our dealership and thank you for your patience. We hope this helps to understand your experience a little better and we ask that you please reach out to Ryan Stultz or John Adams if you would like to address the matter further. Thank you for your time.

April 09, 2019

Horrible I paid for a used car and within a 4 week I had to bring it back twice for a rpm problem. Which I needed a brand new transmission! So disappointed tha More

by TIEJDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Stultz, Jasmin Small
Report | Print
Apr 09, 2019 -

Gunther Kia responded

Tiesha, I appreciate your feedback. When we inspected and serviced the vehicle it was in excellent working condition and all necessary repairs were made. Unfortunately, one thing in life is certain, cars will need repairs. This is exactly why Kia offers one of the best warranties in the automotive industry and your transmission replacement is completely covered under warranty. When issues such as this arise, I don't believe it is fair to blame anyone; things are going to happen and we will always do everything in our power to correct them. I hope you can understand that and also hope you will reconsider your review to reflect Gunther in a better light with the understanding that this issue is not one we created, rather one we are going to fix. I greatly appreciate your business and would be happy to discuss this further if you would like. Kindest Regards, Joshua Clinton

April 08, 2019

Good Service Good service, car needed a replacement car, was given a rental to use while car was being serviced. Kenny was on top of the case, let me know when the More

by ALGUGIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Lopez
Report | Print
Apr 10, 2019 -

Gunther Kia responded

ALGUGIG, your service visit was accommodated accordingly and carried out in a convenient manner for you. We are glad to have been of help and hear how Kenny was on top of your vehicle's servicing. Thank you for your 5-star review.

April 05, 2019

Excellent last time i was there service wasmediocre this time representativ pay attention to my complain and fix my problem, need people like Bryan to do god jo More

by VIC.CEVALLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Stultz
Report | Print
Apr 05, 2019 -

Gunther Kia responded

VIC, with each visit to our dealership our service department earns your satisfaction by serving your needs and addressing your concerns. Thank you for your job well done for Ryan and the Gunther Service Center.

April 03, 2019

Very satisfied I was early for my appointment and was assisted by Joe Heredia. I had entered auto information into the internet and found the problem of my loud eng More

by MARYDODONNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Heredia
Report | Print
Apr 04, 2019 -

Gunther Kia responded

Mary, you can bet that we are thrilled to receive your review and hear how our service team was able to rectify your ongoing issue with your Kia's engine. After diagnosing the matter, your vehicle was properly and promptly repaired with the help of Joe and our Kia techs. We are proud to know that making the drive out to our dealership is well worth it! Thank you for stopping by.

April 02, 2019

Great Service Ryan was prompt, courteous, and friendly. I arrived without an appointment and was out as promised within two hours. He was quick to inform me of the More

by VICTOR_AND_SONS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Stultz
Report | Print
Apr 04, 2019 -

Gunther Kia responded

VICTOR_AND_SONS, your recognition for Ryan and the quality level of customer service he delivered is greatly appreciated. Thank you for observing the prompt, patient, and courteous experience he was able to provide to you and other customers around.

April 01, 2019

service experience I was very pleased. I was told it would take an 1-1/2 hours but it only took 40 minutes. waiting area was very accommodating. Thank you. More

by PATTY.MANNELLINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Stultz, Bill Garcia
Report | Print
Apr 02, 2019 -

Gunther Kia responded

Patty, hearing that your visit was conducted and completed in a timely manner is exactly what we like to hear. Thank you for sharing what an accommodating experience our service team was able to provide to you!

March 29, 2019

MuMIA SOUL DIVAMOBILE IS TAKEN CARE OF LIKE A BABY. Too MY K. SOUL in for service and a minor problem was found. It was being repair and I was ABSOLUTELY kept informed. The problem couldn't be finished More

by HONEY G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garfield Simpson and Jalani, Joe Heredia, Ryan Stultz
Report | Print
Mar 29, 2019 -

Gunther Kia responded

HONEY G, we are happy to hear our team here at Gunther Kia took great care of you and your Diva-Mobile! Even though your vehicle needed additional time for repairs, we were able to conveniently accommodate you with a rental in the meantime. Thank you for your compliments on how our facilities and our team provide you with comfort and joy during your visits.

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