Gunther Kia of Fort Lauderdale - Service Center

Great dealership! I bought my 2011 Kia Soul in 2010 from Gunther. Neil Stokes was my salesman - he was great! Very professional but friendly too. I've taken my car f I bought my 2011 Kia Soul in 2010 from Gunther. Neil Stokes was my salesman - he was great! Very professional but friendly too. I've taken my car for service numerous times and Gunther has always had the car ready as promised - or many times, earlier! The majority of the time, Bill Garcia was the service writer and he was always fantastic. The other guys were the same - the service department is always friendly, efficient and if necessary, explained anything unexpected very clearly. I would highly recommend Gunther for both sales and service. More

I went to Gunther Kia for a diagnostics and paid $100. Told Bill my Sedona has a bad hesitation when I press on the gas, he said I need a completel diagnostic. Came back I needed $1900.00 worth of work do Told Bill my Sedona has a bad hesitation when I press on the gas, he said I need a completel diagnostic. Came back I needed $1900.00 worth of work done. I went to another mechanic for a second opinion, left my car there for 6 days and never got an answer so I took my car back. So I went home and researched my problem (hesitation )on google and an answer popped up to check my intake hose, if it has a crack that could be my problem,so I researched where this hose would be under my hood and found it to be right on the very top of my engine so I examined it an found 2 BIG gaping holes in it, it took me 5 seconds to find it,( you would have to be completely blind not to see it) I duct taped it until I could get it replaced and my hesitation is gone and my car purrs like a kitten. KIA never put the hose in their report as needed. So if I let these morons fix everything on their report and spent $1900.00 it still would not have fixed the problem that I originally went it for. What is wrong with people. Are they really mechanics. NOT a happy person right now....OH and by the way I can change the hose myself, very easy. More

The last time I had my vehicle serviced here, Orlando convinced me that my alignment was off and sold me a lifetime alignment package for $204. He said because of the uneven wear pattern on the tire it n convinced me that my alignment was off and sold me a lifetime alignment package for $204. He said because of the uneven wear pattern on the tire it needed to be done. Because I was leaving town that weekend with my 2 small children and wife, I did not want to take any chances so I had it done. Well, apparently they did not mind taking chances with the lives of my family because after I left that place, the car became increasingly shaky over the next few weeks. The car got so bad that it started creaking like an old wooden ship when we backed the car up, it was shaking hard at 30 MPH and higher, and we had to turn the wheel an 1/8th of a turn to the left to keep the car straight. It got so bad, I had to check the tires to see what was happening and luckily so because there was practically a strip of tire missing from the inside tread of the driver side rear tire. At one spot, there was an oval shaped wear pattern which exposed and wore away the steel belt, leaving the final soft layer of tire exposed. My family could have died as a result of this dealership's negligence. Maybe that is the sales tactic for the "lifetime alignments", kill the family so they don't return to collect on further alignment services. I immediately called and left a message for Orlando to have it either corrected or my money refunded at the very least; however it has been almost two (2) weeks and no call back. The very next day, I took my Kia Sorento to a real tire and alignment shop and had the damaged tire replaced and the piece they forgot to tighten repaired. I tried to dispute the charge on my card but they would no let me. Do not, I mean do not go here for service, besides waiting until you are old and gray for your car to get an oil change, you may also be risking your life by doing so. More

when we bought our kia sorento in 2012, my wife bought the service package. BIG MISTAKE! DO NOT PURCHASE THE SERVICE PACKAGE!! *warning*. every time i came here to have the car serviced, they told me it w the service package. BIG MISTAKE! DO NOT PURCHASE THE SERVICE PACKAGE!! *warning*. every time i came here to have the car serviced, they told me it would be fast. i have been here since 0815 today waiting for a simple oil change. it is now 1100 and i am still waiting. take your kia anywhere else for service or do it yourself. do not pre pay for service, you lose out with the lost time alone. i have maybe 5 scheduled services left and i refuse to come back, they can keep that money! More

The service department is very slow. Took my car in and made the mistake of waiting. Had a 10:30 appointment and left at 2:00. It takes 20 minutes to change oil, rotate tires and inspect the car. How long made the mistake of waiting. Had a 10:30 appointment and left at 2:00. It takes 20 minutes to change oil, rotate tires and inspect the car. How long does it take to wash a car? 10 minutes? Dont pay in advance for the oil changes when you buy your car, its a waste of money. More

Mr. Patrick Villedrouin is among the worst in the industry. He says what you like to hear only to fall short on his word. Service the worst. Out of 5 visits 2 visits Issue with vehicles wer industry. He says what you like to hear only to fall short on his word. Service the worst. Out of 5 visits 2 visits Issue with vehicles were not corrected ( 8,000 miles) 1 visit vehicle was returned assembled 1 visit vehicle was damaged. 1 visit no issues vehicle was returned dirty. Try getting them on the phone GOOD LUCK!!!! %80 failure rate WAY TO GO!!!! More