Gunther Volkswagen of Fort Lauderdale

excellent always receive excellent customer service and my vehicle is perfectly serviced every time. Quick , efficient and always told about how much longer it always receive excellent customer service and my vehicle is perfectly serviced every time. Quick , efficient and always told about how much longer it would take to finish service. More

Above and beyond I arrived to a welcoming and upbeat service tech, who was very clear about service and time to complete the job. The mechanic finished early and went I arrived to a welcoming and upbeat service tech, who was very clear about service and time to complete the job. The mechanic finished early and went above and beyond by replacing a broken sunviser. Good job More

Excellent experience as always at Guenther Every time I visit the service center Rob always handles all my issues in a professional manner and I am always a satisfied customer I don't let anyon Every time I visit the service center Rob always handles all my issues in a professional manner and I am always a satisfied customer I don't let anyone touch my car other than Guenther More

Easy exchange Needed to replace battery on my 2017 Golf Sortwagen.. Discovered that it was covered under warranty, in & out in a couple hours without an appointment Needed to replace battery on my 2017 Golf Sortwagen.. Discovered that it was covered under warranty, in & out in a couple hours without an appointment. More

Good service but took over an hour longer Everything went well. My service agent was knowledgable and courteous. Two things... The service went from taking an hour and a half to 3 hours. Everything went well. My service agent was knowledgable and courteous. Two things... The service went from taking an hour and a half to 3 hours. The bathroom at the dealer needs a better ventilation system since someone was using the toilet and the smell was unbearable. More

Best salesman ever! Rohn Henry- by far my best ever salesman! Low-key, informative, super nice, soft spoken. Rohn spent so much time with me. Answered all of my ques Rohn Henry- by far my best ever salesman! Low-key, informative, super nice, soft spoken. Rohn spent so much time with me. Answered all of my questions but was never pushy. Even delivered it to me an hour North. I think I would have felt guilty if I had bought from anyone else. Thanks Rohn! Appreciate all of your help. More

Service visit Alessandro went out of his way to make my experience great. He is personable but respectful, very efficient and with very good communication skills, Alessandro went out of his way to make my experience great. He is personable but respectful, very efficient and with very good communication skills, kept me informed at all times Thank You!! More

Passat Best service department around. they kept me up to date on my repair. Fixed my problem, and put me in a loaner. I will definitely be back for my next Best service department around. they kept me up to date on my repair. Fixed my problem, and put me in a loaner. I will definitely be back for my next service. More

So so I have been getting service/ leasing cars from Gunther Volkswagen for about 15 years and I can say this is the only time I have had bad service. I had I have been getting service/ leasing cars from Gunther Volkswagen for about 15 years and I can say this is the only time I have had bad service. I had an appointment at 8 my service advisor was not there till 8:10-8:15. Then he just took the key and gave me a card, no talking to me about my car and said it would be done in an hour and a half and I could wait. I told I needed a shuttle because I had my small children with me and I never saw him again. After waiting for about 30 min I went to go approach some people in service who I am familiar with they were very kind and helpful and got me the shuttle very quickly. Then around 12:30 pm I heard from the advisor, which was 4 hours later not 1 and a half thank god I went home with my kids. He told me my car was ready and I asked to have the shuttle come get me as I needed a ride. Well long story short another hour and a half passed by and no shuttle so I call back. I speak with someone and they let the shuttle know I need to be picked up and it’s at my house within ten minutes. I can’t remember who this advisor was but honestly he had zero communication skills and that’s what was annoying. If my car was going to take awhile ok fine no problem just tell me. If shuttle couldn’t get me just tell me I would have Uber. Like us all I had a schedule for my day, it was just inconsiderate and unprofessional. Part of the reason I have been leasing from you guys for so long is your excellent service. i hope it never happens again to me. More

Great experience The easiest visit to a dealership in my life. Clear, professional and to the point. It took a very short time to be out with my new car. The easiest visit to a dealership in my life. Clear, professional and to the point. It took a very short time to be out with my new car. More