"an awesome experiance without the BS"
I had a great experience and im very happy with the vehicle i purchased and feel it was a great price for the options i was receiving. Very happy with the the experience and the vehicle.
"Service was good but again no Loaner"
I give my Service Administrator Robert Milton 5 stars, he is very nice and very competent. Again and we will have this discussion over and over again. In my opinion and expert with excellent Customer Service in my Home Country Germany as well as in other VW Dealerships (Vista) they offer a customer a Loaner for every Service of a brand new VW. I was not buying a used one, I spend almost 29K for a NEW VW Jetta SEL Premium. I don’t care if BMW, Lexus are more than twice the price, I care that a Service must match. I disagree with Gunther’s policy that a customer has to wait at least 3 hours before a customer is eligible for a Loaner or a Rental Car. Gunther advertised the Dealership as an “upscale Dealership”, so an “upscaled Dealership” should rethink about a “Ghetto” policy!!!
"Rob was excellent!!!!"
Rob made my experience extremely pleasant. He explained everything to a tee and was very professional. I will be going back there anytime my car needs service and would recommend everyone I know to go there as well thanks to rob