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Gunther Volkswagen of Fort Lauderdale

Davie, FL

4.7
1,111 Reviews

1660 S State Road 7

Davie, FL

33317

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Showing 1,111 reviews

March 31, 2019

excellent service. took VW Tiguan for 10k oil change and took 2.5 hrs to complete with additional battery change (under warranty). purchased 3 VW from dealer but service More

by JM5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clifton Clarke
Apr 01, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

JM5, it sounds like your battery and oil change were carried out and completed excellently. We thank you for driving the extra miles to Gunther so that we can make your service experience a true pleasure!

March 31, 2019

My car was there a day and was misdiagnosed. I took my car to Gunther, it was there for an entire day. It was misdiagnosed. I ended up taking it somewhere else to get it fixed. I went back to Gun More

by DEBRAJACKSON33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Healey, Robert Milton
Apr 15, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Debra, your vehicle was brought in to our dealership and diagnosed for a misfire condition which was ultimately determined to be a faulty fuel injector. The diagnosis performed was thoroughly documented and you were advised of all potential issues with the vehicle to include ignition coils and spark plugs. Upon completion of diagnosis, you elected to have your vehicle repaired elsewhere (a non-vw facility). When you returned, Joseph took the time to explain the diagnostic process as well as go over the invoice you were originally provided. This clearly stated that a new ignition coil and spark plug were test-fitted to your vehicle and that the misfire persisted – it was definitely diagnosed as a faulty fuel injector and we have the facts and information to prove it. After presenting our evidence and proving that our services were rendered professionally, you continued to discredit our work. It is unfortunate to hear that your visit didn't go exactly as you planned. We hope you can respect our processes as we stand behind our products, staff, and procedures in order to ensure a great experience for every customer. Thank you for your time.

Apr 15, 2019 -

DEBRAJACKSON33 responded

Your reply should have been directly to me, not on a website. All work done to the car previously was done at Gunther, that problem had existed the entire time and was never diagnosed or repaired. You neglected to mention how rude and unprofessional your service manager Joe was to me. That is behavior that should not be accepted, explained away or tolerated, especially by a company that stands by their name and service. Customers should not be treated in that fashion regardless of whether we disagree or not. My biggest issue was not only the misdiagnosis, since the coil was replaced at a non be facility and not a “shade tree” mechanic as your service manager Joe professed so many times. I would never place my child’s life in the hands of someone who doesn’t know what they are doing. To insinuate that was very disrespectful. The fact that not one person took a moment to reach out to me personally is not the way a company should do business, instead you attempt to defend your reputation. I stand by what I said and I will not spend another penny at Gunther.

March 28, 2019

Easy, and enjoyable Alan D’Agostino made the transaction easy and enjoyable. I love my Jetta and enjoy driving it. This is my second lease with Gunther and Alan and i hop More

by MAM2998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan D’Agostino, Jimmy Gonzalez
Mar 29, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

MAM2998, congratulations on your new Jetta and another successful leasing process with us. Thank you for your kind words and compliments for Alan and our team here at Gunther Volkswagen.

March 25, 2019

Best service package price Always great service from Aleks and the best price for oil change and tire rotation in the area. All employees are always friendly and the waiting are More

by HHOFFMANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aleks Osovskiy
Mar 26, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

HHOFFMANO, thank you for confirming how our dealership offers quality customer service and great prices for all your vehicle's servicing needs.

March 24, 2019

Missing you, Jimmy! Gunther has been my dealership of choice since 1974. However, I no longer can use Gunther of Davie. I drive a Volvo and now must use the Gunther of C More

by ase47
Recommend Dealer
Yes
Employees Worked With
Jimmy Gonzalez
Mar 26, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

XC70, we value your long-term business with the Gunther family and thank you for continuing to service your vehicle with us at our Coconut Creek location.

March 24, 2019

VERY GOOD Very good customer service.. RICARDO Abaunza is the BEST SALESMAN! I’ve bought many VWs here although I live 600 miles away because I trust them.. More

by ABAUNZAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Abaunza
Mar 26, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

ABAUNZAD, thank you for instilling your trust in the care of Ricardo and Gunther service team!

March 24, 2019

No Longer Worried About Safety I'm satisfied by the way the service staff handled my last visit. The estimated time to complete the repair was about 2 hours and the work was comple More

by MBAST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alessandro Motta
Mar 26, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

MBAST, thank you for sharing your satisfaction with our timely services by writing and rating our dealership 5-stars.

March 22, 2019

Excellent customer service Joe is an excellent sales person, i stop by to see him whenever i go in for service. My service is always a great experience, clean and comfortable w More

by GARDAH2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Pender, Clifton Clarke
Mar 22, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

GARDAH2020, it is such a pleasure to have you here and learn that you and your VW Sales Specialist Joe get to catch up each time you visit. We appreciate your "fast" and "friendly" compliments for us and thank you for making your recommendation to Gunther.

March 20, 2019

2/3 HOURS I WENT IN WITH VERY LITTLE HOPE MR. JIM IS WHO HELPED ME, VERY VERY SWEET GUY HE EXPLAINED EVERYTHING TO ME WHEN I DIDNT UNDERSTAND SOMETHING HE MADE More

by MONEYKA08131987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MR. JIM IN SALES
Mar 20, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

MONEYKA08131987, your purchase process was taken care of and delivered to you in a comfortable and knowledgeable manner. Before you left, your VW Sales Specialist was able to address and answer any questions you had. Thank you for allowing our team to earn your business and welcome you to the Gunther family with the successful purchase of your new Volkswagen.

March 20, 2019

Great service experience Pleased with service representative for fast service and good advice and recommendations. Aware of future needs and pricing! Waiting time was minimal More

by DRJAYBORSTEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aleks Osovskiy
Mar 20, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

DRJAYBORSTEIN, with the proper recommendations made and advice given, your service advisor was able to address all your current and future service needs. Thank you for expressing your gratitude with our service and rewarding our team with your 5-stars.

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